Dear Tencent Cloud user,
Affected by the update of root certificate trust policy by well-known browser manufacturer Mozilla, DigiCert will be gradually upgraded to new root system (G2) certificates. Since the domain name of Tencent Cloud API uses the certificate issued by DigiCert, in order to ensure that our users are not affected, Cloud API plans to upgrade the old certificate to the latest G2 root system certificate. It is recommended to verify and update the root certificate and Java JDK (Java embedded root certificate) in the environment in a timely manner.
To ensure that your business is not affected and have sufficient time to update the root certificate and JDK in your the environment, Cloud API uses a cross-signed certificate (signed by both G1 and G2 root certiicate) so that customers who have not updated the root certificate in the environment can continue to call Cloud API.
Tencent Cloud has started to update the SSL certificate of the Cloud API global access layer. This certificate update adopts the "regional and batch" mode, the details are as follows:
Time:
Beijing time April 9, 2025: Siliconvalley(US West), Taiwan, Shenzhen
Beijing time April 10-14, 2025: Beijing, Singapore
Beijing time April 15-16, 2025: Shanghai, Guangzhou
Beijing time April 17, 2025: Financial Regions
Impact:
1. The certificate renewal will be completed seamlessly. However, due to the differences of customer's environment, it may have certain unforeseen circumstances. We encourage all customers to remain alert and monitor for API Call. If you notice anything unexpected, please reach out to us immediately.
2. If the success rate fluctuates in the relative region during the certificate update, please restart your service in order to re-establish the connection to the cloud API. If it does not resume, kindly contact our team.
We apologize for the inconvenience caused to you and thank you for your trust and support for Tencent Cloud. If you have other questions, please Submit a Ticket or Contact Us .
