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    Service Suspension Explanation

    Last updated: 2024-07-22 17:38:27
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      If your prepaid Chat package has expired for over 24 hours or your Tencent Cloud account is past due for over 24 hours after billing, the service will be suspended. For customers whose services have been suspended for an extended period of time, their resources will be repossessed and cannot be recovered. To ensure uninterrupted Chat service, pay attention to the status of your prepaid package and account balance, and renew the package and top up promptly.

      Service Suspension Policies

      Service Suspension upon Prepaid Package Expiration

      If your prepaid Chat package has expired and you have not renewed it within 24 hours, your app will be suspended and you will not be able to use its service, such as login, as well as advanced configurations in the console, including group management and webhook configuration. To recover the service, purchase the package.
      Note:
      If your SDKAppID is suspended due to the expiration of the prepaid package, you can only purchase the package to activate it and it cannot regress to the Free Trial edition.

      Account Suspension Due to Arrears

      The pay-as-you-go bill for using related resources will be pushed to your account on the first to third day of the next month. If your Tencent Cloud account is past due for over 24 hours after billing, the system suspends services for you. Then, you cannot continue to use any Tencent Cloud services.
      Your Tencent Cloud account is considered past due if your account does not have a sufficient balance to pay the bill or your balance is below zero.
      You can subscribe to alert messages for Tencent Cloud account suspension due to arrears. For more information about subscription setting, see Balance Alert Guide. This helps to prevent service suspension due to arrears, which would render all cloud services under your Tencent Cloud account unavailable.
      Note:
      If you have already incurred pay-as-you-go fees in the month of suspension, the bill pushed in the next month will still include the pay-as-you-go fees based on the usage duration proportion of the month of suspension.
      If your Tencent Cloud account is suspended due to arrears caused by other cloud services, the Chat prepaid package will be unavailable no matter whether it has expired. Monitor your account balance and timely top up.

      Service Suspension Impact

      Service Unavailability

      After service suspension (including the day of suspension), you will not be able to use any Chat capabilities of the application, such as login, as well as advanced configurations in the console, including group management and webhook configuration.
      If a Tencent Cloud account is suspended due to content violation or non-compliance with the Chat protocol, the account cannot be recovered for use.

      Resource Repossession

      After service suspension, your SDKAppID resources will be retained for 90 days. If you do not recover your service by purchasing or top-up within 90 days, your resources will be repossessed and cannot be recovered.
      The unrecoverable data repossessed by the system includes but is not limited to the account information, resource information under the account, user information, group information, and chat history.

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