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    Refund Policy

    Last updated: 2024-11-12 15:24:24
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      Five-Day Unconditional Refund

      To make it easier for you to use the Tencent Cloud Chat, Tencent Cloud offers a refund for the purchase of Chat resource plan or feature packs if they have not been used at all within five days (for example, no MAU for basic services, or the audit package remains unused). The refund will be calculated based on the remaining days, deducting a portion of the cost. Refunds are not supported under any other circumstances.

      The five-day unconditional refund policy is not applicable in the following situations:

      If more than five days (excluding the fifth day) have elapsed since the purchase of an Chat resource plan or feature pack, refunds are not supported.
      If the purchased resource plan has incurred MAU consumption, refunds are not supported.
      If there has been any usage of the purchased Chat resource plan or feature packs, refunds are not supported.
      If the Chat resource plan or feature pack was not actively purchased by you, such as those received through promotions, refunds are not supported.
      If the user's account is suspended due to illegal activities, none of the resource plan under the account supports refunds.
      Tencent Cloud reserves the right to reject refund requests in cases of suspected abnormal/malicious returns.

      Return Policy

      Fees for consumed resources will be deducted from the refund, and the refund amount will be returned to your Tencent Cloud account by the proportion of the cash and credit paid upon the purchase.
      Note
      If you return Standard or Premium edition plans, your SDKAppID will be suspended and any service under the SDKAppID will become unavailable for you. If you have incurred out-of-plan resource usage fees during the month, you will still be charged for the resource usage. No fees will be charged starting from the next month after the service is suspended.
      Tencent Cloud has the right to reject any suspected abnormal or malicious returns.
      Certain resources purchased during promotions may not be eligible for return. You can check the latest information on the official website.

      Return Details

      Refund amount = currently effective order amount + ineffective order amount - used resource value
      Current effective order amount: The amount paid for the currently effective orders, excluding discounts and vouchers. The order effective time is accurate down to the second.
      Ineffective order amount: The amount paid for the order that will take effect in the future, excluding vouchers.
      Used resource value: The number of days you used the Chat service this month/Total days in the current month x monthly price of the service.
      If the refund amount is less than or equal to 0, it will be calculated as 0, and resources will be returned.
      Note
      The voucher used for your orders will not be returned to you. The refund amount will be returned to your Tencent account by the proportion of the cash and credit paid upon purchase.

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