- News and Announcements
- Product Introduction
- Purchase Guide
- Development Guidelines
- Demo Zone
- Download
- Chat Interaction (UI Included)
- TUIKit Library
- Getting Started
- Integrating TUIKit
- Only integrate chat
- Build Basic Interfaces
- Modifying UI Themes
- Setting UI Styles
- Implementing Local Search
- Integrating Offline Push
- User Online Status
- Typing Status
- Message Read Receipt
- Message Reactions
- Message Quotation
- Internationalization
- Adding Custom Messages
- Emoji & Stickers
- Custom UI components
- Video Call (UI Included)
- Overview (TUICallKit)
- Activate Service（TUICallKit）
- Integration(TUICallKit)
- UI Customization (TUICallKit)
- Additional Features(TUICallKit)
- API Documentation(TUICallKit)
- Release Notes (TUICallKit)
- Push Feature
- Desk
- More Practices
- No UI Integration
- SDK Integration
- Initialization
- Login and Logout
- Message
- Message Overview
- Sending Message
- Receiving Message
- Historical Message
- Forwarding Message
- Modifying Message
- Message Inserting
- Deleting Message
- Clearing Messages
- Recalling Message
- Online Message
- Read Receipt
- Querying Message
- Group @ Message
- Targeted Group Message
- Notification Muting
- Message Extension
- Message Reaction
- Message Translation
- Voice-to-Text
- Message Pinning
- Conversation
- Group
- Community Topic
- User Profile and Relationship Chain
- Offline Push
- Local Search
- Signaling
- Client APIs
- Server APIs
- Generating UserSig
- RESTful APIs
- RESTful API Overview
- RESTful API List
- Message Related
- Session Related
- Group Related
- Group Management
- Group Information
- Group Member Management
- Group Member Information
- Group Custom Attributes
- Live Group Management
- Setting Live Streaming Group Robots
- Deleting Live Streaming Group Robots
- Setting/Deleting Live Streaming Group Administrators
- Obtaining the List of Live Streaming Group Administrators
- Checking Whether Users Are in a Live Streaming Group
- Getting the Number of Online Users in an Audio-Video Group
- Getting the List of Online Members in Audio-Video Group
- Setting Audio-Video Group Member Marks
- Getting the List of Banned Group Members
- Community Management
- Creating Topic
- Deleting Topic
- Getting Topic Profile
- Modifying Topic Profile
- Importing Topic Profiles
- Permission Group Management
- Creating Permission Groups
- Terminating Permission Groups
- Modifying Permission Group Information
- Obtaining Permission Group Information
- Adding Topic Permissions
- Modifying Topic Permissions
- Deleting Topic Permissions
- Obtaining Topic Permissions
- Adding Members to a Permission Group
- Deleting Permission Group Members
- Obtaining Permission Group Member List
- Group Counter
- User Management
- Global Mute Management
- Operations Management
- Chatbots
- Official Account Management
- Webhooks
- Webhook Overview
- Webhook Command List
- Operations Management Callbacks
- Online Status Webhooks
- Relationship Chain Webhooks
- One-to-One Message Webhooks
- Group Webhooks
- Before a Group Is Created
- After a Group Is Created
- Before Applying to Join a Group
- Before Inviting a User to a Group
- After a User Joins a Group
- After a User Leaves a Group
- Before Group Message Is Sent
- After a Group Message Is Sent
- After a Group Is Full
- After a Group Is Disbanded
- After Group Profile Is Modified
- Callback After Recalling Group Messages
- Webhook for Online and Offline Status of Audio-Video Group Members
- Webhook for Exceptions When Group Messages Are Sent
- Before a Topic Is Created
- After a Topic Is Created
- After a Topic Is Deleted
- Topic Profile Change Webhook
- Callback After Group Member Profile Changed
- Callback After Group Attribute Changed
- Callback After Read Receipt
- Callback After the Group Owner Changed
- Webhooks related to the Official Account
- Before a Official Account Is Created
- After a Official Account Is Created
- After Official Account Profile Is Modified
- After Official Account Is Destroyed
- Before Official Account Is Subscribed
- After Official Account Is Subscribed
- After a Official Account Is Full
- After Official Account Is Unsubscribed
- Before Official Account Message Is Sent
- Callback After Sending an Official Account Message
- Webhook After Recalling Official Account Messages
- Console Guide
- FAQs
- Security Compliance Certification
- Chat Policies
- Migration
- Error Codes
- Contact Us
- News and Announcements
- Product Introduction
- Purchase Guide
- Development Guidelines
- Demo Zone
- Download
- Chat Interaction (UI Included)
- TUIKit Library
- Getting Started
- Integrating TUIKit
- Only integrate chat
- Build Basic Interfaces
- Modifying UI Themes
- Setting UI Styles
- Implementing Local Search
- Integrating Offline Push
- User Online Status
- Typing Status
- Message Read Receipt
- Message Reactions
- Message Quotation
- Internationalization
- Adding Custom Messages
- Emoji & Stickers
- Custom UI components
- Video Call (UI Included)
- Overview (TUICallKit)
- Activate Service（TUICallKit）
- Integration(TUICallKit)
- UI Customization (TUICallKit)
- Additional Features(TUICallKit)
- API Documentation(TUICallKit)
- Release Notes (TUICallKit)
- Push Feature
- Desk
- More Practices
- No UI Integration
- SDK Integration
- Initialization
- Login and Logout
- Message
- Message Overview
- Sending Message
- Receiving Message
- Historical Message
- Forwarding Message
- Modifying Message
- Message Inserting
- Deleting Message
- Clearing Messages
- Recalling Message
- Online Message
- Read Receipt
- Querying Message
- Group @ Message
- Targeted Group Message
- Notification Muting
- Message Extension
- Message Reaction
- Message Translation
- Voice-to-Text
- Message Pinning
- Conversation
- Group
- Community Topic
- User Profile and Relationship Chain
- Offline Push
- Local Search
- Signaling
- Client APIs
- Server APIs
- Generating UserSig
- RESTful APIs
- RESTful API Overview
- RESTful API List
- Message Related
- Session Related
- Group Related
- Group Management
- Group Information
- Group Member Management
- Group Member Information
- Group Custom Attributes
- Live Group Management
- Setting Live Streaming Group Robots
- Deleting Live Streaming Group Robots
- Setting/Deleting Live Streaming Group Administrators
- Obtaining the List of Live Streaming Group Administrators
- Checking Whether Users Are in a Live Streaming Group
- Getting the Number of Online Users in an Audio-Video Group
- Getting the List of Online Members in Audio-Video Group
- Setting Audio-Video Group Member Marks
- Getting the List of Banned Group Members
- Community Management
- Creating Topic
- Deleting Topic
- Getting Topic Profile
- Modifying Topic Profile
- Importing Topic Profiles
- Permission Group Management
- Creating Permission Groups
- Terminating Permission Groups
- Modifying Permission Group Information
- Obtaining Permission Group Information
- Adding Topic Permissions
- Modifying Topic Permissions
- Deleting Topic Permissions
- Obtaining Topic Permissions
- Adding Members to a Permission Group
- Deleting Permission Group Members
- Obtaining Permission Group Member List
- Group Counter
- User Management
- Global Mute Management
- Operations Management
- Chatbots
- Official Account Management
- Webhooks
- Webhook Overview
- Webhook Command List
- Operations Management Callbacks
- Online Status Webhooks
- Relationship Chain Webhooks
- One-to-One Message Webhooks
- Group Webhooks
- Before a Group Is Created
- After a Group Is Created
- Before Applying to Join a Group
- Before Inviting a User to a Group
- After a User Joins a Group
- After a User Leaves a Group
- Before Group Message Is Sent
- After a Group Message Is Sent
- After a Group Is Full
- After a Group Is Disbanded
- After Group Profile Is Modified
- Callback After Recalling Group Messages
- Webhook for Online and Offline Status of Audio-Video Group Members
- Webhook for Exceptions When Group Messages Are Sent
- Before a Topic Is Created
- After a Topic Is Created
- After a Topic Is Deleted
- Topic Profile Change Webhook
- Callback After Group Member Profile Changed
- Callback After Group Attribute Changed
- Callback After Read Receipt
- Callback After the Group Owner Changed
- Webhooks related to the Official Account
- Before a Official Account Is Created
- After a Official Account Is Created
- After Official Account Profile Is Modified
- After Official Account Is Destroyed
- Before Official Account Is Subscribed
- After Official Account Is Subscribed
- After a Official Account Is Full
- After Official Account Is Unsubscribed
- Before Official Account Message Is Sent
- Callback After Sending an Official Account Message
- Webhook After Recalling Official Account Messages
- Console Guide
- FAQs
- Security Compliance Certification
- Chat Policies
- Migration
- Error Codes
- Contact Us
To make it easier for you to use the Tencent Cloud Chat, if you are not satisfied after purchasing prepaid Chat plans, you can easily request a refund through our self-service process.
Return Policy
Fees for consumed resources will be deducted from the refund, and the refund amount will be returned to your Tencent Cloud account by the proportion of the cash and credit paid upon the purchase.
Note
If you return Standard or Premium edition plans, your SDKAppID will be suspended and any service under the SDKAppID will become unavailable for you. If you have incurred out-of-plan resource usage fees during the month, you will still be charged for the resource usage. No fees will be charged starting from the next month after the service is suspended.
Tencent Cloud has the right to reject any suspected abnormal or malicious returns.
Certain resources purchased during promotions may not be eligible for return. You can check the latest information on the official website.
Return Details
Refund amount = currently effective order amount + ineffective order amount - used resource value
Current effective order amount: The amount paid for the currently effective orders, excluding discounts and vouchers. The order effective time is accurate down to the second.
Ineffective order amount: The amount paid for the order that will take effect in the future, excluding vouchers.
Used resource value: The number of days you used the Chat service this month/Total days in the current month x monthly price of the service.
If the refund amount is less than or equal to 0, it will be calculated as 0, and resources will be returned.
Note
The voucher used for your orders will not be returned to you. The refund amount will be returned to your Tencent account by the proportion of the cash and credit paid upon purchase.
References
Pricing
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