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Troubleshooting Tool

Last updated: 2024-06-13 10:21:45

This article aims to introduce the various pages and feature usage of the Push Notification Troubleshooting Tool, guiding users to troubleshoot the entire push notification link details when an offline push message is not received.
Regular Push
The Regular Push Troubleshooting Tool is primarily for developer users to troubleshoot specific push notification reception issues. By finding the push record and copying the unique Push ID of that push, one can query the detailed push notification link details of that push.
Query Fields
Push ID: The unique ID used to identify a regular push, which can be found in the push records. It is required.
Viewing the query result
Basic Information: The basic information of the current device at the time of push delivery, including model, operating system, SDK, and Plugin Version Number, etc.
Device Status: The push's notification bar switch status and the device's token binding status at the time of dispatch.
Push Status: The end-to-end information for the push delivery, including the entire link from IM server > Manufacturer Server > Terminal Device > User Click.
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All-staff/Tag Push
The All-staff/Tag Push Troubleshooting Tool is primarily for administrator users to investigate the reception status of a specific user in an All-staff/Tag push. By finding the push record and copying the unique Task ID of that push, and entering the recipient's UserID, one can query the detailed push notification link details for that UserID.
Query Fields
Task ID: The unique ID used to identify an All-staff/Tag push, which can be found in the push records. It is required.
UserID: A user ID for whom the All-staff/Tag push is intended, also the recipient of the push. It is required.
Viewing the query result
Basic Information: At the time of push delivery for the specified UserID, the basic information of the current device includes model, operating system, SDK, and plugin version number, etc.
Device Status: At the time of push delivery for the specified UserID, the device's notification bar switch status, as well as the device's token binding status.
Push Status: The end-to-end information of the push delivered to the specified UserID, including the entire link situation from IM server > Manufacturer Server > Terminal Device > User Click.
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