- News and Announcements
- Product Introduction
- Purchase Guide
- Development Guidelines
- Demo Zone
- Download
- Chat Interaction (UI Included)
- TUIKit Library
- Getting Started
- Integrating TUIKit
- Only integrate chat
- Build Basic Interfaces
- Modifying UI Themes
- Setting UI Styles
- Implementing Local Search
- Integrating Offline Push
- User Online Status
- Typing Status
- Message Read Receipt
- Message Reactions
- Message Quotation
- Internationalization
- Adding Custom Messages
- Emoji & Stickers
- Video Call (UI Included)
- Overview (TUICallKit)
- Activate Service（TUICallKit）
- Integration(TUICallKit)
- UI Customization (TUICallKit)
- Additional Features(TUICallKit)
- API Documentation(TUICallKit)
- Release Notes (TUICallKit)
- Push Feature
- Desk
- More Practices
- No UI Integration
- SDK Integration
- Initialization
- Login and Logout
- Message
- Message Overview
- Sending Message
- Receiving Message
- Historical Message
- Forwarding Message
- Modifying Message
- Message Inserting
- Deleting Message
- Clearing Messages
- Recalling Message
- Online Message
- Read Receipt
- Querying Message
- Group @ Message
- Targeted Group Message
- Notification Muting
- Message Extension
- Message Reaction
- Message Translation
- Voice-to-Text
- Message Pinning
- Conversation
- Group
- Community Topic
- User Profile and Relationship Chain
- Offline Push
- Local Search
- Signaling
- Client APIs
- Server APIs
- Generating UserSig
- RESTful APIs
- RESTful API Overview
- RESTful API List
- Message Related
- Session Related
- Group Related
- Group Management
- Group Information
- Group Member Management
- Group Member Information
- Group Custom Attributes
- Live Group Management
- Setting Live Streaming Group Robots
- Deleting Live Streaming Group Robots
- Setting/Deleting Live Streaming Group Administrators
- Obtaining the List of Live Streaming Group Administrators
- Checking Whether Users Are in a Live Streaming Group
- Getting the Number of Online Users in an Audio-Video Group
- Getting the List of Online Members in Audio-Video Group
- Setting Audio-Video Group Member Marks
- Getting the List of Banned Group Members
- Community Management
- Creating Topic
- Deleting Topic
- Getting Topic Profile
- Modifying Topic Profile
- Importing Topic Profiles
- Permission Group Management
- Creating Permission Groups
- Terminating Permission Groups
- Modifying Permission Group Information
- Obtaining Permission Group Information
- Adding Topic Permissions
- Modifying Topic Permissions
- Deleting Topic Permissions
- Obtaining Topic Permissions
- Adding Members to a Permission Group
- Deleting Permission Group Members
- Obtaining Permission Group Member List
- Group Counter
- User Management
- Global Mute Management
- Operations Management
- Chatbots
- Official Account Management
- Webhooks
- Webhook Overview
- Webhook Command List
- Operations Management Callbacks
- Online Status Webhooks
- Relationship Chain Webhooks
- One-to-One Message Webhooks
- Group Webhooks
- Before a Group Is Created
- After a Group Is Created
- Before Applying to Join a Group
- Before Inviting a User to a Group
- After a User Joins a Group
- After a User Leaves a Group
- Before Group Message Is Sent
- After a Group Message Is Sent
- After a Group Is Full
- After a Group Is Disbanded
- After Group Profile Is Modified
- Callback After Recalling Group Messages
- Webhook for Online and Offline Status of Audio-Video Group Members
- Webhook for Exceptions When Group Messages Are Sent
- Before a Topic Is Created
- After a Topic Is Created
- After a Topic Is Deleted
- Topic Profile Change Webhook
- Callback After Group Member Profile Changed
- Callback After Group Attribute Changed
- Callback After Read Receipt
- Callback After the Group Owner Changed
- Webhooks related to the Official Account
- Before a Official Account Is Created
- After a Official Account Is Created
- After Official Account Profile Is Modified
- After Official Account Is Destroyed
- Before Official Account Is Subscribed
- After Official Account Is Subscribed
- After a Official Account Is Full
- After Official Account Is Unsubscribed
- Before Official Account Message Is Sent
- Callback After Sending an Official Account Message
- Webhook After Recalling Official Account Messages
- Console Guide
- FAQs
- Security Compliance Certification
- Chat Policies
- Migration
- Error Codes
- Contact Us
- News and Announcements
- Product Introduction
- Purchase Guide
- Development Guidelines
- Demo Zone
- Download
- Chat Interaction (UI Included)
- TUIKit Library
- Getting Started
- Integrating TUIKit
- Only integrate chat
- Build Basic Interfaces
- Modifying UI Themes
- Setting UI Styles
- Implementing Local Search
- Integrating Offline Push
- User Online Status
- Typing Status
- Message Read Receipt
- Message Reactions
- Message Quotation
- Internationalization
- Adding Custom Messages
- Emoji & Stickers
- Video Call (UI Included)
- Overview (TUICallKit)
- Activate Service（TUICallKit）
- Integration(TUICallKit)
- UI Customization (TUICallKit)
- Additional Features(TUICallKit)
- API Documentation(TUICallKit)
- Release Notes (TUICallKit)
- Push Feature
- Desk
- More Practices
- No UI Integration
- SDK Integration
- Initialization
- Login and Logout
- Message
- Message Overview
- Sending Message
- Receiving Message
- Historical Message
- Forwarding Message
- Modifying Message
- Message Inserting
- Deleting Message
- Clearing Messages
- Recalling Message
- Online Message
- Read Receipt
- Querying Message
- Group @ Message
- Targeted Group Message
- Notification Muting
- Message Extension
- Message Reaction
- Message Translation
- Voice-to-Text
- Message Pinning
- Conversation
- Group
- Community Topic
- User Profile and Relationship Chain
- Offline Push
- Local Search
- Signaling
- Client APIs
- Server APIs
- Generating UserSig
- RESTful APIs
- RESTful API Overview
- RESTful API List
- Message Related
- Session Related
- Group Related
- Group Management
- Group Information
- Group Member Management
- Group Member Information
- Group Custom Attributes
- Live Group Management
- Setting Live Streaming Group Robots
- Deleting Live Streaming Group Robots
- Setting/Deleting Live Streaming Group Administrators
- Obtaining the List of Live Streaming Group Administrators
- Checking Whether Users Are in a Live Streaming Group
- Getting the Number of Online Users in an Audio-Video Group
- Getting the List of Online Members in Audio-Video Group
- Setting Audio-Video Group Member Marks
- Getting the List of Banned Group Members
- Community Management
- Creating Topic
- Deleting Topic
- Getting Topic Profile
- Modifying Topic Profile
- Importing Topic Profiles
- Permission Group Management
- Creating Permission Groups
- Terminating Permission Groups
- Modifying Permission Group Information
- Obtaining Permission Group Information
- Adding Topic Permissions
- Modifying Topic Permissions
- Deleting Topic Permissions
- Obtaining Topic Permissions
- Adding Members to a Permission Group
- Deleting Permission Group Members
- Obtaining Permission Group Member List
- Group Counter
- User Management
- Global Mute Management
- Operations Management
- Chatbots
- Official Account Management
- Webhooks
- Webhook Overview
- Webhook Command List
- Operations Management Callbacks
- Online Status Webhooks
- Relationship Chain Webhooks
- One-to-One Message Webhooks
- Group Webhooks
- Before a Group Is Created
- After a Group Is Created
- Before Applying to Join a Group
- Before Inviting a User to a Group
- After a User Joins a Group
- After a User Leaves a Group
- Before Group Message Is Sent
- After a Group Message Is Sent
- After a Group Is Full
- After a Group Is Disbanded
- After Group Profile Is Modified
- Callback After Recalling Group Messages
- Webhook for Online and Offline Status of Audio-Video Group Members
- Webhook for Exceptions When Group Messages Are Sent
- Before a Topic Is Created
- After a Topic Is Created
- After a Topic Is Deleted
- Topic Profile Change Webhook
- Callback After Group Member Profile Changed
- Callback After Group Attribute Changed
- Callback After Read Receipt
- Callback After the Group Owner Changed
- Webhooks related to the Official Account
- Before a Official Account Is Created
- After a Official Account Is Created
- After Official Account Profile Is Modified
- After Official Account Is Destroyed
- Before Official Account Is Subscribed
- After Official Account Is Subscribed
- After a Official Account Is Full
- After Official Account Is Unsubscribed
- Before Official Account Message Is Sent
- Callback After Sending an Official Account Message
- Webhook After Recalling Official Account Messages
- Console Guide
- FAQs
- Security Compliance Certification
- Chat Policies
- Migration
- Error Codes
- Contact Us
Tencent Cloud Desk, leveraging Tencent's extensive experience in instant messaging and artificial intelligence, offers an all-in-one customer service solution for businesses. You can seamlessly integrate this AI-based customer service system into your corporate website, mobile apps, and Wechat mini-programs, enhancing the efficiency of services provided to your users. Furthermore, built on the robust Tencent Cloud Chat platform, Desk provides developers with advanced Instant Messaging capabilities and open APIs, enabling tailored solutions to meet specific business requirements.
Categories | Functionalities | Description |
Administrator | Session Management | Supports customizing session workflows and prompts |
| Working Hours Check | Configurable customer service hours; no service outside working hours |
| Team Management | Includes member management, role management, and group management |
| Data Dashboard | Real-time monitoring of customer service session data |
Agent | Multi-platform Office | Provides web and mobile workstations (Wechat mini-programs) |
| Status Management | Supports setting customer service statuses |
| Efficiency Enhancement | Offers quick reply functions for customer service and settings for maximum reception capacity |
| Message Handling | Supports message recall and initiating conversations proactively |
User | Messages Types | Supports various text, multimedia messages, card messages, and emoticons |
| Multi-channel Access | Supports using customer service functions on websites, apps, and Wechat mini-programs |
| Custom UI | Supports custom development of user inquiry interfaces. |
Chatbot | FAQ Database | Supports uploading knowledge bases |
| Natural Language Understanding(NLU) | Intelligently matches user messages and knowledge base to provide answers to user queries |
| Custom Strategies | Supports customizing chatbot response strategies |
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