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Overdue Payments and Service Suspension
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Last updated: 2023-07-21 12:04:51
Overdue Payments and Service Suspension
Last updated: 2023-07-21 12:04:51
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Note:
If you are a customer of a Tencent Cloud partner, the rules regarding resources when there are overdue payments are subject to the agreement between you and the partner.

Overdue Payments and Service Suspension

StreamLive fees are billed in the pay-as-you-go mode. Fees incurred each day are deducted from your account balance the following day.
Tencent Cloud will send you alerts when your account has overdue payments. You have 72 hours to top up your account. If you fail to make the payment within 72 hours, we will suspend StreamLive services for your account. After service suspension, you will be unable to use the StreamLive console or APIs.

Repossession of Resources

If you still fail to top up your account 60 days after service suspension, StreamLive will repossess its resources. In addition, Tencent Cloud clears data for suspended services at regular times. The data related to StreamLive under your account will be cleared the next time Tencent Cloud clears such data. Cleared data cannot be recovered.
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