Ticket System
If you encounter any OPS or technical problems when using our services, you can log in to the Tencent Cloud console and follow the on-screen prompts to submit a ticket. We will get back to you as soon as possible.
Ticket links:
Ticket submission: submit a ticket
Ticket status query: ticket list
A ticket can have the following status:
Pending processing: the ticket is just submitted or has been received but not reviewed by the technical support team. You can submit more information or close the ticket at this stage.
Processing: the technical support team has received and reviewed the ticket and is taking an action. You can submit more information or close the ticket at this stage.
More information required: the technical support team has received and reviewed the ticket, but more information is required. You can close the ticket at this stage.
Note:
The ticket will revert to the "pending processing" status after you resubmit the ticket with more information.
Closed: the ticket has been resolved, or you have closed the ticket before it was processed.
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