tencent cloud

1. Account in the Frozen Status

After your account is frozen by your reseller, you will see a note informing you of this on the Account Information page in the console.

2. Impact of the Account Being Frozen

If your account is frozen, you cannot purchase, renew, or upgrade services, or change the billing mode, but you can continue to use the purchased prepaid resources if they haven’t expired. The expired prepaid services and the activated pay-as-you-go services will be instantly suspended according to Customer Service Suspension Rules. To resume these services, contact your reseller to unfreeze your account as soon as possible to avoid the impact of service suspension on your business.