- Release Notes and Announcements
- User Guide
- Product Introduction
- Purchase Guide
- Getting Started
- Operation Guide
- Logging In to Linux Instances
- Logging in Windows Instance
- Managing Instances
- Working with Cloud Disks
- Managing Keys
- Managing Firewall
- Managing Snapshot
- Managing Image
- Private Network Interconnection
- OPS and Monitoring
- Access Management
- Transfering File
- Uploading Local Files to Lighthouse
- Uploading File from Windows to Linux Lighthouse Instance via WinSCP
- Uploading File from Windows to Lighthouse Instance via FTP
- Uploading File from Windows to Windows Lighthouse Instance via Remote Desktop Connection
- Uploading File from Linux or macOS to Linux Lighthouse Instance via SCP
- Uploading File from Linux or macOS to Lighthouse Instance via FTP
- Uploading File from Linux to Windows Lighthouse Instance via rdesktop
- Uploading File from macOS to Windows Lighthouse Instance via MRD
- Practical Tutorial
- Ops Guide
- Troubleshooting
- API Documentation
- History
- Introduction
- API Category
- Making API Requests
- Instance APIs
- RenewInstances
- DescribeInstanceVncUrl
- DescribeInstancesDeniedActions
- DescribeInstancesDiskNum
- DescribeInstancesReturnable
- DescribeInstancesTrafficPackages
- DescribeModifyInstanceBundles
- DescribeResetInstanceBlueprints
- IsolateInstances
- ModifyInstancesBundle
- RebootInstances
- ResetInstance
- ResetInstancesPassword
- StartInstances
- StopInstances
- ModifyInstancesAttribute
- ModifyInstancesRenewFlag
- CreateInstances
- DescribeInstances
- TerminateInstances
- CBS APIs
- Snapshot APIs
- Key APIs
- CCN APIs
- Image APIs
- Firewall APIs
- Scene APIs
- Package APIs
- Quota APIs
- Region APIs
- Other APIs
- Data Types
- Error Codes
- FAQs
- Contact Us
- lighthouse Policy
- Release Notes and Announcements
- User Guide
- Product Introduction
- Purchase Guide
- Getting Started
- Operation Guide
- Logging In to Linux Instances
- Logging in Windows Instance
- Managing Instances
- Working with Cloud Disks
- Managing Keys
- Managing Firewall
- Managing Snapshot
- Managing Image
- Private Network Interconnection
- OPS and Monitoring
- Access Management
- Transfering File
- Uploading Local Files to Lighthouse
- Uploading File from Windows to Linux Lighthouse Instance via WinSCP
- Uploading File from Windows to Lighthouse Instance via FTP
- Uploading File from Windows to Windows Lighthouse Instance via Remote Desktop Connection
- Uploading File from Linux or macOS to Linux Lighthouse Instance via SCP
- Uploading File from Linux or macOS to Lighthouse Instance via FTP
- Uploading File from Linux to Windows Lighthouse Instance via rdesktop
- Uploading File from macOS to Windows Lighthouse Instance via MRD
- Practical Tutorial
- Ops Guide
- Troubleshooting
- API Documentation
- History
- Introduction
- API Category
- Making API Requests
- Instance APIs
- RenewInstances
- DescribeInstanceVncUrl
- DescribeInstancesDeniedActions
- DescribeInstancesDiskNum
- DescribeInstancesReturnable
- DescribeInstancesTrafficPackages
- DescribeModifyInstanceBundles
- DescribeResetInstanceBlueprints
- IsolateInstances
- ModifyInstancesBundle
- RebootInstances
- ResetInstance
- ResetInstancesPassword
- StartInstances
- StopInstances
- ModifyInstancesAttribute
- ModifyInstancesRenewFlag
- CreateInstances
- DescribeInstances
- TerminateInstances
- CBS APIs
- Snapshot APIs
- Key APIs
- CCN APIs
- Image APIs
- Firewall APIs
- Scene APIs
- Package APIs
- Quota APIs
- Region APIs
- Other APIs
- Data Types
- Error Codes
- FAQs
- Contact Us
- lighthouse Policy
Customer Service
If you have any questions about Tencent Cloud products, please contact our customer service for assistance.
Hong Kong (China): +852 800-964-163 (toll-free)
US: +1 888-652-2736 (toll-free)
Other regions: +86 4009100100
Submitting a Ticket
If you encounter any OPS or technical problems when using our products, you can log in to the Tencent Cloud console and follow the on-screen prompts to submit a ticket. We will get back to you as soon as possible.
Ticket links:
Submitting a ticket: Submit a ticket
Querying ticket state: Ticket list
A ticket can have the following status:
Pending processing: the ticket is just submitted or has been received but not reviewed by the technical support team. You can submit more information for or close the ticket at this stage.
Processing: the technical support team has received and reviewed the ticket and is taking an action. You can submit more information for or close the ticket at this stage.
More information required: the technical support team has received and reviewed the ticket, but more information is required for processing it. You can close the ticket at this stage.
Note:
The ticket will revert to "pending processing" status after you re-submit the ticket with more information.
Closed: the ticket has been resolved, or you closed the ticket before it was processed.
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