Payment Overdue
Last updated: 2025-04-01 11:25:53
Note:
If you are a customer of a Tencent Cloud partner, the rules regarding resources when there are overdue payments are subject to the agreement between you and the partner.
Notes
When you no longer use pay-as-you-go TDMQ for Apache Pulsar resources, terminate them as soon as possible to avoid further fee deductions.
After TDMQ for Apache Pulsar is terminated/repossessed, the data in it will be cleared and cannot be recovered.
As your actual resource consumption may change over time, there may be some deviation in the balance alert.
Overdue Payment Reminder
Pay-as-You-Go resources are billed on the hour. When your account balance becomes negative, your Tencent Cloud account creator, global resource collaborators, and financial collaborators will be notified by email and SMS.
Overdue Payment Policy
You can continue to use TDMQ for Apache Pulsar for 2 hours after your account balance becomes negative. We will also continue to bill you for this period. After 2 hours, the TDMQ for Apache Pulsar service will be stopped, and billing will also stop.
After the service is stopped, the system will process TDMQ for Apache Pulsar as follows:
Time after service suspension | Description |
≤ 15 days | If your account is topped up to a positive balance, the billing will continue, and you can restart TDMQ for Apache Pulsar. |
| If your account balance remains negative, TDMQ for Apache Pulsar cannot be restarted. |
>15 days | If your account is not topped up to a positive balance, your pay-as-you-go TDMQ for Apache Pulsar resources will be repossessed and released. All data will be deleted and cannot be recovered. When your resources are repossessed, your Tencent Cloud account creator and all collaborators will be notified by email and SMS. |
Monthly Subscription Mode
Expiration Alert
For monthly subscription instances, 7 days before your resource expires, the system will automatically start to send expiration warnings to you every other day. Warning messages will be sent via email and SMS to notify the creator of Tencent Cloud account and all collaborators.
Overdue Payment Reminder
For monthly subscribed instances, on the day of expiration and thereafter, an overdue isolation warning will be sent to you every other day. The warning will be notified to the creator of the Tencent Cloud account and all collaborators via email and SMS.
Arrears Handling
If your account balance is sufficient and auto-renewal is set, the device will be automatically renewed on the expiration day.
For Subscription, Annual/Monthly Subscription Type instances that expire or are in arrears, they can be retained in the console for up to 7 calendar days. You can continue to use them if the renewal is completed within 7 days.
If your cluster instance is not renewed within 7 days after expiration, the service will be stopped. At that time, related cluster resources will be terminated, all data will be cleaned up and cannot be retrieved. When the cluster is terminated, we will notify the creator of Tencent Cloud account and all collaborators via email and SMS.
Note:
After receiving an arrears notification, please go to the console Billing center to recharge promptly to avoid affecting your business.
If you have questions about your consumption details, you can review and check your consumption details on the resource bill page on the console.
If you have questions about specific billable items, you can refer to pricing details to understand the meaning of specific billable items and billing rules.
You can also set an arrears alert manually through the balance alert feature in the billing center. For details, see Balance Notifications.
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