tencent cloud

All product documents
Payment Overdue
Last updated: 2024-01-03 10:15:44
Payment Overdue
Last updated: 2024-01-03 10:15:44
Note:
If you are a customer of a Tencent Cloud partner, the rules regarding resources when there are overdue payments are subject to the agreement between you and the partner.

Notes

When you no longer use pay-as-you-go TDMQ for CMQ resources, terminate them as soon as possible to avoid further fee deductions.
After a TDMQ for CMQ resource is terminated/repossessed, the data in it will be cleared and cannot be recovered.
As your actual resource consumption may change over time, there may be some deviation in the balance alert.

Overdue Payment Reminder

When your account balance becomes negative, your Tencent Cloud account creator, global resource collaborators, and financial collaborators will be notified by email and SMS.

Overdue Payment Policy

You can continue to use TDMQ for CMQ for 24 hours after your account balance becomes negative. We will also continue to bill you for this period. After 24 hours, the TDMQ for CMQ service will be stopped but will still incur resource usage fees.
After the service is stopped, the system will process TDMQ for CMQ as follows:
Time after service suspension
Description
≤ 7 days
If your account is topped up to a positive balance, the billing will continue, and you can restart TDMQ for CMQ.
If your account balance remains negative, TDMQ for CMQ cannot be restarted.
> 7 days
If your account is not topped up to a positive balance, your pay-as-you-go TDMQ for CMQ resources will be terminated. All data will be deleted and cannot be recovered. When your resources are terminated, your Tencent Cloud account creator and all collaborators will be notified by email and SMS.

Was this page helpful?
You can also Contact Sales or Submit a Ticket for help.
Yes
No

Feedback

Contact Us

Contact our sales team or business advisors to help your business.

Technical Support

Open a ticket if you're looking for further assistance. Our Ticket is 7x24 avaliable.

7x24 Phone Support
Hong Kong, China
+852 800 906 020 (Toll Free)
United States
+1 844 606 0804 (Toll Free)
United Kingdom
+44 808 196 4551 (Toll Free)
Canada
+1 888 605 7930 (Toll Free)
Australia
+61 1300 986 386 (Toll Free)
EdgeOne hotline
+852 300 80699
More local hotlines coming soon