tencent cloud

All product documents
Tencent Effect SDK
Payment Overdue and Refund
Last updated: 2023-07-21 15:32:19
Payment Overdue and Refund
Last updated: 2023-07-21 15:32:19
Note:
If you are a customer of a Tencent Cloud partner, the rules regarding resources when there are overdue payments are subject to the agreement between you and the partner.

Refund Policy

Tencent Effect SDK and effect materials are not refundable. They come with a 28-day trial period, during which you can stop using them at any time if you are not satisfied. Once a purchased license is bound to an app, the SDK cannot be refunded. Effect materials cannot be refunded either, as they cannot be repossessed once downloaded.


Overdue Payment Policy

Tencent Effect SDK licenses and effect materials are prepaid. You cannot place an order if there is no sufficient balance in your account.

Was this page helpful?
You can also Contact Sales or Submit a Ticket for help.
Yes
No

Feedback

Contact Us

Contact our sales team or business advisors to help your business.

Technical Support

Open a ticket if you're looking for further assistance. Our Ticket is 7x24 available.

7x24 Phone Support
Hong Kong, China
+852 800 906 020 (Toll Free)
United States
+1 844 606 0804 (Toll Free)
United Kingdom
+44 808 196 4551 (Toll Free)
Canada
+1 888 605 7930 (Toll Free)
Australia
+61 1300 986 386 (Toll Free)
EdgeOne hotline
+852 300 80699
More local hotlines coming soon