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Service Plan
DocumentationService PlanService GuideService ContentSupport Methods – Standard Services
DocumentationService PlanService GuideService ContentSupport Methods – Standard Services

Support Methods – Standard Services

Last updated: 2024-11-29 14:12:47
Technical Support
Service Description
Service Time
Ticket
via https://console.tencentcloud.com/workorder
or
log in Tencent Cloud console, click on "Ticket" to enter the ticket management system
24/7
Hotline
China Hong Kong
+852 800 906 020 (toll-free)
United States
+1 844 606 0804 (toll-free)
Canada
+1 888 605 7930 (toll-free)
United Kingdom
+44 808 196 4551 (toll-free)
Australia
+61 1300 986 386 (toll-free)
24/7
 
IM Group
(Enterprise Support Plan only)
Instant messaging group for real-time and efficient communication After purchasing the Enterprise-level Support Plan, Tencent Cloud will set up a dedicated IM group for customers to provide real-time and prompt responses to troubleshooting and technical consultation inquiries. Supported IM group types: Slack, WeCom (Enterprise WeChat)
24/7
 
Note:
IM group is the primary service supportchannel for customers who have purchased the Enterprise support plan. Customers can directly contact Tencent Cloud's customer service through the IM group for consultation and issue report.

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Technical Support

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7x24 Phone Support
Hong Kong, China
+852 800 906 020 (Toll Free)
United States
+1 844 606 0804 (Toll Free)
United Kingdom
+44 808 196 4551 (Toll Free)
Canada
+1 888 605 7930 (Toll Free)
Australia
+61 1300 986 386 (Toll Free)
EdgeOne hotline
+852 300 80699
More local hotlines coming soon