- Product Introduction
- Purchase Guide
- Service Guide
- Service Category
- Service Scope
- Service Content
- Introduction of service content
- Self-Support-Standard Services
- Support Methods – Standard Services
- Response Time SLA – Standard Services
- Third-Party Software Support – Standard Services
- Infrastructure Event Management – Advanced Services
- Tencent Smart Advisor Health Check – Advanced Services
- Communication & Training – Advanced Services
- Service Report – Advanced Services
- Architecture Optimization – Expert Services
- High-Availability Optimization – Expert Services
- Stability Optimization – Expert Services
- Business Health Check – Expert Services
- Product Introduction
- Purchase Guide
- Service Guide
- Service Category
- Service Scope
- Service Content
- Introduction of service content
- Self-Support-Standard Services
- Support Methods – Standard Services
- Response Time SLA – Standard Services
- Third-Party Software Support – Standard Services
- Infrastructure Event Management – Advanced Services
- Tencent Smart Advisor Health Check – Advanced Services
- Communication & Training – Advanced Services
- Service Report – Advanced Services
- Architecture Optimization – Expert Services
- High-Availability Optimization – Expert Services
- Stability Optimization – Expert Services
- Business Health Check – Expert Services
Technical Support | Service Description | Service Time |
Ticket | via https://console.tencentcloud.com/workorder or log in Tencent Cloud console, clikc on "Ticket" to enter the ticket management system | 24/7 |
Hotline | China Hong Kong +852 800 906 020 (toll-free) United States +1 844 606 0804 (toll-free) Canada +1 888 605 7930 (toll-free) United Kingdom +44 808 196 4551 (toll-free) Australia +61 1300 986 386 (toll-free) | 24/7 |
IM Group （Enterprise Support Plan only） | Instant messaging group for real-time and efficient communication After purchasing the Enterprise-level Support Plan, Tencent Cloud will set up a dedicated IM group for customers to provide real-time and prompt responses to troubleshooting and technical consultation inquiries. Supported IM group types: Slack, WeCom (Enterprise WeChat) | 24/7 |
Note:
IM group is the primary service supportchannel for customers who have purchased the Enterprise support plan. Customers can directly contact Tencent Cloud's customer service through the IM group for consultation and issue report.
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