Tencent Cloud provides 24/7 telephonic assistance.
Hong Kong, China +852 800-964-163 (Toll-Free Hotline)
United States +1 888-652-2736 (Toll-Free Hotline)
Canada +1 888 605 7930 (Toll-Free)
United Kingdom +44 808 196 4551 (Toll-Free)
Australia +61 1300 986 386 (Toll-Free)
Ticketing System
When encountering operational or technical product usage issues, you can log in to the Tencent Cloud official website and submit a ticket according to the interface guidelines. We will respond promptly, looking forward to receiving your valuable feedback. The related entrances for ticket submission are as follows:
Ticket Submission: Submit a Ticket.
Status Inquiry: Ticket List.
The explanations for ticket status are as follows:
Pending processing: Newly submitted tickets, or tickets received by technical support but the evaluation is not yet completed. You can supplement and close unprocessed tickets.
Processing: The technical support has received and evaluated the ticket, and it is currently being implemented. You can supplement and close tickets that are in progress.
More information required: The technical support has received and evaluated the ticket, but the information submitted is not completed and needs to be supplemented. You can close tickets that are awaiting supplement.
Note:
Once the "More information required" tickets are supplemented and resubmitted, they will re-enter the "pending processing" status.
Closed: The ticket implementation is complete, or you have closed the ticket before the technical support operation.
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