- Tutorial
- Release Notes and Announcements
- Release Notes
- Public Image Release Notes
- Announcements
- Temporary Solution for the Windows Blue Screen Issue Caused by CrowdStrike Security Software on July 19, 2024
- Announcement on Flexible Discounts for Spot Instances in Some Regions
- Updating Some Image Pip Package Management Tools for CentOS 7
- CentOS 8 End of Maintenance
- Discontinuation of Support for SUSE Commercial Images
- Price Reduction in Selected Availability Zones
- OrcaTerm Proxy IP Addresses Updates
- Pay-as-you-go Price Adjustments for Standard S3 CVMs in the Silicon Valley Region
- Vulnerability repairing for Linux images
- Stopping supporting for Ubuntu 10.04 images
- Solution to Tomcat Start Failure on Ubuntu14.04
- Upgrading Virtio network card drive for Windows CVMs
- About Configuration of Security Group Port 53
- Windows Server 2003 System Images End of Support Announcement
- End of Support for Windows Server 2008 R2 Enterprise Edition SP1 64-bit System Images
- Product Introduction
- Purchase Guide
- Getting Started
- Operation Guide
- Operation Guide Overview
- Use Limits
- Convenience Features
- Instances
- Creating Instances
- Managing Instance Launch Template
- Batch Sequential Naming or Pattern String-Based Naming
- Logging In to Linux Instances
- Logging in to Windows instance
- Adjusting Configuration
- View Instance Details
- Renaming Instances
- Resetting Instance Password
- Managing Instance IPs
- Changing Security Group
- Conversion from Pay-As-You-Go to Monthly Subscription
- Searching for Instances
- Exporting Instance List
- Renewing Instances
- Starting Up Instances
- Shutting Down Instances
- Restarting Instances
- Reinstalling System
- Using Tencent Cloud Automation Tools to execute commands
- Terminating/Returning Instances
- Enabling Instance Termination Protection
- Instance Repossession or Recovering
- Spot Instances
- Querying the Repossession Status of a Spot Instance
- No Charges When Shut Down for Pay-as-You-Go Instances
- Managing Roles
- Enabling and Disabling Hyper-Threading
- Reserved Instances
- Images
- Migrating Servers
- Maintenance Tasks
- Cloud Disks
- Networking
- Security
- Security Groups
- Protection of Sensitive Operations
- Managing Login Password
- Managing SSH Keys
- Spread Placement Group
- Unblocking Port 25
- Tags
- Monitoring and Alarms
- Sample Console Configuration
- Practical Tutorial
- Best Practices
- Choosing the CVM Model
- Setting up a Website
- Building an Environment
- Building a Website
- Building an Application
- Sending Emails through Port 465
- Building a Visual GUI
- Data Backup
- Uploading Local Files to CVM
- Copying Local Files to CVMs
- Uploading Files from Windows to a Windows CVM via MSTSC
- Uploading Files from MacOS to Windows CVM Using MRD
- Uploading Files from Linux to Windows CVM using RDP
- Uploading files via WinSCP to a Linux CVM from Windows
- Uploading Files from Linux or MacOS to Linux CVM via SCP
- Uploading Files from Linux to a CVM Using FTP
- Uploading Files from Windows to a CVM Using FTP
- Other CVM Operations
- CVM Access to COS via a Private Network
- Best Practices for Boot Mode Legacy BIOS and UEFI
- Recovering Data on Linux CVMs
- Managing Disk Space on Windows CVMs
- Changing Kernel of a Linux Instance Manually
- Setting Up Windows-based AD Domain on a CVM
- Network Performance Test
- High-throughput Network Performance Test
- Using USB/IP to Share USB Devices in Linux
- Using RemoteFx to Redirect USB Devices in Windows
- Using AVX-512 Instructions to Accelerate AI Applications on CVM
- Building Tencent SGX Confidential Computing Environment
- Configuring Persistent Memory in M6p Instances
- Calling Cloud APIs via Python to Share Custom Images in Batches
- Operations Guide
- Initializing Data Disks
- Environment Configurations
- Installing Software
- User Data
- Work with Operating Systems
- System Activation
- System Updates
- System Shutdown
- Configuring High-performance Power Management
- Windows Recovery Mode
- Updating the Virtio ENI Driver
- Modifying SID
- Modifying VNC Resolution
- Ensuring Unique SIDs for CVMs Using Sysprep
- Use of the atop Monitoring Tools by Linux Instances
- Introduction to Linux Kernel Parameters
- Others
- Troubleshooting
- Instance-Related Failures
- CVM Login Failures
- Windows Instance Login Failures
- Windows Instance Login Failures
- An authentication error occurred when you tried to log in to a Windows instance remotely
- Failed to Reset the CVM Password or the CVM Password Is Invalid
- Connection to a Windows CVM through Remote Desktop was denied
- Requires network-level identity verification
- Problems occurred when you tried to log in to a Windows CVM remotely on Mac
- Failed to log in to a Windows CVM due to high CPU and memory usage
- Failed to connect to a remote computer through Remote Desktop
- Credentials Not Work
- Windows instance: no remote Desktop license server can provide license
- Remote Login Failure Due To Port Issues
- Linux Instance Login Failures
- Linux Instance Login Failures
- Unable to Log in to a Linux Instance via SSH Key
- Failing to log in to a Linux CVM due to high CPU and memory usage
- Remote Login Failure due to Port Issues
- VNC Login Error (Module is Unknown)
- VNC Login Error (Account Locked due to XXX Failed Logins)
- VNC Login Error (Login Failed with Correct Password)
- VNC or SSH Login Error (Permission Denied)
- Login Failure Due to /etc/fstab Configuration Errors
- sshd Configuration File Permissions
- Infinite Loop Call in /etc/profile
- Login Failure Due to Server Isolation
- Login Failure Due to High Bandwidth Occupation
- Remote Connect Failure Due to Security Group Settings
- Troubleshooting Linux Instance Issues via VNC and Rescue Mode
- Failed to shut down or restart a CVM
- Network Namespace Creation Failure
- Kernel and IO Issues
- Missing System bin or lib Soft Link
- Suspected Infection with Virus
- "no space left on device" Error During File Creation
- Linux CVM Memory Issues
- Network Related Failures
- Instance-Related Failures
- API Documentation
- History
- Introduction
- API Category
- Region APIs
- Instance APIs
- RunInstances
- DescribeInstances
- DescribeInstanceFamilyConfigs
- DescribeInstancesOperationLimit
- InquiryPriceRunInstances
- InquiryPriceResetInstance
- InquiryPriceResetInstancesType
- StartInstances
- RebootInstances
- StopInstances
- ResizeInstanceDisks
- ResetInstancesPassword
- ModifyInstancesAttribute
- EnterRescueMode
- ExitRescueMode
- InquirePricePurchaseReservedInstancesOffering
- InquiryPriceResizeInstanceDisks
- TerminateInstances
- ModifyInstancesProject
- ResetInstancesType
- DescribeInstancesStatus
- DescribeReservedInstancesConfigInfos
- DescribeZoneInstanceConfigInfos
- PurchaseReservedInstancesOffering
- ResetInstance
- DescribeInstanceTypeConfigs
- DescribeInstanceVncUrl
- Cloud Hosting Cluster APIs
- Image APIs
- Instance Launch Template APIs
- Making API Requests
- Placement Group APIs
- Key APIs
- Security Group APIs
- Network APIs
- Data Types
- Error Codes
- FAQs
- Related Agreement
- Glossary
- Tutorial
- Release Notes and Announcements
- Release Notes
- Public Image Release Notes
- Announcements
- Temporary Solution for the Windows Blue Screen Issue Caused by CrowdStrike Security Software on July 19, 2024
- Announcement on Flexible Discounts for Spot Instances in Some Regions
- Updating Some Image Pip Package Management Tools for CentOS 7
- CentOS 8 End of Maintenance
- Discontinuation of Support for SUSE Commercial Images
- Price Reduction in Selected Availability Zones
- OrcaTerm Proxy IP Addresses Updates
- Pay-as-you-go Price Adjustments for Standard S3 CVMs in the Silicon Valley Region
- Vulnerability repairing for Linux images
- Stopping supporting for Ubuntu 10.04 images
- Solution to Tomcat Start Failure on Ubuntu14.04
- Upgrading Virtio network card drive for Windows CVMs
- About Configuration of Security Group Port 53
- Windows Server 2003 System Images End of Support Announcement
- End of Support for Windows Server 2008 R2 Enterprise Edition SP1 64-bit System Images
- Product Introduction
- Purchase Guide
- Getting Started
- Operation Guide
- Operation Guide Overview
- Use Limits
- Convenience Features
- Instances
- Creating Instances
- Managing Instance Launch Template
- Batch Sequential Naming or Pattern String-Based Naming
- Logging In to Linux Instances
- Logging in to Windows instance
- Adjusting Configuration
- View Instance Details
- Renaming Instances
- Resetting Instance Password
- Managing Instance IPs
- Changing Security Group
- Conversion from Pay-As-You-Go to Monthly Subscription
- Searching for Instances
- Exporting Instance List
- Renewing Instances
- Starting Up Instances
- Shutting Down Instances
- Restarting Instances
- Reinstalling System
- Using Tencent Cloud Automation Tools to execute commands
- Terminating/Returning Instances
- Enabling Instance Termination Protection
- Instance Repossession or Recovering
- Spot Instances
- Querying the Repossession Status of a Spot Instance
- No Charges When Shut Down for Pay-as-You-Go Instances
- Managing Roles
- Enabling and Disabling Hyper-Threading
- Reserved Instances
- Images
- Migrating Servers
- Maintenance Tasks
- Cloud Disks
- Networking
- Security
- Security Groups
- Protection of Sensitive Operations
- Managing Login Password
- Managing SSH Keys
- Spread Placement Group
- Unblocking Port 25
- Tags
- Monitoring and Alarms
- Sample Console Configuration
- Practical Tutorial
- Best Practices
- Choosing the CVM Model
- Setting up a Website
- Building an Environment
- Building a Website
- Building an Application
- Sending Emails through Port 465
- Building a Visual GUI
- Data Backup
- Uploading Local Files to CVM
- Copying Local Files to CVMs
- Uploading Files from Windows to a Windows CVM via MSTSC
- Uploading Files from MacOS to Windows CVM Using MRD
- Uploading Files from Linux to Windows CVM using RDP
- Uploading files via WinSCP to a Linux CVM from Windows
- Uploading Files from Linux or MacOS to Linux CVM via SCP
- Uploading Files from Linux to a CVM Using FTP
- Uploading Files from Windows to a CVM Using FTP
- Other CVM Operations
- CVM Access to COS via a Private Network
- Best Practices for Boot Mode Legacy BIOS and UEFI
- Recovering Data on Linux CVMs
- Managing Disk Space on Windows CVMs
- Changing Kernel of a Linux Instance Manually
- Setting Up Windows-based AD Domain on a CVM
- Network Performance Test
- High-throughput Network Performance Test
- Using USB/IP to Share USB Devices in Linux
- Using RemoteFx to Redirect USB Devices in Windows
- Using AVX-512 Instructions to Accelerate AI Applications on CVM
- Building Tencent SGX Confidential Computing Environment
- Configuring Persistent Memory in M6p Instances
- Calling Cloud APIs via Python to Share Custom Images in Batches
- Operations Guide
- Initializing Data Disks
- Environment Configurations
- Installing Software
- User Data
- Work with Operating Systems
- System Activation
- System Updates
- System Shutdown
- Configuring High-performance Power Management
- Windows Recovery Mode
- Updating the Virtio ENI Driver
- Modifying SID
- Modifying VNC Resolution
- Ensuring Unique SIDs for CVMs Using Sysprep
- Use of the atop Monitoring Tools by Linux Instances
- Introduction to Linux Kernel Parameters
- Others
- Troubleshooting
- Instance-Related Failures
- CVM Login Failures
- Windows Instance Login Failures
- Windows Instance Login Failures
- An authentication error occurred when you tried to log in to a Windows instance remotely
- Failed to Reset the CVM Password or the CVM Password Is Invalid
- Connection to a Windows CVM through Remote Desktop was denied
- Requires network-level identity verification
- Problems occurred when you tried to log in to a Windows CVM remotely on Mac
- Failed to log in to a Windows CVM due to high CPU and memory usage
- Failed to connect to a remote computer through Remote Desktop
- Credentials Not Work
- Windows instance: no remote Desktop license server can provide license
- Remote Login Failure Due To Port Issues
- Linux Instance Login Failures
- Linux Instance Login Failures
- Unable to Log in to a Linux Instance via SSH Key
- Failing to log in to a Linux CVM due to high CPU and memory usage
- Remote Login Failure due to Port Issues
- VNC Login Error (Module is Unknown)
- VNC Login Error (Account Locked due to XXX Failed Logins)
- VNC Login Error (Login Failed with Correct Password)
- VNC or SSH Login Error (Permission Denied)
- Login Failure Due to /etc/fstab Configuration Errors
- sshd Configuration File Permissions
- Infinite Loop Call in /etc/profile
- Login Failure Due to Server Isolation
- Login Failure Due to High Bandwidth Occupation
- Remote Connect Failure Due to Security Group Settings
- Troubleshooting Linux Instance Issues via VNC and Rescue Mode
- Failed to shut down or restart a CVM
- Network Namespace Creation Failure
- Kernel and IO Issues
- Missing System bin or lib Soft Link
- Suspected Infection with Virus
- "no space left on device" Error During File Creation
- Linux CVM Memory Issues
- Network Related Failures
- Instance-Related Failures
- API Documentation
- History
- Introduction
- API Category
- Region APIs
- Instance APIs
- RunInstances
- DescribeInstances
- DescribeInstanceFamilyConfigs
- DescribeInstancesOperationLimit
- InquiryPriceRunInstances
- InquiryPriceResetInstance
- InquiryPriceResetInstancesType
- StartInstances
- RebootInstances
- StopInstances
- ResizeInstanceDisks
- ResetInstancesPassword
- ModifyInstancesAttribute
- EnterRescueMode
- ExitRescueMode
- InquirePricePurchaseReservedInstancesOffering
- InquiryPriceResizeInstanceDisks
- TerminateInstances
- ModifyInstancesProject
- ResetInstancesType
- DescribeInstancesStatus
- DescribeReservedInstancesConfigInfos
- DescribeZoneInstanceConfigInfos
- PurchaseReservedInstancesOffering
- ResetInstance
- DescribeInstanceTypeConfigs
- DescribeInstanceVncUrl
- Cloud Hosting Cluster APIs
- Image APIs
- Instance Launch Template APIs
- Making API Requests
- Placement Group APIs
- Key APIs
- Security Group APIs
- Network APIs
- Data Types
- Error Codes
- FAQs
- Related Agreement
- Glossary
CVM Shutdown Process Analysis
Shutdown process
Note:
The shutdown process of a Tencent Cloud Windows instance is as follows:
1. The host sends the shutdown command via libvirt on the QMP protocol to the
qemu component.2. The
qemu component transfers the shutdown command to the CVM by interrupting ACPI (for more information, see technical documents on VMCS).3. After receiving the shutdown signal, the Windows instance exits the applications and the service processes.
4. Close the core service process.
5. Turn off the power.
Note:
The sequence of closing the applications and the services in step 3-4 may vary by the system settings.
Windows is a closed-source system. It provides APIs that allow kernel-mode and user-mode programs to intervene in the shutdown process. Some running Windows services will also affect the shutdown process, increase the shutdown time, and cause shutdown failure.
Forced shutdown
In a virtualization scenario, in addition to shutdown methods such as the soft shutdown initialized by the system signal and message notification, you can also force the CVM to shut down via forced shutdown.
The forced shutdown may affect Windows and the user experience in the following two aspects:
1. A forced shutdown interrupts some services and applications and causes abnormal operations such as unsaved documents and unfinished WindowsUpdate processes.
2. During the shutdown process, the NTFS system (or the earlier FAT32 system) of Windows writes key data to the disk. A forced shutdown may result in write failure and cause Windows to believe the NTFS file system is damaged.
Therefore, we recommend that you first use soft shutdown on a Windows instance.
Shutdown Failure Scenarios
The Windows system may have issues that affect the shutdown process and cause shutdown failure, including but not limited to:
1. A WindowsUpdate process may prolong the shutdown time. The Windows system may perform patch operations during the shutdown process and prompt a message like "Please do not power off or unplug your computer".
2. If the Windows system has the "Shutdown Event Tracker" mechanism enabled and needs to shutdown due to any system service or driver error, the system will require the user to submit an error description based on the configuration. The system will wait for you to complete these operations before shutdown.
3. Windows supports no shutdown without login. Under this configuration, the soft shutdown command sent from the virtual host will be discarded by Windows, so Windows will not shut down.
4. Before the shutdown, Windows will broadcast a message to every service and application. If the applications fail to give affirmative responses, Windows will not initiate the shutdown. In this case, you can configure Windows to ignore this response process.
5. If you configure the power management on Windows to ignore or do nothing When I press the power button, Windows will ignore the shutdown event received from the virtual host.
6. Based on the power management settings, Windows will go into the Sleep mode and ignore the shutdown event.
7. If the Windows system itself is damaged due to malicious software or infections with Trojans or other viruses, Windows may prevent shutdown.
Tencent Cloud has solved most of the shutdown failures when releasing the Windows public image to ensure soft shutdown. However, if your Windows is infected with viruses or Trojans, the system is damaged, or the Windows settings are adjusted again, the soft shutdown may fail.
Forced shutdown involves risks. Therefore, we recommend that you use it only when you really have to.
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