- Release Notes and Announcements
- Product Introduction
- Purchase Guide
- Application Performance Management
- Mobile App Performance Monitoring
- Real User Monitoring
- Cloud Automated Testing
- Prometheus Monitoring
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- Quick Start
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- Tencent Cloud Service Metrics
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- CBS
- TencentDB
- TencentDB for SQL Server Monitoring Metrics
- TencentDB for MySQL Monitoring Metrics
- TencentDB for Redis Monitoring Metrics
- TencentDB for MongoDB Monitoring Metrics
- TencentDB for PostgreSQL Monitoring Metrics
- TDSQL-C for MySQL Monitoring Metrics
- TencentDB for TcaplusDB Monitoring Metrics
- TencentDB for MariaDB Monitoring Metrics
- TDSQL for MySQL Monitoring Metrics (Legacy)
- TDSQL for MySQL Monitoring Metrics
- SCF
- CKafka
- TDMQ
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- COS
- CFS
- CPM
- ECM
- CDN And EdgeOne
- Direct Connect
- GAAP
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- Data Analysis
- Operation Guide
- CVM Agents
- CM Connection to Grafana
- Troubleshooting
- Practical Tutorial
- Tencent Cloud Service Metrics
- Application Performance Management
- Product Introduction
- Access Guide
- Operation Guide
- Practical Tutorial
- Parameter Information
- FAQs
- Mobile App Performance Monitoring
- Tencent Cloud Real User Monitoring
- Product Introduction
- Operation Guide
- Connection Guide
- FAQs
- Cloud Automated Testing
- Prometheus Monitoring
- Product Introduction
- Access Guide
- Scrape Configuration Description
- Custom Monitoring
- EMR Integration
- Java Application Integration
- Go Application Integration
- Exporter Integration
- Elasticsearch Exporter Integration
- Kafka Exporter Integration
- MongoDB Exporter Integration
- PostgreSQL Exporter Integration
- NGINX Exporter Integration
- Redis Exporter Integration
- Aerospike Exporter Integration
- MySQL Exporter Integration
- SQL Server Exporter Integration
- Oracle DB Exporter Integration
- Consul Exporter Integration
- Memcached Exporter Integration
- Apache Exporter Integration
- Integration with Other Exporters
- CVM Node Exporter
- Health Check
- Cloud Monitoring
- Non-Tencent Cloud Host Monitoring
- Read Cloud-Hosted Prometheus Instance Data via Remote Read
- Agent Self-Service Access
- Pushgateway Integration
- Instructions for Installing Components in the TKE Cluster
- Security Group Open Description
- Operation Guide
- Practical Tutorial
- Terraform
- FAQs
- Grafana
- Dashboard
- Alarm Management
- Console Operation Guide
- Alarm Policy
- Alarm Notification
- Alarm Receiving Channels and SMS Quota
- Alarm Types and Channels
- Receiving Alarm Notification Through SMS
- Receiving Alarm Notification Through Email
- Receiving Alarm Notifications through a WeCom Group
- Receiving Alarm Notification by Using a Slack Group
- Using PagerDuty to Receive Alarm Notifications
- Receiving Alarm Notifications Through a DingTalk Group
- Dynamic Threshold Alarm
- Silencing Alarm
- Viewing Alarm Records
- Product Policy Type and Dimension Information
- Configuring Alarm by Tag
- Access Management
- Console Operation Guide
- FAQs
- EventBridge
- Documentation Guide
- Related Agreements
- API Documentation
- History
- Introduction
- API Category
- Making API Requests
- Alarm APIs
- DescribeAlarmPolicies
- DescribeAlarmMetrics
- DescribeAlarmHistories
- CreateAlarmPolicy
- DeleteAlarmPolicy
- DescribeAlarmPolicy
- ModifyAlarmPolicyStatus
- SetDefaultAlarmPolicy
- BindingPolicyObject
- UnBindingPolicyObject
- UnBindingAllPolicyObject
- ModifyAlarmPolicyCondition
- ModifyAlarmPolicyNotice
- ModifyAlarmPolicyTasks
- DescribeMonitorTypes
- DescribeAllNamespaces
- DescribeAlarmEvents
- DescribeBindingPolicyObjectList
- ModifyAlarmPolicyInfo
- DescribeConditionsTemplateList
- Notification Template APIs
- Monitoring Data Query APIs
- Legacy Alert APIs
- Prometheus Service APIs
- CreatePrometheusAgent
- CreatePrometheusMultiTenantInstancePostPayMode
- CreatePrometheusScrapeJob
- CreateRecordingRule
- CreateServiceDiscovery
- DeleteAlertRules
- DeleteExporterIntegration
- DeletePrometheusScrapeJobs
- DeleteRecordingRules
- DescribeAlertRules
- DescribeExporterIntegrations
- DescribePrometheusAgents
- DescribePrometheusInstanceUsage
- DescribePrometheusInstances
- DescribePrometheusScrapeJobs
- DescribeRecordingRules
- DescribeServiceDiscovery
- DestroyPrometheusInstance
- GetPrometheusAgentManagementCommand
- ModifyPrometheusInstanceAttributes
- TerminatePrometheusInstances
- UnbindPrometheusManagedGrafana
- UninstallGrafanaDashboard
- UpdateAlertRule
- UpdateAlertRuleState
- UpdateExporterIntegration
- UpdatePrometheusAgentStatus
- UpdatePrometheusScrapeJob
- UpdateRecordingRule
- UpgradeGrafanaDashboard
- DescribePrometheusZones
- CreateAlertRule
- CreateExporterIntegration
- BindPrometheusManagedGrafana
- Grafana Service APIs
- UpgradeGrafanaInstance
- UpdateSSOAccount
- UpdateGrafanaWhiteList
- UpdateGrafanaNotificationChannel
- UpdateGrafanaIntegration
- UpdateGrafanaEnvironments
- UpdateGrafanaConfig
- UpdateDNSConfig
- UninstallGrafanaPlugins
- ResumeGrafanaInstance
- ModifyGrafanaInstance
- InstallPlugins
- EnableSSOCamCheck
- EnableGrafanaSSO
- EnableGrafanaInternet
- DescribeSSOAccount
- DescribeInstalledPlugins
- DescribeGrafanaWhiteList
- DescribeGrafanaNotificationChannels
- DescribeGrafanaIntegrations
- DescribeGrafanaInstances
- DescribeGrafanaEnvironments
- DescribeGrafanaConfig
- DescribeDNSConfig
- DeleteSSOAccount
- DeleteGrafanaNotificationChannel
- DeleteGrafanaIntegration
- DeleteGrafanaInstance
- CreateSSOAccount
- CreateGrafanaNotificationChannel
- CreateGrafanaIntegration
- CreateGrafanaInstance
- CleanGrafanaInstance
- DescribeGrafanaChannels
- Event Center APIs
- TencentCloud Managed Service for Prometheus APIs
- CreatePrometheusAlertPolicy
- CreatePrometheusGlobalNotification
- CreatePrometheusTemp
- DeletePrometheusAlertPolicy
- DeletePrometheusClusterAgent
- DeletePrometheusTemp
- DeletePrometheusTempSync
- DescribeClusterAgentCreatingProgress
- DescribePrometheusAgentInstances
- DescribePrometheusGlobalNotification
- DescribePrometheusInstanceDetail
- DescribePrometheusInstanceInitStatus
- DescribePrometheusTargetsTMP
- DescribePrometheusTempSync
- ModifyPrometheusAgentExternalLabels
- ModifyPrometheusAlertPolicy
- ModifyPrometheusGlobalNotification
- ModifyPrometheusTemp
- RunPrometheusInstance
- SyncPrometheusTemp
- CreatePrometheusClusterAgent
- DescribePrometheusClusterAgents
- DescribePrometheusGlobalConfig
- DescribePrometheusRecordRules
- DescribePrometheusAlertPolicy
- DescribePrometheusInstancesOverview
- DescribePrometheusTemp
- Monitoring APIs
- Data Types
- Error Codes
- Glossary
- Release Notes and Announcements
- Product Introduction
- Purchase Guide
- Application Performance Management
- Mobile App Performance Monitoring
- Real User Monitoring
- Cloud Automated Testing
- Prometheus Monitoring
- Grafana
- EventBridge
- Quick Start
- Cloud Product Monitoring
- Tencent Cloud Service Metrics
- CVM
- TKE
- Microservice
- Networking
- CBS
- TencentDB
- TencentDB for SQL Server Monitoring Metrics
- TencentDB for MySQL Monitoring Metrics
- TencentDB for Redis Monitoring Metrics
- TencentDB for MongoDB Monitoring Metrics
- TencentDB for PostgreSQL Monitoring Metrics
- TDSQL-C for MySQL Monitoring Metrics
- TencentDB for TcaplusDB Monitoring Metrics
- TencentDB for MariaDB Monitoring Metrics
- TDSQL for MySQL Monitoring Metrics (Legacy)
- TDSQL for MySQL Monitoring Metrics
- SCF
- CKafka
- TDMQ
- CLB
- COS
- CFS
- CPM
- ECM
- CDN And EdgeOne
- Direct Connect
- GAAP
- CMQ
- Elasticsearch
- WAF
- CLS
- Data Analysis
- Operation Guide
- CVM Agents
- CM Connection to Grafana
- Troubleshooting
- Practical Tutorial
- Tencent Cloud Service Metrics
- Application Performance Management
- Product Introduction
- Access Guide
- Operation Guide
- Practical Tutorial
- Parameter Information
- FAQs
- Mobile App Performance Monitoring
- Tencent Cloud Real User Monitoring
- Product Introduction
- Operation Guide
- Connection Guide
- FAQs
- Cloud Automated Testing
- Prometheus Monitoring
- Product Introduction
- Access Guide
- Scrape Configuration Description
- Custom Monitoring
- EMR Integration
- Java Application Integration
- Go Application Integration
- Exporter Integration
- Elasticsearch Exporter Integration
- Kafka Exporter Integration
- MongoDB Exporter Integration
- PostgreSQL Exporter Integration
- NGINX Exporter Integration
- Redis Exporter Integration
- Aerospike Exporter Integration
- MySQL Exporter Integration
- SQL Server Exporter Integration
- Oracle DB Exporter Integration
- Consul Exporter Integration
- Memcached Exporter Integration
- Apache Exporter Integration
- Integration with Other Exporters
- CVM Node Exporter
- Health Check
- Cloud Monitoring
- Non-Tencent Cloud Host Monitoring
- Read Cloud-Hosted Prometheus Instance Data via Remote Read
- Agent Self-Service Access
- Pushgateway Integration
- Instructions for Installing Components in the TKE Cluster
- Security Group Open Description
- Operation Guide
- Practical Tutorial
- Terraform
- FAQs
- Grafana
- Dashboard
- Alarm Management
- Console Operation Guide
- Alarm Policy
- Alarm Notification
- Alarm Receiving Channels and SMS Quota
- Alarm Types and Channels
- Receiving Alarm Notification Through SMS
- Receiving Alarm Notification Through Email
- Receiving Alarm Notifications through a WeCom Group
- Receiving Alarm Notification by Using a Slack Group
- Using PagerDuty to Receive Alarm Notifications
- Receiving Alarm Notifications Through a DingTalk Group
- Dynamic Threshold Alarm
- Silencing Alarm
- Viewing Alarm Records
- Product Policy Type and Dimension Information
- Configuring Alarm by Tag
- Access Management
- Console Operation Guide
- FAQs
- EventBridge
- Documentation Guide
- Related Agreements
- API Documentation
- History
- Introduction
- API Category
- Making API Requests
- Alarm APIs
- DescribeAlarmPolicies
- DescribeAlarmMetrics
- DescribeAlarmHistories
- CreateAlarmPolicy
- DeleteAlarmPolicy
- DescribeAlarmPolicy
- ModifyAlarmPolicyStatus
- SetDefaultAlarmPolicy
- BindingPolicyObject
- UnBindingPolicyObject
- UnBindingAllPolicyObject
- ModifyAlarmPolicyCondition
- ModifyAlarmPolicyNotice
- ModifyAlarmPolicyTasks
- DescribeMonitorTypes
- DescribeAllNamespaces
- DescribeAlarmEvents
- DescribeBindingPolicyObjectList
- ModifyAlarmPolicyInfo
- DescribeConditionsTemplateList
- Notification Template APIs
- Monitoring Data Query APIs
- Legacy Alert APIs
- Prometheus Service APIs
- CreatePrometheusAgent
- CreatePrometheusMultiTenantInstancePostPayMode
- CreatePrometheusScrapeJob
- CreateRecordingRule
- CreateServiceDiscovery
- DeleteAlertRules
- DeleteExporterIntegration
- DeletePrometheusScrapeJobs
- DeleteRecordingRules
- DescribeAlertRules
- DescribeExporterIntegrations
- DescribePrometheusAgents
- DescribePrometheusInstanceUsage
- DescribePrometheusInstances
- DescribePrometheusScrapeJobs
- DescribeRecordingRules
- DescribeServiceDiscovery
- DestroyPrometheusInstance
- GetPrometheusAgentManagementCommand
- ModifyPrometheusInstanceAttributes
- TerminatePrometheusInstances
- UnbindPrometheusManagedGrafana
- UninstallGrafanaDashboard
- UpdateAlertRule
- UpdateAlertRuleState
- UpdateExporterIntegration
- UpdatePrometheusAgentStatus
- UpdatePrometheusScrapeJob
- UpdateRecordingRule
- UpgradeGrafanaDashboard
- DescribePrometheusZones
- CreateAlertRule
- CreateExporterIntegration
- BindPrometheusManagedGrafana
- Grafana Service APIs
- UpgradeGrafanaInstance
- UpdateSSOAccount
- UpdateGrafanaWhiteList
- UpdateGrafanaNotificationChannel
- UpdateGrafanaIntegration
- UpdateGrafanaEnvironments
- UpdateGrafanaConfig
- UpdateDNSConfig
- UninstallGrafanaPlugins
- ResumeGrafanaInstance
- ModifyGrafanaInstance
- InstallPlugins
- EnableSSOCamCheck
- EnableGrafanaSSO
- EnableGrafanaInternet
- DescribeSSOAccount
- DescribeInstalledPlugins
- DescribeGrafanaWhiteList
- DescribeGrafanaNotificationChannels
- DescribeGrafanaIntegrations
- DescribeGrafanaInstances
- DescribeGrafanaEnvironments
- DescribeGrafanaConfig
- DescribeDNSConfig
- DeleteSSOAccount
- DeleteGrafanaNotificationChannel
- DeleteGrafanaIntegration
- DeleteGrafanaInstance
- CreateSSOAccount
- CreateGrafanaNotificationChannel
- CreateGrafanaIntegration
- CreateGrafanaInstance
- CleanGrafanaInstance
- DescribeGrafanaChannels
- Event Center APIs
- TencentCloud Managed Service for Prometheus APIs
- CreatePrometheusAlertPolicy
- CreatePrometheusGlobalNotification
- CreatePrometheusTemp
- DeletePrometheusAlertPolicy
- DeletePrometheusClusterAgent
- DeletePrometheusTemp
- DeletePrometheusTempSync
- DescribeClusterAgentCreatingProgress
- DescribePrometheusAgentInstances
- DescribePrometheusGlobalNotification
- DescribePrometheusInstanceDetail
- DescribePrometheusInstanceInitStatus
- DescribePrometheusTargetsTMP
- DescribePrometheusTempSync
- ModifyPrometheusAgentExternalLabels
- ModifyPrometheusAlertPolicy
- ModifyPrometheusGlobalNotification
- ModifyPrometheusTemp
- RunPrometheusInstance
- SyncPrometheusTemp
- CreatePrometheusClusterAgent
- DescribePrometheusClusterAgents
- DescribePrometheusGlobalConfig
- DescribePrometheusRecordRules
- DescribePrometheusAlertPolicy
- DescribePrometheusInstancesOverview
- DescribePrometheusTemp
- Monitoring APIs
- Data Types
- Error Codes
- Glossary
This document introduces how to troubleshoot and resolve situations in which no alarms can be received.
Reasons for this Problem
Reason | Solution |
The alarm policy has not been enabled | |
The alarm notification channel has not been configured or verified | |
No user has been added to the receiving group | |
The alarm trigger conditions have not been met |
Troubleshooting
Step 1: Check whether the alarm policy is enabled
1. Access the Alarm Policy page in the Tencent Cloud Observability Platform console.
2. Check whether the alarm policy is enabled.
The alarm enable/disable button for policy 1 is gray in the figure below, indicating that the alarm policy has not been enabled yet. Click the gray button and then click OK to enable the policy.
The alarm enable/disable button for policy 2 is blue in the figure below, indicating that the alarm policy is enabled. Proceed to the steps below to continue troubleshooting.
Step 2: Check whether the alarm channel has been configured/verified
1. Log in to the CAM console.
2. Click the corresponding user name in the user list to go to the user details page.
The alarm channel has not been configured: if the case shown in the figure below occurs, the alarm channel has not been configured. In this case, click 
The alarm channel has not been verified: if the case shown in the figure below occurs, the alarm channel has not been verified. In this case, click the verification button.
SMS verification: check the SMS inbox on your mobile phone and click the link in the received message to complete the verification.
Email verification: log in to your inbox and click the link in the received email to complete the verification.
Step 3: Check whether you have added users to the alarm receiving group
1. Go to the Alarm Policy page in the Tencent Cloud Observability Platform console.
2. Find the target alarm policy and click its name to go to the alarm policy management page.
3. Check whether the alarm recipients contain the user who has not received alarm notifications. If the alarm receiving group is "not configured" or does not contain the user, see Creating Alarm Recipient Groups to add the user to the alarm receiving group.
Step 4: Check whether the alarm trigger conditions have been met
Checking whether the metric alarm trigger conditions have been met
For example, if the metric is
CPU utilization, the comparison operator is >, the threshold is 80%, the measurement period is 5 minutes, and the duration is 2 periods, it means that the CPU utilization information is collected every 5 minutes. If the CPU utilization of a CVM is measured as above 80% for 3 consecutive periods, an alarm will be triggered. Likewise, if the duration is set to N, an alarm will be generated if the metric monitoring data reaches the threshold for the N+1 periods.You can log in to the Tencent Cloud Observability Platform console, select the corresponding Tencent Cloud service, and click 
View the CPU utilization of the CVM, as shown in the figure below:
Checking whether the event alarm trigger conditions have been met
1. Go to the Product Events page in the Tencent Cloud Observability Platform console.
2. Check for event alarm records. If no records are found, the event alarm trigger conditions are not met, and therefore no alarm notifications are sent.
Yes
No
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