- Release Notes and Announcements
- Announcements
- Announcement on Optimization of CSS Billing Method Following Policy
- Billing Content Adjustment for Cloud Streaming Services Standard Transcoding and Top Speed Codec Transcoding
- Announcement on the Price Adjustment of CSS Audio/Video Enhancement Feature
- Announcement on the Official Billing for CSS Standby Streams Feature
- CSS to Support H.265 8K and AV1 8K Transcoding
- CSS Adds Support for AV1 Codec and Audio/Video Enhancement
- Notice: CSS to Adjust Prices of Basic Services
- CSS to Adjust Pricing of Third-Party Relay
- Delayed Playback to Become Paid Feature
- Announcements
- User Guide
- Product Introduction
- Purchase Guide
- Billing Overview
- Basic Service Fee
- Value-Added Service Fee
- Live Transcoding (Watermarking, Stream Mixing, subtitles)
- Live Audio and Video Enhancement
- Live Recording
- Time Shifting (New)
- Live Screencapture
- Live Stream Moderation
- Intelligent Porn Detection
- Live Video Caster
- Relay
- Overview of Basic Fees for Value-Added Features
- Delayed Playback
- Standby Streams
- Real-Time Log Shipping
- DRM Encryption
- Prepaid plan
- Purchase Process
- Changing Billing Modes
- Refund Policy
- Viewing Bills
- Renewal
- Processing for Overdue Payments
- Billing FAQs
- Live Video Broadcasting (LVB)
- Live Event Broadcasting (LEB)
- Live Video Caster
- Console Guide
- Console Overview
- Overview
- Domain Management
- Adding Domain Names
- Managing Domain Names
- Push Domain Name Management
- Push Configuration
- Recording Configuration
- Time Shifting Configuration
- Screencapture and Porn Detection Configuration
- Watermark Configuration
- Callback Configuration
- Standby Stream Configuration
- Latency Control
- IP Blocklist/Allowlist Configuration
- Delayed Playback
- Moderation Configuration
- Remote Authentication Configuration
- Playback Domain Name Management
- Playback Configuration
- Playback Authentication Configuration
- Referer Configuration
- Template Configuration
- HTTPS Configuration
- Region Configuration
- Origin Server Configuration
- Bandwidth Cap Configuration
- IP Blocklist/Allowlist Configuration
- Blocking Playback by Protocol
- Latency Control
- HTTP Response Header Configuration
- Access Control by Region Configuration
- Remote Authentication Configuration
- Certificate Management
- Cost Allocation by Tag
- Stream Management
- Package Management
- Feature Configuration
- Relay
- Laboratory
- Billing Usage Statistics
- Monitoring
- Toolkit
- OOTB live
- CAM-Based Access Control
- Feature Guide
- Push and Playback
- Features
- Live Streaming Security
- Global CSS Service
- Callback Notifications
- How to Receive Event Notification
- Stream Pushing Notification
- Recording Event Notification
- Recording Status Event Notification
- Screencapturing Event Notification
- Live Broadcasting Image Audit Event Notification
- Live Streaming Audio Auditing Service Event Notification
- Push Error Event Notifications
- Relay Event Notification
- User Guides for Common Third-Party Tools
- SDK Guide
- API Documentation
- History
- Introduction
- API Category
- Making API Requests
- Monitoring Data Query APIs
- DescribeLiveTranscodeDetailInfo
- DescribeAllStreamPlayInfoList
- DescribeGroupProIspPlayInfoList
- DescribeHttpStatusInfoList
- DescribeLiveDomainPlayInfoList
- DescribeLiveStreamPushInfoList
- DescribePlayErrorCodeDetailInfoList
- DescribePlayErrorCodeSumInfoList
- DescribeProIspPlaySumInfoList
- DescribeProvinceIspPlayInfoList
- DescribeStreamDayPlayInfoList
- DescribeStreamPlayInfoList
- DescribeStreamPushInfoList
- DescribeTopClientIpSumInfoList
- DescribeVisitTopSumInfoList
- Billing Data Query APIs
- Live Transcoding APIs
- Delayed Playback Management APIs
- Domain Name Management APIs
- Watermark Management APIs
- Certificate Management APIs
- Live Stream Mix APIs
- Stream Pulling APIs
- Recording Management APIs
- Time Shifting APIs
- Live Callback APIs
- Screencapturing and Porn Detection APIs
- Authentication Management APIs
- Live Stream Management APIs
- Data Types
- Error Codes
- Ops Guide
- Troubleshooting
- About Pushing
- Playing Method
- Live Streaming Quiz
- FAQs
- SLA
- CSS Policy
- Glossary
- Release Notes and Announcements
- Announcements
- Announcement on Optimization of CSS Billing Method Following Policy
- Billing Content Adjustment for Cloud Streaming Services Standard Transcoding and Top Speed Codec Transcoding
- Announcement on the Price Adjustment of CSS Audio/Video Enhancement Feature
- Announcement on the Official Billing for CSS Standby Streams Feature
- CSS to Support H.265 8K and AV1 8K Transcoding
- CSS Adds Support for AV1 Codec and Audio/Video Enhancement
- Notice: CSS to Adjust Prices of Basic Services
- CSS to Adjust Pricing of Third-Party Relay
- Delayed Playback to Become Paid Feature
- Announcements
- User Guide
- Product Introduction
- Purchase Guide
- Billing Overview
- Basic Service Fee
- Value-Added Service Fee
- Live Transcoding (Watermarking, Stream Mixing, subtitles)
- Live Audio and Video Enhancement
- Live Recording
- Time Shifting (New)
- Live Screencapture
- Live Stream Moderation
- Intelligent Porn Detection
- Live Video Caster
- Relay
- Overview of Basic Fees for Value-Added Features
- Delayed Playback
- Standby Streams
- Real-Time Log Shipping
- DRM Encryption
- Prepaid plan
- Purchase Process
- Changing Billing Modes
- Refund Policy
- Viewing Bills
- Renewal
- Processing for Overdue Payments
- Billing FAQs
- Live Video Broadcasting (LVB)
- Live Event Broadcasting (LEB)
- Live Video Caster
- Console Guide
- Console Overview
- Overview
- Domain Management
- Adding Domain Names
- Managing Domain Names
- Push Domain Name Management
- Push Configuration
- Recording Configuration
- Time Shifting Configuration
- Screencapture and Porn Detection Configuration
- Watermark Configuration
- Callback Configuration
- Standby Stream Configuration
- Latency Control
- IP Blocklist/Allowlist Configuration
- Delayed Playback
- Moderation Configuration
- Remote Authentication Configuration
- Playback Domain Name Management
- Playback Configuration
- Playback Authentication Configuration
- Referer Configuration
- Template Configuration
- HTTPS Configuration
- Region Configuration
- Origin Server Configuration
- Bandwidth Cap Configuration
- IP Blocklist/Allowlist Configuration
- Blocking Playback by Protocol
- Latency Control
- HTTP Response Header Configuration
- Access Control by Region Configuration
- Remote Authentication Configuration
- Certificate Management
- Cost Allocation by Tag
- Stream Management
- Package Management
- Feature Configuration
- Relay
- Laboratory
- Billing Usage Statistics
- Monitoring
- Toolkit
- OOTB live
- CAM-Based Access Control
- Feature Guide
- Push and Playback
- Features
- Live Streaming Security
- Global CSS Service
- Callback Notifications
- How to Receive Event Notification
- Stream Pushing Notification
- Recording Event Notification
- Recording Status Event Notification
- Screencapturing Event Notification
- Live Broadcasting Image Audit Event Notification
- Live Streaming Audio Auditing Service Event Notification
- Push Error Event Notifications
- Relay Event Notification
- User Guides for Common Third-Party Tools
- SDK Guide
- API Documentation
- History
- Introduction
- API Category
- Making API Requests
- Monitoring Data Query APIs
- DescribeLiveTranscodeDetailInfo
- DescribeAllStreamPlayInfoList
- DescribeGroupProIspPlayInfoList
- DescribeHttpStatusInfoList
- DescribeLiveDomainPlayInfoList
- DescribeLiveStreamPushInfoList
- DescribePlayErrorCodeDetailInfoList
- DescribePlayErrorCodeSumInfoList
- DescribeProIspPlaySumInfoList
- DescribeProvinceIspPlayInfoList
- DescribeStreamDayPlayInfoList
- DescribeStreamPlayInfoList
- DescribeStreamPushInfoList
- DescribeTopClientIpSumInfoList
- DescribeVisitTopSumInfoList
- Billing Data Query APIs
- Live Transcoding APIs
- Delayed Playback Management APIs
- Domain Name Management APIs
- Watermark Management APIs
- Certificate Management APIs
- Live Stream Mix APIs
- Stream Pulling APIs
- Recording Management APIs
- Time Shifting APIs
- Live Callback APIs
- Screencapturing and Porn Detection APIs
- Authentication Management APIs
- Live Stream Management APIs
- Data Types
- Error Codes
- Ops Guide
- Troubleshooting
- About Pushing
- Playing Method
- Live Streaming Quiz
- FAQs
- SLA
- CSS Policy
- Glossary
Error Codes
List of error codes during the use of SDK
- Error messages returned from the frontend
| Message | Description |
|---|---|
| An error occurred while parsing video information. Check whether the parameter is correct. | No JSON data is returned from API. Data cannot be parsed. |
| Video information error. Check whether the parameter is correct. | An error occurred while parsing video information |
| Failed to connect the service. Check the network settings. | Failed to obtain the video channel information. |
| Connection to service is denied. | Flash request triggered a security exception. |
| Video data is missing. | Video source data is missing. |
| CSS has finished. Try again later. | NetStream.Play.Stop event |
| CSS has finished. Try again later. | Failed to connect to the CSS source. The CSS source has not pushed video content |
- Error messages returned from the backend
| Code | Message | Description |
|---|---|---|
| 1 | Database error | Database connection timed out or an error occurred during query. |
| 2 | Failed to connect to CSS source. CSS source has not pushed video content (hls). | M3U8 file cannot be obtained due to CSS source connection failure. |
| 3 | CSS has finished (hls). | Manifest is not a valid M3U8 file, or CSS source has finished. |
| 113 | Connection timeout. Try again later. | The parameter is incorrect. |
| 1000 | Incorrect channelID or APPID | The app_id is incorrect (length error). |
| 1001 | Invalid parameter. Failed to obtain the bizid. | The app_id is incorrect (with a correct length but wrong content). |
| 1009 | CSS source has expired. | The broadcast address is invalid. CSS source has expired. |
| 10000 | Request timeout | Timeout when pulling player configuration and video information. Check your network and try again. Timeout is 10 seconds. |
| 10001 | Failed to parse data | Failed to parse the data obtained by pulling player configuration and video information. It may be caused by a network problem or server exception |
| 10002 | Connection timeout. Try again later | Failed to pull player configuration and video information. It may be caused by a network problem or server exception |
| 10008 | Wrong password. Enter again. | Invalid password |
| 10020 | Insufficient balance in CSS account. Top up it in time | The balance is insufficient. |
| 11044 | Invalid request | The APPID is missing |
| 11045 | Channel ID is missing in the request parameter. | Channel ID is missing |
| 11046 | Wrong password. Enter again. | Password is missing |
| 20110 | Wrong password. Enter again. | Invalid password |
| 20113 | CSS has finished. Try again later. | Pulling stream does not exist (downstream type is not exist). |
| 20201 | CSS has finished. Try again later. | An error occurred while querying pushing stream (get upstream info error). |
| 20301 | CSS channel does not exist. Check the channel ID. | Incorrect channel_id (app_id is correct). |
Note:
Note: In case of any error code that is not listed in this table, contact customer service. Our engineers can help you solve the problem.
FAQs
Why is the screen distortedly stretched when the video is played in H5?
Video stretching is not supported when playing video in H5. Check if the player container has right width/height configuration.Why did I receive the message that "The CSS has finished. Try again later"?
If you get no response from the CSS address when attempting to connect to this address and fail to connect to it even after five attempts, this message appears. In this case, you need to verify whether the video stream is being pushed and whether the network connectivity is normal.The video cannot be hidden on the QQ browser.
QQ browser takes over the video playback feature from H5, and the X5 kernel uses self-developed player to play videos. QQ browsers use a unified playback interface to ensure a good user experience. For more information, please see QQ Browser Documentation.Video is automatically played in full screen mode on iOS.
By default, video is played in full screen mode on iOS system due to the webkit setting. To achieve inline playback within an App, you can set the webkit-playsinline attribute. Any Safari browser on iOS below 10 is unable to disable the automatic use of full screen mode.Why does the Flash player have two play buttons in Chrome on PC?
Flash is no longer automatically played starting from Chrome 42. Chrome only plays major Flash CSS automatically, while other Flash CSS are paused, unless users enable them manually.Why can I play CSS videos in browsers on PC, but not on mobile devices?
Only HLS videos are supported in the browsers on mobile devices. Check whether the CSS pulling address contains an HLS pulling URL.
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