CWPP Terms of Service
Last updated: 2025-03-19 16:53:26
The Tencent Cloud Cloud Workload Protection Platform Terms of Service (the "Terms of Service") is an agreement signed between Tencent Cloud and you regarding your use of the Tencent Cloud Cloud Workload Protection Platform Service (the "Service (s)" or the "Cloud Workload Protection Platform Service"), and it also constitutes a supplementary agreement to the Tencent Cloud Terms of Service you have signed. In order to use the Services, you should fully read and understand the Terms of Service. Limitations, disclaimers, and other terms involving your material rights and interests (such as exemptions, liability for breach of contract, dispute resolution, etc.) may be presented in bold, underlined, etc. to draw your attention.
To use the Services, you shall comply with the Terms of Service, Tencent Cloud Terms of Service, the Service Rules of the Services. “Service Rules” refer to the Terms of Service, rules, instructions, standards, etc. related to the service content, service level, technical specifications, operation documents, billing standards, etc. of the Services. The Service Rules shall be based on the content displayed on the Tencent Cloud International Portal or other relevant pages. Please understand the Service Rules in advance and operate according to the Service Rules to ensure smooth use of the Services.
Please do not use the Services unless you have thoroughly read, fully understood, and accepted all the terms of this Terms of Service. By confirming through the webpage, or accepting this Terms of Service in any other explicit or implicit manner, or using the Services in any way, you are deemed to have read and agreed to be bound by this Terms of Service. This Terms of Service shall have legal effect between you and Tencent Cloud and shall become a legally binding document for both parties.
1. Service Content
1.1 The Services refers to the Cloud Workload Protection Platform Service provided by Tencent Cloud, including cloud workload protection, value-added services and other functions and related technical support services. For details of the service content, please refer to Tencent Cloud International Portal. The specific service content that you can use is subject to the Services you purchase and use and the service contents provided by Tencent Cloud.
1.2 The Services may provide you with one or more service contents (such as device models, service configurations, function combinations, etc.) for selection. You can independently determine the specific service contents to purchase or use according to your own needs. Tencent Cloud will provide you with services in accordance with the Terms of Service, Service Rules and the service contents you choose.
1.3 Tencent Cloud may provide specific services or parts of the Services (“Free Services”) to eligible customers for free based on various reasons such as customer feedback and marketing promotion. You understand and agree that Free Services are additional discounts provided by Tencent Cloud to customers. The service content of Free Services (including but not limited to service standards, etc.) may differ from that of Services purchased at full price. The specific content of Free Services shall be subject to the actual content of Free Services provided by Tencent Cloud. You should confirm that you know and agree to these terms and related Service Rules. Otherwise, please do not use the Free Services.
2. Service Fee
2.1 For details on the settlement method and billing standards of the Services, please refer to the Service Rules introduction page. You can choose prepaid or postpaid Services based on your actual needs.
(1) Prepaid: You need to pay the corresponding service fees in advance according to the Service Rules before you can use the Services. If users need to continue to use the Services after the Services expires, they can go to the billing center to renew or purchase a new Service.
(2) Postpaid: You need to submit an activation application and after it is approved, you can use the Services in accordance with the Service Rules. Tencent Cloud will bill you based on your actual usage and directly deduct an equal amount from your account. You need to ensure that there is sufficient balance in your account.
2.2 You understand and agree that Cloud Workload Protection Platform Service has the right to adjust the content, price, billing model, etc. of the Services in a timely manner according to its own product planning. However, during the period of your use of the Services, the level of Cloud Workload Protection Platform Service will not be substantially reduced. Cloud Workload Protection Platform Service will make every effort within a reasonable range to inform you of the adjustment rules in advance through the official website, documents, internal messages, etc.
3. Rule of Use
3.1 Cloud Workload Protection Platform Service is a security protection service provided for servers. The product structure is console-client-server. The server can only use the Cloud Workload Protection Platform Service normally if the Cloud Workload Protection Platform client is installed. Therefore, whether you are using a Tencent Cloud server or a non-Tencent Cloud server, you must install the client according to the relevant documents, guidelines, etc. of this product to use the Services. Otherwise, if your server does not have the client installed, the Cloud Workload Protection Platform Service will not be able to provide protection services for the corresponding server, and the relevant Services will still be charged normally.
3.2 Since May 24, 2022, the Cloud Workload Protection Platform Service has supported the client offline and uninstall alarm function (covering the Basic Edition, Inclusive Edition, Professional Edition, and Ultimate Edition of Linux and Windows hosts). Users can set the alarm switch, alarm time, and alarm host range. When the client is detected to be offline for a certain period of time or the client is uninstalled through a script, an alarm will be triggered to remind the user to go online or reinstall the client in time.
3.3 Users should be fully aware of the importance of the Cloud Workload Protection Platform client. The client can monitor risks and report data. In daily security operations, in addition to paying close attention to and responding to offline and uninstallation alarms in a timely manner, users are obliged to actively and regularly check the operation of the client and related equipment. If the Cloud Workload Protection Platform client is found to be abnormally offline, uninstalled, malfunctioning, or affecting the normal operation of the business, reasonable measures should be taken immediately.
Users are obliged to ensure the security of their cloud servers and cloud accounts, take security measures to prevent unauthorized access and use, and may not use cloud servers for any illegal activities, such as mining, external attacks, etc. If a user's cloud server or cloud account is compromised due to improper security measures, the user should immediately take necessary security rectification measures and cooperate with the platform to complete evidence collection and security rectification. In order to prevent the compromised server from further causing security impacts and losses to Tencent Cloud and other users, we have the right to take necessary emergency measures such as forced removal of Trojan files, processes, and identity authentication for the compromised Services. In this process, the Services will be unavailable, which will affects your business. Please refer to the compensation plan and disclaimer clauses included in the Cloud Workload Protection Platform service level agreement according to the specific situation.
You understand and agree that the Cloud Workload Protection Platform Service is not responsible for any direct or indirect losses caused by the following client offline scenarios:
3.3.1 Client not installed correctly: The user does not follow the installation instructions to correctly install the client and verify whether the installation is successful, resulting in the client being offline.
3.3.2 Network restrictions or connection interruptions: The network security policies of some users restrict the client network or interrupt the network connection, causing the client to go offline.
3.3.3 Client automatic upgrade problem: The Cloud Workload Protection Platform client has an automatic upgrade mechanism to obtain the latest security rules. During the upgrade process, errors or upgrade failures may occur, causing the client to go offline. (If you have concerns about this, you can contact us to disable the automatic upgrade mechanism)
3.3.4 Client restart failure: When repairing some vulnerabilities, Cloud Workload Protection Platform will recommend that users restart the client to ensure the effectiveness of the vulnerability repair and the security of the system. However, the restart may fail, causing the client to go offline.
3.3.5 Ignoring offline and uninstallation alarms: Users fail to correctly configure offline and uninstallation alarms, or fail to pay attention to alarms, or fail to respond to alarms in a timely manner, resulting in the client being offline or uninstalled without proper processing for a long time.
3.4 You understand and agree that the scope of Cloud Workload Protection Platform Services mainly includes (the specific functions are subject to the actual functions provided by the product version you purchase and use): asset management, vulnerability management, security baseline, intrusion detection and other functions, supporting the provision of relevant detection capabilities for malicious files such as mining Trojans and ransomware, but the Cloud Workload Protection Platform Service does not guarantee that all security risks can be discovered and protected, nor does it support decryption of files encrypted by ransomware, data recovery after the server is invaded, and other services that are not within the functional scope of the Cloud Workload Protection Platform product.
You should purchase or configure security protection software and systems of appropriate levels and take security measures in a timely manner based on the situation of your server, business, etc. You will be solely responsible for any server invasion, ransomware, or losses caused by non-Cloud Workload Protection Platform service reasons such as your failure to regularly back up data, fix vulnerabilities, repair baselines, and fail to promptly handle relevant security alerts.
3.5 "Automatic Purchase" of Cloud Workload Protection Platform means automatically upgrading the basic version of Cloud Workload Protection Platform to the professional version or ultimate version. Since the basic version of the host has weaker protection capabilities and only monitors abnormal logins and password cracking behaviors, turning on this switch can automatically upgrade the protection version of the basic version of Cloud Workload Protection Platform to obtain more security protection capabilities.
The Automatic Purchase switch for Cloud Workload Protection Platform is off by default. If you actively turn on the Automatic Purchase switch and select the protection version and payment mode, when a new server with Cloud Workload Protection Platform Basic Edition installed is detected, Tencent Cloud will automatically place an order for the corresponding service and bind the server for you according to your settings, and the resulting fees will be automatically deducted from your account.
3.6 The Cloud Workload Protection Platform client cannot guarantee full compatibility with all operating systems. There may be low-probability abnormal situations, such as increased server resource utilization, downtime, etc. You understand and agree that the Cloud Workload Protection Platform Service is not responsible for the above problems.
3.7 To facilitate your unified management of Tencent Cloud's server security, Tencent Cloud will automatically synchronize the instance directory (if any) of your cloud server (CVM), lightweight application server (Lighthouse), and edge computing machine (ECM) to the host list of the Cloud Workload Protection Platform service. You understand and agree to authorize Tencent Cloud to scan and obtain your server instance information.
3.8 You understand and agree that the Cloud Workload Protection Platform client will monitor and collect security-related data such as files, processes, commands, etc. in real time for security risk analysis to achieve security monitoring and alarm functions. To ensure the security of your cloud assets, you agree that Tencent Cloud and its authorized partners will issue early warning notifications of risk events and security issues detected in your account through multiple contact methods such as in-site messages, text messages, phone calls, security reports, etc., and provide you with relevant security suggestions.
3.9 You understand and agree that users are responsible for the confidentiality of data and passwords on the server. Users are solely responsible for any losses and consequences caused by improper maintenance or confidentiality. To protect data security, daily data backup must be performed.
4. Service Level
4.1 For details on the service levels of the Services, please refer to CWPP Service Level Agreement.
4.2 Tencent Cloud provides you with service availability guarantee within the scope of the Service Rules of the Services. If your Services availability requirements are higher than the Service Rules of the Services, you will need to take measures such as setting up high availability for your own system according to your own needs. Tencent Cloud can provide necessary assistance. If Tencent Cloud is required to cooperate, design and provide other assistance, the two parties shall negotiate separately.
5. Intellectual Property
5.1 The intellectual property rights and other rights of the Services and any information, technology, software, etc. provided to you by Tencent Cloud belong to Tencent Cloud (except those that belong to a third party according to law). You only have the right to use them in accordance with the provisions of this Terms of Service and shall not infringe upon the legitimate rights and interests of Tencent Cloud in any way.
5.2 You shall ensure that the content submitted to Tencent Cloud, your use of Tencent Cloud Services, and the content processed or generated by the use of Tencent Cloud Services do not infringe upon the legitimate rights and interests of any third party.
6. Limitation and Exclusion of Liability
6.1 You understand and agree that Tencent Cloud's Services are provided in accordance with the current status of existing technologies and conditions. Tencent Cloud will make every effort to ensure the continuity and security of the services, but Tencent Cloud cannot guarantee that the services it provides are flawless. Therefore, even if there are defects in the Services provided by Tencent Cloud, if the above defects are not caused by Tencent Cloud's intentional, fault or negligence, it will not be regarded as a breach of contract by Tencent Cloud, and Tencent Cloud shall not bear any responsibility. Both parties should work together in a friendly manner to solve the problem.
6.2 You understand and agree that Tencent Cloud does not make any express or implied commitments or guarantees regarding the availability, applicability, reliability, etc. of Free Services, complimentary services, or trial or testing services (such as public beta, invitational beta, etc., whether or not charged) and does not assume any responsibility for the results of your use of such services (unless otherwise agreed by both parties).
6.3 You understand and agree that the information on security incidents and other information provided by the Cloud Workload Protection Platform Service is for your reference only. You are responsible for determining whether the relevant information is consistent with your actual business. The Cloud Workload Protection Platform Service does not guarantee the authenticity, validity, accuracy and applicability of the relevant information. You shall bear all risks and consequences of all operations you perform in the Cloud Workload Protection Platform Service and the security decisions you make by using or referring to the information provided by the Cloud Workload Protection Platform Service.
6.4 You understand and agree that the Cloud Workload Protection Platform Service is provided in accordance with the current status of existing technology and conditions. The Cloud Workload Protection Platform Service has established (and will continue to improve with technological development) the necessary security technology to protect your server, but cannot guarantee that the Services provided are flawless or defective. Therefore, you understand and agree that even if the Cloud Workload Protection Platform Service has certain flaws or defects, the above-mentioned flaws or defects are due to the technical limitations of the industry at the time, and will not be regarded as a breach of contract by Tencent Cloud, and Tencent Cloud is exempted from liability for this. However, the Cloud Workload Protection Platform Service promises to continuously improve its technology and service levels and work with you to solve problems.
6.5 Cloud Workload Protection Platform Service will try its best to test and maintain the stability of the Cloud Workload Protection Platform Client. However, you understand and agree that Cloud Workload Protection Platform Service is not responsible for security incidents such as hacking, extortion or data leakage caused by customers' failure to regularly check the operation of security software and related equipment.
6.6 To the extent permitted by applicable law, neither party shall be liable to the other party for any indirect, incidental, special or punitive damages and losses (such as loss of profits, loss of opportunity, fees paid to third parties, loss or damage to reputation/goodwill, etc.), whether based on contract, warranty, tort or any other liability theory, regardless of whether either party knew or should have known of the possibility of such losses or damages.
6.7 Regardless of whether there are other agreements, the total amount of compensation liability that Tencent Cloud bears to you based on this Terms of Service and the Services (whether based on contract, tort or any other liability theory) shall not exceed the total amount of fees you have paid to Tencent Cloud for the Services; if the service period of your use of the Services exceeds 12 months, the maximum compensation liability of Tencent Cloud shall not exceed the total amount of fees you have paid to Tencent Cloud for the Services in the 12 months before the damage occurred (for the avoidance of ambiguity, the fees here refer to the actual cash you have paid for the actual duration/quantity of use of the Services, etc., excluding prepaid but not actually consumed fees, vouchers, discounts, etc.). If this clause conflicts or is inconsistent with other agreements between the two parties or Tencent Cloud Service Rules, the agreement in this clause shall prevail.
7. Applicable Law and Dispute Resolution
7.1 All matters related to applicable law, jurisdiction, and dispute resolution of this Terms of Service shall be governed by and interpreted in accordance with Clause 3 (Contracting Entity; Governing Law) of the Tencent Cloud Terms of Service.
8. Miscellaneous
8.1 Tencent Cloud has the right to modify the Terms of Service when appropriate or necessary based on service changes. You can check the latest version of the Terms of Service on the official website of Tencent Cloud International Portal.
8.2 This Terms of Service are a supplementary agreement to the Tencent Cloud Terms of Service, and have the same effect as the Tencent Cloud Terms of Service. You shall comply with them during your use of the Services.
8.3 The Service Rules are an important part of this Terms of Service and have the same legal effect as the main text of this Terms of Service. You shall comply with them.
8.4 Matters not agreed upon in this Terms of Service shall be subject to the relevant provisions of the Tencent Cloud Terms of Service. If this Terms of Service conflicts or is inconsistent with the provisions in the Tencent Cloud Terms of Service, this Terms of Service shall prevail but only to the extent of such conflict or inconsistency. (End of Document)
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