tencent cloud

Feedback

Last updated: 2024-07-30 17:51:27
    If your account has negative available credit, you need to top up before you can purchase new Tencent Cloud services. Most Tencent Cloud services are billed hourly. If your available credit remains negative, services may be suspended for your account. To avoid service suspension, we recommend you keep your available credit positive. You can top up by credit card or via bank transfer.
    For data security, only account creators and collaborators with financial permissions have access to the Payment page.

    Top up by credit card

    1. Log in to the console and go to Billing Center > Payment Management > Payment. Click Credit Card to input the recharge amount, then click Pay Now to proceed to the payment page.
    
    
    
    2. The payment page supports the selection of an already linked card or the addition of a new payment account for recharging.
    
    
    
    Note:
    If a new payment card is added during the recharge process, this credit or debit card will only be used for the payment of this recharge order. The platform will not automatically bind this card as your payment card.
    Due to the minimum payment amount limit of the payment channel, customers with a Korean entity have a minimum recharge amount of 0.1 USD.
    3. After the payment is complete, you can go to the Transactions page to view the payment details.
    
    

    Top up via bank transfer

    1. To top up via a bank transfer, you need to transfer or deposit the top-up amount to our bank account and provide your Tencent Cloud account ID by adding a note. Make sure to send your bank transfer to the correct Tencent Cloud bank account according to your account's location.
    Note:
    If you top up via bank transfer, please make sure the payment is in USD.
    A. Users in these regions use the bank information below
    United States
    Guatemala
    Trinidad and Tobago
    Grenada
    Saint Vincent and the Grenadines
    El Salvador
    Saint Lucia
    Dominican Republic
    Saint Kitts and Nevis
    Dominica
    Panama
    Cuba
    Nicaragua
    Costa Rica
    Mexico
    Canada
    Jamaica
    Belize
    Honduras
    Barbados
    Haiti
    Bahamas
    Antigua and Barbuda
    
    Beneficiary Name: Tencent Cloud, LLC
    Bank Account Number: 000271829 (USD account)
    Beneficiary Bank: HSBC Bank USA, N.A.
    Bank Address: 66 Hudson Boulevard E New York, NY 10001
    SWIFT Code: MRMDUS33
    Remarks: Cloud service fee + developer account (unique ID)
    B. Users in these regions use the bank information below
    Switzerland
    Latvia
    Sweden
    Italy
    Spain
    Ireland
    Slovenia
    Iceland
    Slovakia
    Hungary
    Romania
    Greece
    Portugal
    Germany
    Poland
    France
    Norway
    Finland
    Netherlands
    Estonia
    Malta
    Denmark
    Luxembourg
    Czech Republic
    Lithuania
    Cyprus
    Liechtenstein
    Croatia
    Belgium
    Bulgaria
    Austria
    
    Beneficiary Name: TENCENT CLOUD EUROPE B.V.
    Bank Account Number:
    EUR account: NL71HSBC2031728148
    USD account: NL49HSBC2031728156
    Beneficiary Bank: HSBC BANK PLC, Amsterdam z.o. The Netherlands
    Bank Address: De Entrée 236, 1101 EE Amsterdam Z.O. the Netherlands
    SWIFT Code: HSBCNL2A
    Remarks: Cloud service fee + developer account (unique ID)
    C. Users in these regions use the bank information below
    Others
    Philippines
    Taiwan, China
    Indonesia
    Macau, China
    Malaysia
    Hong Kong, China
    Singapore
    The payment information for different contracting entities is as follows:
    Contracting Entity: ACEVILLE PTE.LTD.
    Bank details:
    Beneficiary Name: ACEVILLE PTE.LTD.
    Beneficiary Account Number: 260-737366-178 (USD account)
    Beneficiary Bank: The Hongkong and Shanghai Banking Corporation Limited, Singapore
    Bank Address: 21 Collyer Quay #01-01 Singapore 049320
    SWIFT Code: HSBCSGSG
    Remarks: Cloud service fee + developer account (unique ID)
    Contracting Entity: TENCENT CLOUD INTERNATIONAL PTE. LTD.
    Bank details:
    Beneficiary Name: TENCENT CLOUD INTERNATIONAL PTE. LTD.
    Beneficiary Account Number: 8830061242 (USD account)
    Beneficiary Bank: JPMorgan Chase Bank N.A., Singapore Branch
    Bank Address: 88 Market Street, CapitaSpring, #30-00, Singapore 048948
    SWIFT Code: CHASSGSG
    Remarks: Cloud service fee + developer account (unique ID)
    Contracting Entity: TENCENT KOREA YUHAN HOESA
    Bank details:
    Beneficiary Name: TENCENT KOREA YUHAN HOESA
    Beneficiary Account Number:
    KRW account: 002-192383-297
    USD account: 002-192383-298
    Beneficiary Bank: The Hongkong and Shanghai Banking Corporation Limited
    Bank Address: 37, Chilpae-ro, Jung-gu, Seoul, South Korea
    SWIFT Code: HSBCKRSE
    Remarks: Cloud service fee + developer account (unique ID)
    2. Bank transfers typically take 3-5 business days. Cross-border bank transfers may take longer to complete. After your transfer is successfully sent, please submit a ticket to confirm the transfer information so that we can top up your account. If you have any questions, please upload your payment document in the console.
    3. You will be responsible for any additional service fees incurred for topup via bank transfer.
    Contact Us

    Contact our sales team or business advisors to help your business.

    Technical Support

    Open a ticket if you're looking for further assistance. Our Ticket is 7x24 avaliable.

    7x24 Phone Support