Payment Overdue
Last updated: 2025-09-19 12:15:32
When your account has insufficient available balance and is unable to complete payment, it will enter arrears status. Arrears may affect the normal operation of the cluster. Please top up promptly.
Monthly Subscription Instance Overdue Payment
Alerts
You will receive the following alerts after specifying the recipients and receiving channels via Message Subscription Management.
Alert Type | Description |
Expiration Warning | Expiration alerts will be sent on the 7th, 5th, 3rd, and 1st day before expiration as well as on the expiration date. The alerts will notify the Tencent Cloud account creator, global resource collaborator, and financial collaborator via email and SMS. |
Overdue Payment Warning | Overdue payment alerts will be sent on and after the expiration date of the instance. The alerts will notify the Tencent Cloud account creator and all collaborators via email and SMS. |
Overdue Payment Instructions
Time | Description |
7 Days Before Expiration | The system will send a renewal reminder. |
on the day of expiration | If your account balance is sufficient and auto-renewal is enabled, the resources will be automatically renewed on the expiration date. |
| If the account is in arrears and unable to renew automatically or manually, it will enter the isolation period on the expiration date. |
Within 7 days after expiration | The instance status is displayed as "isolated". Data and configurations stored in CKafka will not be terminated. Expired messages will still be automatically deleted according to the open-source Kafka mechanism. During this period, you can manually renew the instance. After renewal, the instance will restore to normal state. The renewal cycle start time of the instance is the expiration time of the previous cycle. |
More than 7 days after expiration | If the instance is not renewed within 7 days (including the 7th day) after expiration, the system will release resources within approximately 24 hours. Data in the expired instance will be erased and unrecoverable. |
Pay-Per-Hour Postpaid Instance Overdue Payment
Alerts
You will receive the following alerts after specifying the recipients and receiving channels in Message Subscription Management.
Alert Type | Description |
Arrears reminder | The system will deduct fees for pay-as-you-go resources at each full hour. When your account balance becomes negative, we will notify the Tencent Cloud account creator, as well as the global resource collaborator and financial collaborator via email and SMS. |
Overdue Payment Warning | This feature is disabled by default. To enable this feature, see Balance Alert Instructions to subscribe. |
Arrears Handling
Starting from the moment when your account balance becomes negative, the instance can continue to be used and billing continues for 24 hours. After 24 hours, the instance will stop serving, message sending and receiving cannot be used normally, the console and Tencent Cloud API cannot be used normally, and resource usage fees will continue to generate.
After the service stops, the system will handle the instance as follows:
Time after Service Suspension | Description |
7 days or less | If the top-up balance is more than 0, billing will continue and the instance will restore to normal state. |
| If the account balance is not topped up to exceed 0, the instance cannot be recovered. |
Greater than 7 days | If the account balance is not topped up to exceed 0, the instance resource will be terminated, all data will be cleaned up and cannot be retrieved. When CKafka resources are terminated, we will notify the root account of Tencent Cloud account as well as subscribed sub-accounts and Collaborators via email and SMS. |
Must-Knows
After receiving an arrears notification, promptly go to the console Top-up Center to top up to avoid affecting your business.
If you have questions about consumption details, you can review and check your consumption details on the console resource bill page.
If you have questions about specific billable items, please refer to price details to understand the meaning of billable items and billing rules.
You can also set an arrears alert manually using the balance alert feature in the billing center. For details, see Balance Alert Instructions.
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