tencent cloud

PrevNext

Feedback

search by keyword

Recent Pages

Documentation
Tencent Real-Time Communication
    Documentation
    Download PDF

    ErrorCode(TUICallKit)

    Last updated: 2024-07-23 18:11:32
    Download PDF
      Notify users of warnings and errors that occur during audio and video calls.

      TUICallDefine Error Code

      Definition
      Value
      Description
      ERROR_PACKAGE_NOT_PURCHASED
      -1001
      You do not have TUICallKit package, please open the free experience in the console or purchase the official package.
      ERROR_PACKAGE_NOT_SUPPORTED
      -1002
      The package you purchased does not support this ability. You can refer to console to purchase Upgrade package.
      ERROR_TIM_VERSION_OUTDATED
      -1003
      The Chat SDK version is too low, please upgrade the Chat SDK version to ≥ 6.6; Find and modify in the build.gradle file.："com.tencent.imsdk:imsdk-plus:7.1.3925"
      ERROR_PERMISSION_DENIED
      -1101
      Failed to obtain permission. The audio/video permission is not authorized. Check if the device permission is enabled.
      ERROR_GET_DEVICE_LIST_FAIL
      -1102
      Failed to get the device list (only supported on web platform).
      ERROR_INIT_FAIL
      -1201
      The init method has not been called for initialization. The TUICallEngine API should be used after initialization.
      ERROR_PARAM_INVALID
      -1202
      param is invalid.
      ERROR_REQUEST_REFUSED
      -1203
      The current status can't use this function.
      ERROR_REQUEST_REPEATED
      -1204
      The current status is waiting/accept, please do not call it repeatedly.
      ERROR_SCENE_NOT_SUPPORTED
      -1205
      The current calling scene does not support this feature.
      ERROR_SIGNALING_SEND_FAIL
      -1406
      Failed to send signaling. You can check the specific error message in the callback of the method.

      Chat Error Code

      Video and audio calls use Tencent Cloud's Chat SDK as the basic service for communication, such as the core logic of call signaling and busy signaling. Common error codes are as follows:
      Error Code
      Description
      6014
      You have not logged in to the Chat SDK or have been forcibly logged out. Log in to the Chat SDK first and try again after a successful callback. To check whether you are online, use TIMManager getLoginUser.
      6017
      Invalid parameter. Check the error information to locate the invalid parameter.
      6206
      UserSig has expired. Get a new valid UserSig and log in again. For more information about how to get a UserSig, see Generating UserSig.
      7013
      The current package does not support this API. Please upgrade to the Flagship Edition package.
      8010
      The signaling request ID is invalid or has been processed.
      Explanation：
      More Chat SDK error codes are available at：Chat Error Code

      TRTC Error Code

      Video and audio calls use Tencent Cloud's Chat SDK as the basic service for calling, such as the core logic of switching camera and microphone on or off. Common error codes are as follows:
      Enum
      Value
      Description
      ERR_CAMERA_START_FAIL
      -1301
      Failed to turn the camera on. This may occur when there is a problem with the camera configuration program (driver) on Windows or macOS. Disable and reenable the camera, restart the camera, or update the configuration program.
      ERR_CAMERA_NOT_AUTHORIZED
      -1314
      No permission to access to the camera. This usually occurs on mobile devices and may be because the user denied access.
      ERR_CAMERA_SET_PARAM_FAIL
      -1315
      Incorrect camera parameter settings (unsupported values or others).
      ERR_CAMERA_OCCUPY
      -1316
      The camera is being used. Try another camera.
      ERR_MIC_START_FAIL
      -1302
      Failed to turn the mic on. This may occur when there is a problem with the mic configuration program (driver) on Windows or macOS. Disable and reenable the mic, restart the mic, or update the configuration program.
      ERR_MIC_NOT_AUTHORIZED
      -1317
      No permission to access to the mic. This usually occurs on mobile devices and may be because the user denied access.
      ERR_MIC_SET_PARAM_FAIL
      -1318
      Failed to set mic parameters.
      ERR_MIC_OCCUPY
      -1319
      The mic is being used. The mic cannot be turned on when, for example, the user is having a call on the mobile device.
      ERR_TRTC_ENTER_ROOM_FAILED
      -3301
      Failed to enter the room. For the reason, refer to the error message for -3301.
      Explanation：
      More TRTC SDK error codes are available at：TRTC Error Code
      
      Contact Us

      Contact our sales team or business advisors to help your business.

      Contact Us
      Technical Support

      Open a ticket if you're looking for further assistance. Our Ticket is 7x24 avaliable.

      Submit a Ticket
      7x24 Phone Support
      Copyright © 2013-2024 Tencent Cloud. All Rights Reserved.
      Privacy PolicyLegalCookie Policy