The Enterprise service plan is available free of charge three times a year and start at 3,000 USD per session afterwards. For more information, please contact your Tencent Cloud sales rep.
Infrastructure Event Management (IEM) provides dedicated support important high-traffic events such as new application launches, marketing events, and version updates.
Get tailored support plans for your business. Contact your technical service manager 14 business days in advance for application.
The Enterprise service plan is available free of charge three times a year and start at 3,000 USD per session afterwards. For more information, please contact your Tencent Cloud sales rep.
4,500 USD the first day.
1,500 USD per additional day.
Based on your business needs, IEM will set up a dedicated project team and provide assessment reports for the needed Tencent Cloud resources.
Tencent Cloud will set up a dedicated service team to provide 24/7 OPS support for your Tencent Cloud resources during the event.
Based on your business environments, IEM will provide disaster recovery plans at the system level.
IEM will configure system monitoring for your key businesses, and provide assessment reports on resource usage and network protection capacity.
Based on your business plans, IEM will conduct resource and capacity stress tests while generating output reports.
IEM will provide diagnostic reports on your existing Tencent Cloud resources and create optimization plans.
IEM offers 24/7 OPS support and incident responses in real time.
IEM technical experts will provide dedicated on-site services and help coordinate multiple resources.
IEM can respond to incidents within one minute and provide 24/7 OPS support.
IEM provides dedicated 24/7 technical support.
IEM will output overview reports.
The reports include a diagnostic report on your existing Tencent Cloud resources, stress test report on resource capacity, optimization plan for issues detected during event management, system disaster recovery plan, security event monitoring report and troubleshooting plans (if any).
Based on your business needs, IEM will set up a dedicated project team and provide assessment reports for the needed Tencent Cloud resources.
Tencent Cloud will set up a dedicated service team to provide 24/7 OPS support for your Tencent Cloud resources during the event.
Based on your business environments, IEM will provide disaster recovery plans at the system level.
IEM will configure system monitoring for your key businesses, and provide assessment reports on resource usage and network protection capacity.
Based on your business plans, IEM will conduct resource and capacity stress tests while generating output reports.
IEM will provide diagnostic reports on your existing Tencent Cloud resources and create optimization plans.
IEM offers 24/7 OPS support and incident responses in real time.
IEM technical experts will provide dedicated on-site services and help coordinate multiple resources.
IEM can respond to incidents within one minute and provide 24/7 OPS support.
IEM provides dedicated 24/7 technical support.
IEM will output overview reports.
The reports include a diagnostic report on your existing Tencent Cloud resources, stress test report on resource capacity, optimization plan for issues detected during event management, system disaster recovery plan, security event monitoring report and troubleshooting plans (if any).
Tencent Cloud and you shall fulfill respective responsibilities to ensure smooth delivery of IEM services
This service is exclusive to customers on **Enterprise** support plan. For more information, please contact your Tencent Cloud sales rep.