tencent cloud

Gaming Solution
Tencent Cloud leverages a vast ecosystem of gaming resources to offer a high-quality and comprehensive game cloud service platform.
Why Tencent Cloud?
Top Global Infrastructure

We operate self-built cloud data centers in 58 AZs across 21 regions worldwide. With over 200 premium BGP networks, 3,200 CDN nodes, and 200 Tbps reserved bandwidth across the entire network. We are confident that we can help you quickly deploy your games globally and deliver a smoother gaming experience to players.

Coverage of Full Lifecycle from Development to Operations

We provide scenario-oriented products, including storage, in-game social communication, security, testing, and acceleration throughout the entire process from development to operations. Our aim is to help game developers improve the service quality and player experience while enabling them to focus on content implementation.

Quality Proven by Tencent’s Self-developed Games

Our products leverage Tencent’s many years of gaming experience, solving challenges specific to the gaming industry. They have been well proven by Tencent's self-developed games, and have been applied in many blockbuster games.

Bespoke VIP Customer Service

Tencent Cloud offers a dedicated team of senior architects to customize full-stack services ranging from cloud migration consulting, technical guidance, and architecture suggestion to technical assistance. Many more exclusive VIP services are available to ensure the stable operations of your games and guarantee your smooth experience using Tencent Cloud.

Gaming Scenarios

Game Security&Acceleration

Overview
Advantages

In-Game Social Communication

Overview
Advantages

Game Storage

Overview
Advantages

Overview

Game Acceleration

  • EdgeOne is positioned as an all-in-one edge service platform, offering comprehensive security and acceleration services for games. It includes capabilities such as static and dynamic acceleration, Layer 4 TCP/UDP acceleration, DDoS and CC protection, web protection, and bot management.
  • With a global presence in over 70 regions, more than 3200 Points of Presence (PoPs), and a reserve bandwidth of 200Tbps, EdgeOne ensures stable, secure, and efficient gaming services. Its global defense capacity can reach up to 15Tbps, enhancing user experience, reducing operational costs, and helping businesses stand out in the highly competitive gaming market.s.
Related Products

Advantages


EdgeOne provides security capabilities at the edge nodes closest to game product users, resisting malicious traffic at the points closest to the source. It also provides Layer 3, Layer 4, and Layer 7 full-link protection and acceleration services to meet various requirements such as web acceleration and gaming acceleration.

  • CDN & dynamic content acceleration: Backed by the globally deployed nodes, EdgeOne supports dynamic and static content caching and acceleration. It monitors latency and quality in real-time, and intelligently and dynamically selects the optimal route for origin-pull of Layer 4 and Layer 7 traffic, which improve the access quality.
  • Massive nodes and rich bandwidth resource: Over 2,800 nodes are deployed worldwide, and a bandwidth of over 160 TB is reserved. The solution allows users to access the nearest nodes and also optimizes Layer 4 and Layer 7 access to increase the access speed.
  • Edge-cloud collaborative architecture: EdgeOne and Tencent Cloud are interconnected through a dedicated network. EdgeOne protection, EIP, and CVM are integrated to provide the native TB-level anti-DDoS service for battle servers.
  • TB-level protection capability: EdgeOne integrates globally distributed OC nodes using the Anycast technology, and provides users with a DDoS protection capability of over 8 TB in total and up to 1 TB per node.
  • Web attack protection: Based on Tencent's massive web attack sample library, EdgeOne supports feature matching of access requests in OWASP top 10 threat scenarios, effectively protecting servers against various web attacks such as SQL injection and XSS attacks.
  • Bot management: Based on protocol features, IP intelligence features, and custom session features, EdgeOne supports precise identification and protection of bots, refined management of bot access policies, one-click adaptation to Captcha challenges, and intelligent analysis of bot behaviors.
  • Unified console: As a separate product, EdgeOne can realize features such as customer access, operation and maintenance, and log analysis through a unified package and console.

Related Products

Overview

Overview

  • Quickly integrated and is compatible across multiple platforms and operating systems. It has a simple API design, which allows you to integrate the voice chat capability through only four lines of code, guaranteeing a consistent user experience and saving the development time.
  • Extreme performance, smooth communication under more than 50% packet loss and 1000ms network jitter; Eliminate echo, ambient sound and noise under high-definition sound quality to restore a clear sense of hearing.
  • Global coverage, service available on six continents, covering 70+ countries and regions around the world (including the Middle East, South America, etc.), so as to realize the nearest access of players.
  • Reliable service and rich functions, experience QQ 100 million user authentication, and serve 400+ audio, video, social and game customers in the whole industry; In terms of function, it supports instant voice-to-text conversion in 120 languages, and provides voice analysis function.
Related Products

Advantages


Chat

  • Enhancing the in-game social network functionality: Diversified chat room types are provided, including lobby, team, and full server. Players can interact and contact with others without difficulty. The user profile and relationship chain features allow players to easily set and pull profiles, and add friends.
  • Bringing an exciting experience: An effective social communication network is established among users to increase their stickiness in the game and enhance their willingness to start another game after communicating with each other, extending their stay in the game and increasing opportunities to convert them into paying users.
  • Building a vibrant and inclusive community: Users in a chat room can be blocked/banned at specific times to ensure game security of all users. Chat nodes are deployed worldwide in Asia Pacific region, North America, Europe, the Middle East, Africa, and Latin America, realizing the nearest access and ensuring high communication quality for players.

GME

  • 3D real-time audio effect: It is the position-based 3D real-time audio effect. HRTF, 3D spatial processing technology, and distance-based EQ compensation technology are adopted to establish a human ear sound acquisition model. The sound without directional sense is processed into sound with directional sense of sound source, which virtualizes the sensation that a sound source at any position in space causes to the human ear.
  • Massive globally deployed nodes: Massive globally deployed nodes provide the top 20-line BGP service and 24/7 network quality monitoring, ensuring stability and reliability. Over 2,800 global acceleration nodes enable the nearest access of players, ensuring low latency and stability.
  • Cross platform advantages: GME is China's only speech development tool that can be found in the PlayStation® and Nintendo Switch™ third-party development tool and middleware list. It is compatible with all the latest versions of the Nintendo Switch™, PS5™, PS4™, and Xbox platforms, and supports the macOS, Windows, iOS, and Android systems across platforms.
Related Products

Overview

Game Storage

Modern game data is characterized by large amounts of data, diverse data types, and high concurrency. Leveraging Tencent's years of experience in the game industry, Tencent Cloud has built a database specifically for gaming scenarios to solve various data access problems.

  • TcaplusDB is a distributed NoSQL database, is mainly used for game databases, and provides PB-level game data storage.
  • Tendis is fully compatible with the Redis protocol's massive cache hosting service. It is mainly used for game operation data and PB-level game operation data storage.
  • Reliable service. The above products are applied to phenomenal products such as “King Glory” and “Peace Elite“.
Related Products

Advantages


  • Full storage product line: Tencent Cloud's database products cover a wide range from traditional relational databases to NoSQL databases, from memory databases to document databases. You can choose suitable database products according to your business needs and preferences. Tencent Cloud also provides auxiliary services such as database migration, database backup and recovery, and database security groups to help you manage and maintain databases more efficiently.
  • Massive storage and high performance: Tencent Cloud database products supportmassive, distributed, and intelligent storageof up to 128 TB data, meeting the needs of large-scale data storage and applicable to scenarios with huge amounts of data. They are all next-generation, high-performance, and enterprise-class distributed cloud databases independently developed by Tencent Cloud. These products integrate the advantages of traditional databases, cloud computing, and new hardware technologies, and can provide a high throughput of over one million queries per second (QPS).
  • High compatibility and high availability: The Tencent Cloud database is fully compatible with MySQL and PostgreSQL, which means existing applications and services can be seamlessly migrated to the Tencent Cloud database and leverage powerful features of the database without or with minimal modifications. The Tencent Cloud database provides a high availability switching solution to ensure service continuity and stability. This means when a fault occurs, the system can quickly and automatically recover, reducing the risk of service interruption.

If your game load is high and you require high performance, contact us for more accurate recommendations.

Gaming Scenarios
Overview
Game Acceleration

  • EdgeOne is positioned as an all-in-one edge service platform, offering comprehensive security and acceleration services for games. It includes capabilities such as static and dynamic acceleration, Layer 4 TCP/UDP acceleration, DDoS and CC protection, web protection, and bot management.
  • With a global presence in over 70 regions, more than 3200 Points of Presence (PoPs), and a reserve bandwidth of 200Tbps, EdgeOne ensures stable, secure, and efficient gaming services. Its global defense capacity can reach up to 15Tbps, enhancing user experience, reducing operational costs, and helping businesses stand out in the highly competitive gaming market.s.
Related Products
Advantages


EdgeOne provides security capabilities at the edge nodes closest to game product users, resisting malicious traffic at the points closest to the source. It also provides Layer 3, Layer 4, and Layer 7 full-link protection and acceleration services to meet various requirements such as web acceleration and gaming acceleration.

  • CDN & dynamic content acceleration: Backed by the globally deployed nodes, EdgeOne supports dynamic and static content caching and acceleration. It monitors latency and quality in real-time, and intelligently and dynamically selects the optimal route for origin-pull of Layer 4 and Layer 7 traffic, which improve the access quality.
  • Massive nodes and rich bandwidth resource: Over 2,800 nodes are deployed worldwide, and a bandwidth of over 160 TB is reserved. The solution allows users to access the nearest nodes and also optimizes Layer 4 and Layer 7 access to increase the access speed.
  • Edge-cloud collaborative architecture: EdgeOne and Tencent Cloud are interconnected through a dedicated network. EdgeOne protection, EIP, and CVM are integrated to provide the native TB-level anti-DDoS service for battle servers.
  • TB-level protection capability: EdgeOne integrates globally distributed OC nodes using the Anycast technology, and provides users with a DDoS protection capability of over 8 TB in total and up to 1 TB per node.
  • Web attack protection: Based on Tencent's massive web attack sample library, EdgeOne supports feature matching of access requests in OWASP top 10 threat scenarios, effectively protecting servers against various web attacks such as SQL injection and XSS attacks.
  • Bot management: Based on protocol features, IP intelligence features, and custom session features, EdgeOne supports precise identification and protection of bots, refined management of bot access policies, one-click adaptation to Captcha challenges, and intelligent analysis of bot behaviors.
  • Unified console: As a separate product, EdgeOne can realize features such as customer access, operation and maintenance, and log analysis through a unified package and console.

Related Products
Overview

  • Quickly integrated and is compatible across multiple platforms and operating systems. It has a simple API design, which allows you to integrate the voice chat capability through only four lines of code, guaranteeing a consistent user experience and saving the development time.
  • Extreme performance, smooth communication under more than 50% packet loss and 1000ms network jitter; Eliminate echo, ambient sound and noise under high-definition sound quality to restore a clear sense of hearing.
  • Global coverage, service available on six continents, covering 70+ countries and regions around the world (including the Middle East, South America, etc.), so as to realize the nearest access of players.
  • Reliable service and rich functions, experience QQ 100 million user authentication, and serve 400+ audio, video, social and game customers in the whole industry; In terms of function, it supports instant voice-to-text conversion in 120 languages, and provides voice analysis function.
Related Products


Chat

  • Enhancing the in-game social network functionality: Diversified chat room types are provided, including lobby, team, and full server. Players can interact and contact with others without difficulty. The user profile and relationship chain features allow players to easily set and pull profiles, and add friends.
  • Bringing an exciting experience: An effective social communication network is established among users to increase their stickiness in the game and enhance their willingness to start another game after communicating with each other, extending their stay in the game and increasing opportunities to convert them into paying users.
  • Building a vibrant and inclusive community: Users in a chat room can be blocked/banned at specific times to ensure game security of all users. Chat nodes are deployed worldwide in Asia Pacific region, North America, Europe, the Middle East, Africa, and Latin America, realizing the nearest access and ensuring high communication quality for players.

GME

  • 3D real-time audio effect: It is the position-based 3D real-time audio effect. HRTF, 3D spatial processing technology, and distance-based EQ compensation technology are adopted to establish a human ear sound acquisition model. The sound without directional sense is processed into sound with directional sense of sound source, which virtualizes the sensation that a sound source at any position in space causes to the human ear.
  • Massive globally deployed nodes: Massive globally deployed nodes provide the top 20-line BGP service and 24/7 network quality monitoring, ensuring stability and reliability. Over 2,800 global acceleration nodes enable the nearest access of players, ensuring low latency and stability.
  • Cross platform advantages: GME is China's only speech development tool that can be found in the PlayStation® and Nintendo Switch™ third-party development tool and middleware list. It is compatible with all the latest versions of the Nintendo Switch™, PS5™, PS4™, and Xbox platforms, and supports the macOS, Windows, iOS, and Android systems across platforms.
Related Products
Game Storage

Modern game data is characterized by large amounts of data, diverse data types, and high concurrency. Leveraging Tencent's years of experience in the game industry, Tencent Cloud has built a database specifically for gaming scenarios to solve various data access problems.

  • TcaplusDB is a distributed NoSQL database, is mainly used for game databases, and provides PB-level game data storage.
  • Tendis is fully compatible with the Redis protocol's massive cache hosting service. It is mainly used for game operation data and PB-level game operation data storage.
  • Reliable service. The above products are applied to phenomenal products such as “King Glory” and “Peace Elite“.
Related Products


  • Full storage product line: Tencent Cloud's database products cover a wide range from traditional relational databases to NoSQL databases, from memory databases to document databases. You can choose suitable database products according to your business needs and preferences. Tencent Cloud also provides auxiliary services such as database migration, database backup and recovery, and database security groups to help you manage and maintain databases more efficiently.
  • Massive storage and high performance: Tencent Cloud database products supportmassive, distributed, and intelligent storageof up to 128 TB data, meeting the needs of large-scale data storage and applicable to scenarios with huge amounts of data. They are all next-generation, high-performance, and enterprise-class distributed cloud databases independently developed by Tencent Cloud. These products integrate the advantages of traditional databases, cloud computing, and new hardware technologies, and can provide a high throughput of over one million queries per second (QPS).
  • High compatibility and high availability: The Tencent Cloud database is fully compatible with MySQL and PostgreSQL, which means existing applications and services can be seamlessly migrated to the Tencent Cloud database and leverage powerful features of the database without or with minimal modifications. The Tencent Cloud database provides a high availability switching solution to ensure service continuity and stability. This means when a fault occurs, the system can quickly and automatically recover, reducing the risk of service interruption.

If your game load is high and you require high performance, contact us for more accurate recommendations.

Game Security&Acceleration
Deploying service nodes

The network dial-up test and optimization are carried out based on key service areas, and central nodes with lower average latency and less volatility are selected to deploy game servers, ensuring that more players can quickly access the game.

Globally unified server

GAAP supports the use of a unified domain name for access in multiple regions, enabling players to access the nearest high-speed connections for simultaneous acceleration among global or regional users and directly improving the gaming experience and fairness.

One-Stop Security and Acceleration

EdgeOne offers a one-stop edge security and acceleration service for all gaming business scenarios: game DDoS protection, performance acceleration, resource package download/update, game login/payment, and anti-fraud measures, and more. This ensures a smooth, seamless, and secure gaming experience for players.

In-Game Social Communication
Chat solution

In games, instant messaging is a common requirement, and it has become an essential feature in multiplayer games. Due to the complex requirements of various group types, custom message types (such as in-game prop giveaways, trading, etc.), and global access involved in the game platform itself, the following documents outline the implementation methods of common requirements in building game chats.

In-game voice chat solution

The GME provides a one-stop in-game voice chat solution, including real-time and offline voice messaging and management, as well as multiple game-related features such as online karaoke, synchronous download and playback of accompaniment, and AI noise cancellation. The all-in-one SDK is used for voice communication across all game types, helping to promote your game's social network. With the 3D spatial audio effect, players can perceive the distances and positions of other players, thus enjoying a highly immersive voice chat experience.

Customer Success

Habby

A world-famous shooting game launched by Habby. It was ranked top 10 in App Store download charts in 46 countries/regions.


Requirements: In-game chat, in-game group chat, and global messaging.

Solutions: With Chat, Archero players enjoy powerful chat features with diverse message types including text, emojis, and custom messages.

Dark and Darker

Voice chat made Dark and Darker so much better.

All-in-one SDK for voice communication of all game genres, help to facilitate social networking to your games. With 3D spatial voice processing effect, players can perceive the distances and positions of others so as to enjoy a highly immersive voice chat experience.


Demo >

Honor of Kings

Game companies typically face higher susceptibility to DDoS attacks. Game platforms that rely on dedicated TCP and UDP communication protocols need to allocate more resources to effectively mitigate these threats. It is a great challenge to provide software updates to a large number of participants globally.

Tencent Cloud provides:

  • Nearby deployment of edge nodes in global regions for a low-latency access
  • Smart scheduling to effectively avoid risks while increasing the speed
  • Infrastructure as Code - Support for Terraform API
  • Various simple and flexible connection methods
  • Low-latency and high-bandwidth network connection

Free Trial
Free Trial
Traffic
50GB
Requests
3 Million

CDN with Protection, Applicable for Global (Including Mainland China) Download Traffic

Get Started
HOT
Trial Edition
Validity Period
1 Month
Trial Edition
Basic

Free trial licenses for ACE Reinforcement and ACE Anti-Cheat Basic are offered.

Contact Us for a Free Trial >

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Free for 6 Months
Cloud Phone
300 free minutes
Standard compatibility tests
200
PerfDog
30mins

CrashSight & PerfSight free for 1 month (MAU up to 10,000).

Free Tier valid for 6 months after activation.

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Trial Edition
DAU
1000
Push messages
Unlimited
Trial period
28 days

A free TPNS license is offered for you to create services and try out features in the TPNS console.

Learn more about TPNS >

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Free Daily Quota
Free quota
200 emails for per day
Validity period
2022.3.1-2022.12.31

SES is a cloud-based platform that provides secure, fast, and efficient push services for marketing, notification and transactional emails.

Learn more about SES >

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HOT
Free for 6 months
Free tier
50 GB STANDARD storage
Eligible users
New COS users

COS enables all users to use data storage services with high scalability, reliability, and security at low costs.

Learn more about COS >

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Trial Edition
Validity period
1 Month
Trial Edition
WAF Premium

WAF protects against attacks like OWASP top 10 and layer 7 DDoS attacks.

Start your free trial for WAF Premium for one month.

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Free Monthly Quota
Free quota
1,000 alarm Smessages
Basic Functions
Free

The basic features are free, and only the alarm SMS service (a value-added alarm service) is charged.

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MMO Game Architecture

Use Cases

  • Distributed deployment is a deployment solution in which the game account, top up, and other public services are deployed in the same physical zone while the game logic servers are separately deployed in physical zones relatively close to the user's geographical location to ensure that the user has a more stable network while gaming.
  • This solution is suitable for role-playing games with relatively high network latency requirements and for various MMORPG games.

Solutions

  • This business scenario requires the database to be able to carry millions of online services at the same time. Traditional open source databases are difficult to meet in terms of operation and maintenance management and performance. TcaplusDB's NoSQL data structure accurately solves the problem of data structure complexity in game scenarios, and solves performance and operation and maintenance problems through storage sharding, automatic expansion, hot and cold data separation and other functions.
  • The core gameplay of matching competitive games is game play. The peak online number of players is three times that of a tie game. A large number of combat servers have resource constraints during idle periods. Tencent Cloud's battle server hosting service takes over the game room allocation and destruction logic, and charges based on volume, saving 35% of the computing power cost of the battle server.
  • In-game voice is a very important feature of battle games. Tencent Cloud Game Multimedia Engine provides a one-stop game voice solution, which is deeply optimized for different types of game scenarios and can be quickly accessed with an SDK.
  • In order to keep game users active, a large number of operational activities are required, such as limited-time discounts, gift pack draws, etc. During the activities, users will access hot data at the same time, and caching can be used to reduce the read and write pressure on the database. Redis hybrid storage version Tendis can meet this demand, and Tencent has rich experience in supporting operational activities.
  • Distributed deployment is also a challenge for operation and maintenance. Resource orchestration TIC can provide customers with a practical, efficient and secure technical architecture management platform. It also provides two modes of code editing and view editing to manage infrastructure in the form of code version management.
  • EdgeOne offers acceleration, security, computing, and scalable services at each node. Its multi-layer software integration architecture and globally distributed nodes ensure stable, secure, and efficient one-stop services for gaming businesses.

Use Cases

  • Centralized deployment refers to a deployment solution in which zone logic servers and public services such as game accounts and top up are deployed in the same physical zone and services are provided to players from different regions.
  • This solution is suitable for role-playing games with relatively low network delay requirements such as simulation games and sandbox games.

Solutions

  • User platform data such as account numbers, top up and consumption, and game login records need to be stored in a centralized way. The high parallel scalability and high availability requirements of the database can be met through TencentDB for MySQL and TencentDB for TcaplusDB.
  • The Redis Hybrid Storage Edition of Tendis can solve the problem of high concurrent access caused by a large number of operational activities and reduce the pressure of database read/write operations.
  • MMO games in different operational stages have a lot of launching/merging activities, which requires the frequent operation of various resources. TIC resource orchestration meets this requirement and allows OPS personnel to manage infrastructure resources using the code management method.
  • Under a centralized deployment solution, global players need to connect to battle servers in the same region. Global Application Acceleration Service (GAAP) solves the network problem of centralized deployment in the same region and supports nearest network access.
  • EdgeOne offers acceleration, security, computing, and scalable services at each node. Its multi-layer software integration architecture and globally distributed nodes ensure stable, secure, and efficient one-stop services for gaming businesses.
Infrastructure
Our strong infrastructure worldwide enhances the global deployment of games


Wider Coverage

  • 58 AZs in 21 regions are operated around the world.


Region Interconnection

  • Regions are interconnected for easier network connectivity with a higher quality.


Elasticity and Low Costs

  • Flexible and adjustable configurations and pay-as-you-go billing mode enable you to cloudify your business at low costs.

Success Stories
PUBG Mobile
The unified server is a major feature for PUBG Mobile. This flagship title relies on Tencent Cloud's global rapid deployment, acceleration, and security protection to provide players around the world with a smooth and fair competitive experience.
Learn more >
Clash Royale
In order to guarantee that players in North America and players in other regions have the same smooth and fair competitive experience, Clash Royale uses Global Application Acceleration Service (GAAP) to allow players from all regions of the world directly access the origin server in the U.S. through intelligent routing and high-speed tunnels, ensuring minimal connection latency for players.
Learn more >
Kabam
Tencent Cloud’s global high-speed connections offered through GAAP has allowed Kabam to connect with players globally and provide excellent player experience, regardless of where their players are located in the world.
Learn more >
Perfect World Entertainment
Tencent Cloud has offered the best network quality not just between PWE’s players and game servers, but also from the game servers to their data center servers.
Learn more >
5X Inc.
Tencent Cloud has leveraged its years of experience in gaming solutions to effectively improve the in-game experience of 5X Inc. games by enhancing the game stability and voice effects.
Learn more >
monoAI
In partnership with Tencent Cloud, monoAI cloudified its XR CLOUD through GS, delivering a better and faster user experience.
Learn more >
KMS
By cooperating with Tencent Cloud and introducing the combo solution of TEM and TencentDB for SQL Server, KMS greatly reduced their development and OPS costs and improve their player experience.
Learn more >
Whitepapers

Best Practices for Developing and Operating a Competitive, Stable and Cost-effective Game with Tencent Cloud

This whitepaper explores the common industry challenges and pain points faced by game developers and publishers, explains how Tencent Cloud's offerings and experiences can support and empower the development of games and their ecosystem.

Learn more >

The Impact of In-Game Audio on Gamers and Developers

Read this whitepaper to understand the impact in-game voice chat can have, and how Tencent Cloud's Game Multimedia Engine can help developers to easliy integrate this feature into their projects.

Learn more >

Global DDoS Threat Landscape Report

In the booming world of Internet-powered business, DDoS attackers are adapting to the online mode of transactions to escalate their attacks to a more vicious level. Since the first terabit-class attack hurled five years ago, the number of DDoS attacks has been surging for two consecutive years. Learn more about the current global DDoS trend in this report.

Learn more >

The Key to Cost Saving - Cloud Native Cost Management

Makes full use of the concepts and principles of FinOps and the capabilities of Cloud Native to reduce costs and increase efficiency for enterprises using cloud computing.

Learn more >

Support
1-on-1 Solution Architect Service

A dedicated team of senior solution architects provides full-stack services such as cloud migration consulting, technical guidance, architecture suggestions, and technical assistance.

Expert Support Service

During critical periods such as game releases, version updates, online activities, promotions and marketing campaigns, Tencent Cloud's expert support service uses various measures to ensure the stable running of your game.

VIP Privileges
  • Flexible and unlimited bandwidth postpaid billing.
  • Exclusive funds for free testing.
  • 24/7 technical service and fast responses (within 60 seconds).
Consult an Industry Professional

For more information on Tencent Cloud Gaming Solution, please contact our sales and technical support teams.