tencent cloud

Tencent Cloud Enterprise Solution

Tencent Cloud Enterprise (Tencent TCE) is an enterprise-grade private cloud platform based on Tencent Cloud's established product system. It provides self-controllable and elastically scalable full-stack service capabilities.

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Strengths
Architecture
Scenarios
Success Stories
Partners
Certifications and Qualifications
Services and Support

Strengths

Strengths

Architecture

Scenarios

Success Stories

Partners

Certifications and Qualifications

Services and Support

Strengths
Integrated Solution

TCE integrates diverse IaaS, PaaS, and SaaS products and uniformly deploys data centers, networks, servers, systems, and applications to provide a one-stop solution.

Multi-Site Active-Active Distributed Architecture

TCE features a multi-region, multi-IDC, and active-active distributed architecture that supports rapid IDC scaling and network interconnection between IDCs in various ways to sustain business surges with ease.

Flexible Customization and Fast Delivery

TCE supports flexible delivery and customization according to business scenarios to implement automated integration, automated deployment, and dynamic scaling.

Tencent Product Support

TCE relies on Tencent's powerful technical capabilities to open up sophisticated internet technologies in the form of cloud-based products, which have been proven excellent by one billion Tencent users and millions of public cloud customers.

Architecture

Overview

TCE Enterprise Edition is a full-stack cloud platform established based on the complete service system of Tencent Cloud. It offers a complete matrix of IaaS/PaaS/SaaS cloud products that can run in your data center to meet your needs for private deployment, data storage and compliance and self-control, thus delivering premium, OPS-friendly, and smart cloud services.


Features

  • It can be used by various types of enterprises to build their own high-standard cloud platforms and increase the IT resource utilization.
  • Its highly available distributed cloud architecture helps with IT system architecture transformation.
  • It is fast to deploy and easy to operate and maintain.
Scenarios

Government Affairs

Smart Retail

Internet of Vehicles

Banking

Insurance

Fintech

Others

Government Affairs

Business Challenges

  • Different government agencies have different needs; therefore, IT, as a public service, requires unified planning to save resources.
  • Government agencies need to have a comprehensive understanding of public services to ensure scientific decision making and targeted public administration, and the data of different functional departments should be statistically analyzed in a centralized manner.

TCE

  • It offers the ability to share infrastructure when building large platforms so as to facilitate the central management of infrastructure.
  • It provides a data storage and governance platform to help government agencies collect and analyze full data for cross-department and cross-region collaborative governance, integrated services, and scientific decision making.
  • It works with WeChat to offer internet-based tools and channels to help government agencies improve their ability to serve the public.
  • Its integrated platform helps government agencies utilize resources in all regions in a holistic way, break through information silos, and promote the integration of IT systems.

Smart Retail

Business Challenges

  • As the foot traffic is limited geographically, the customer base basically remains the same.
  • Management and logistics take priority over customers, rendering the customer experience poor.

Core Requirements

  • Retailers need to shift from channel-based operations to consumer-oriented operations, profile consumers, and increase the conversion rate.
  • They should accurately reach target customers to expand the customer base and focus on serving end customers.
  • They require connections with all channels to meet customers' personalized and diversified needs and strengthen their brand image.

TCE

  • Smart store: it uses AI application services to build a face ID recognition system for VIP recognition, customer profiling, heat map generation, traffic flow analysis, and smart security surveillance, helping you optimize the store layout and deliver an excellent shopping experience.
  • Smart marketing: it leverages the big data analysis capabilities (such as LBS system) to analyze commercial districts, profile existing customers, identify potential customers, and accurately reach customers through social networking platforms.
  • Smart middleend: it utilizes the middleend capabilities to build an enterprise data middleend, eliminate data silos, intelligently analyze real-time data, and improve the business management efficiency.
  • Smart support: it harnesses the computing capabilities for various activities such as marketing and data analysis.

Internet of Vehicles

Business Challenges

  • Existing Internet of Vehicles (IoV) applications lack big data and AI analysis capabilities.
  • Automobile R&D, manufacture, supply, sales, and after-sales systems are not unified, so data cannot be processed in a centralized way.
  • IoV platforms lack ecosystem scalability.

IT Challenges

  • There are no systematic cloud platforms or powerful big data and AI tools to support the distributed systems and massive amounts of data involved in the transformation.
  • There are not enough technology ecosystem scaling platforms to support the development of new IoV businesses.

TCE

  • Applications: in addition to the features of traditional IoV services such as remote control, online navigation, and infotainment, TCE also integrates scenario-specific IoV applications based on Tencent's abundant ecosystem resources, including services for smart lifestyle, travel and catering, smart refueling, smart parking, and quick payment.
  • Unified account system: relying on Tencent Cloud's powerful account and authentication service capabilities, TCE enables IoV application systems to connect vehicles, peoples, phones, and payment authentication through a unified authentication system to provide smart, convenient, and personalized vehicle services.
  • AI connection: with Tencent Cloud's powerful AI capabilities, TCE can use AI voice, face recognition, and image recognition in vehicles for human-computer interaction and connection to Tencent's ecosystem resources.
  • Big data analysis: based on Tencent's big data modeling capabilities, TCE builds big data analysis and application models (such as UBI) for specific use cases to help automakers make full use of valuable data assets.

Banking

Business Challenges

  • Businesses experience the impact of internet finance.
  • Due to stringent external regulation and rigid internal experience and systems, the trial and error approach can be costly and stressful.
  • Focus is placed on seeking profits; as a result, minor innovations are often ignored, which affects the growth in the long run.

IT Challenges

  • In most banks, IT platforms still play a supporting role but have not become a major drive for business growth.
  • IT platforms cannot sustain the marketing of explosive new businesses related to inclusive finance.
  • There are no sufficient IT measures to raise the awareness and efficiency of risk management.

TCE

  • Smart risk management: with Tencent Cloud's security and big data technologies developed over many years, TCE enables you to build your own capabilities for creating multidimensional user and enterprise profiles based on information such as mobile phone number, IP, device model, account, and identity.
  • Fraud prevention: with Tencent Cloud's powerful AI application service capabilities, TCE helps you promptly identify malicious users and VIPs, create multidimensional user profiles, and lower the risk of financial frauds.
  • Business decision making: relying on Tencent's cutting-edge technologies, TCE builds an exclusive big data analysis platform to perform accurate user analysis, tap into the value of customers, and improve the business decision-making efficiency.

Insurance

Business Challenges

  • Insurance plays a crucial role in users' lives, but it faces the challenge of deployment in multiple scenarios.
  • A variety of insurance products have no traffic entries, making it difficult to expand sales.

IT Challenges

  • The insurance industry has demanding requirements for infrastructure availability and OPS capability and needs to fully meet regulatory requirements.
  • As it takes a lot of money and time to build infrastructure, new companies cannot quickly start businesses and thus tend to miss market opportunities.
  • The OPS costs of self-built IT infrastructure are very high.
  • The insurance industry has high requirements for the reliability and security of transaction and customer data.

TCE

  • Financial regulatory compliance: TCE uses dedicated IDCs that are independent of public cloud IDCs. Such IDCs are built and managed in strict compliance with the regulatory standards of the China Banking and Insurance Regulatory Commission and the best practices in the industry for ultimate compliance.
  • Asset-Light strategy and fast delivery: TCE offers more flexible IDC construction and rental services, where an IDC can be delivered in 2–3 weeks with the costs lowered by 40%–60%.
  • Finance-Grade database: TDSQL, Tencent Cloud's proprietary finance-grade database, is specifically designed for financial businesses. It sustains more than 90% of Tencent's billing businesses, 10 billion QQ payment accounts, and 13 billion transactions and provides high consistency and reliability in high-IO scenarios as well as the encryption and audit capabilities required in the insurance industry.
  • Business support: TCE works closely with Tencent's social networking tools to bring insurance businesses to the fingertips of users and make insurance operations online.

Fintech

Business Challenges

  • Currently, fintech is mainly used in internet finance businesses. Such businesses have high requirements for fast iteration and need flexible infrastructure to support development, testing, and OPS, flexible tools to support application integration and release, and advanced container and microservice technologies to support efficient business models.
  • Internet finance is orientated to high numbers of users and is confronted with the challenges of hierarchical storage of massive data, highly intensive big data analysis, as well as systematic security protection and activity risk management.


TCE

  • It features an established "IaaS + PaaS + microservice" framework to create a complete platform for continuous integration and continuous release.
  • It offers mature and comprehensive database platforms, such as TData for commercial database operations, TencentDB for MySQL for internet applications, and TencentDB for Redis for large-scale elastic cache.
  • It provides all types of storage services, including block storage, file storage, object storage, cache, and cloud elastic cache on key-value databases.
  • It integrates Tencent's own big data and AI analysis platforms.
  • Based on Tencent's two decades of experience in internet security protection, it offers a full range of security features to help you effectively identify threats and accurately prevent attacks and intrusions, including network perimeter security and private network security management, information security technology integrity assessment, APT prevention, data leakage protection, server protection, and data audit and masking.

Others

Business Challenges

  • In the era of a more refined division of labor, agile manufacturing, precise supply chains, and efficient logistics pose greater challenges to business adaptability.
  • Data sharing across industry and ecosystem partners in the context of strong cooperation has become a top priority.
  • In the highly competitive environment, enterprises require the IT departments to transform from a passively supporting cost center to an actively benefit-generating performance center.


TCE

  • TCE integrates Tencent Cloud's full-stack products developed over years to meet your IT needs in various fields.
  • Tencent's leading middleware, database, big data analysis, and AI products provide technical capabilities and platform support for the collection, processing, and free flow of data.
  • Based on the philosophy of public cloud, TCE uses the latest container technologies to build a full-featured central IT platform for fast delivery and auto scaling of infrastructure, reducing the investment costs.
Scenarios

Business Challenges

  • Different government agencies have different needs; therefore, IT, as a public service, requires unified planning to save resources.
  • Government agencies need to have a comprehensive understanding of public services to ensure scientific decision making and targeted public administration, and the data of different functional departments should be statistically analyzed in a centralized manner.

TCE

  • It offers the ability to share infrastructure when building large platforms so as to facilitate the central management of infrastructure.
  • It provides a data storage and governance platform to help government agencies collect and analyze full data for cross-department and cross-region collaborative governance, integrated services, and scientific decision making.
  • It works with WeChat to offer internet-based tools and channels to help government agencies improve their ability to serve the public.
  • Its integrated platform helps government agencies utilize resources in all regions in a holistic way, break through information silos, and promote the integration of IT systems.

Business Challenges

  • As the foot traffic is limited geographically, the customer base basically remains the same.
  • Management and logistics take priority over customers, rendering the customer experience poor.

Core Requirements

  • Retailers need to shift from channel-based operations to consumer-oriented operations, profile consumers, and increase the conversion rate.
  • They should accurately reach target customers to expand the customer base and focus on serving end customers.
  • They require connections with all channels to meet customers' personalized and diversified needs and strengthen their brand image.

TCE

  • Smart store: it uses AI application services to build a face ID recognition system for VIP recognition, customer profiling, heat map generation, traffic flow analysis, and smart security surveillance, helping you optimize the store layout and deliver an excellent shopping experience.
  • Smart marketing: it leverages the big data analysis capabilities (such as LBS system) to analyze commercial districts, profile existing customers, identify potential customers, and accurately reach customers through social networking platforms.
  • Smart middleend: it utilizes the middleend capabilities to build an enterprise data middleend, eliminate data silos, intelligently analyze real-time data, and improve the business management efficiency.
  • Smart support: it harnesses the computing capabilities for various activities such as marketing and data analysis.

Business Challenges

  • Existing Internet of Vehicles (IoV) applications lack big data and AI analysis capabilities.
  • Automobile R&D, manufacture, supply, sales, and after-sales systems are not unified, so data cannot be processed in a centralized way.
  • IoV platforms lack ecosystem scalability.

IT Challenges

  • There are no systematic cloud platforms or powerful big data and AI tools to support the distributed systems and massive amounts of data involved in the transformation.
  • There are not enough technology ecosystem scaling platforms to support the development of new IoV businesses.

TCE

  • Applications: in addition to the features of traditional IoV services such as remote control, online navigation, and infotainment, TCE also integrates scenario-specific IoV applications based on Tencent's abundant ecosystem resources, including services for smart lifestyle, travel and catering, smart refueling, smart parking, and quick payment.
  • Unified account system: relying on Tencent Cloud's powerful account and authentication service capabilities, TCE enables IoV application systems to connect vehicles, peoples, phones, and payment authentication through a unified authentication system to provide smart, convenient, and personalized vehicle services.
  • AI connection: with Tencent Cloud's powerful AI capabilities, TCE can use AI voice, face recognition, and image recognition in vehicles for human-computer interaction and connection to Tencent's ecosystem resources.
  • Big data analysis: based on Tencent's big data modeling capabilities, TCE builds big data analysis and application models (such as UBI) for specific use cases to help automakers make full use of valuable data assets.

Business Challenges

  • Businesses experience the impact of internet finance.
  • Due to stringent external regulation and rigid internal experience and systems, the trial and error approach can be costly and stressful.
  • Focus is placed on seeking profits; as a result, minor innovations are often ignored, which affects the growth in the long run.

IT Challenges

  • In most banks, IT platforms still play a supporting role but have not become a major drive for business growth.
  • IT platforms cannot sustain the marketing of explosive new businesses related to inclusive finance.
  • There are no sufficient IT measures to raise the awareness and efficiency of risk management.

TCE

  • Smart risk management: with Tencent Cloud's security and big data technologies developed over many years, TCE enables you to build your own capabilities for creating multidimensional user and enterprise profiles based on information such as mobile phone number, IP, device model, account, and identity.
  • Fraud prevention: with Tencent Cloud's powerful AI application service capabilities, TCE helps you promptly identify malicious users and VIPs, create multidimensional user profiles, and lower the risk of financial frauds.
  • Business decision making: relying on Tencent's cutting-edge technologies, TCE builds an exclusive big data analysis platform to perform accurate user analysis, tap into the value of customers, and improve the business decision-making efficiency.

Business Challenges

  • Insurance plays a crucial role in users' lives, but it faces the challenge of deployment in multiple scenarios.
  • A variety of insurance products have no traffic entries, making it difficult to expand sales.

IT Challenges

  • The insurance industry has demanding requirements for infrastructure availability and OPS capability and needs to fully meet regulatory requirements.
  • As it takes a lot of money and time to build infrastructure, new companies cannot quickly start businesses and thus tend to miss market opportunities.
  • The OPS costs of self-built IT infrastructure are very high.
  • The insurance industry has high requirements for the reliability and security of transaction and customer data.

TCE

  • Financial regulatory compliance: TCE uses dedicated IDCs that are independent of public cloud IDCs. Such IDCs are built and managed in strict compliance with the regulatory standards of the China Banking and Insurance Regulatory Commission and the best practices in the industry for ultimate compliance.
  • Asset-Light strategy and fast delivery: TCE offers more flexible IDC construction and rental services, where an IDC can be delivered in 2–3 weeks with the costs lowered by 40%–60%.
  • Finance-Grade database: TDSQL, Tencent Cloud's proprietary finance-grade database, is specifically designed for financial businesses. It sustains more than 90% of Tencent's billing businesses, 10 billion QQ payment accounts, and 13 billion transactions and provides high consistency and reliability in high-IO scenarios as well as the encryption and audit capabilities required in the insurance industry.
  • Business support: TCE works closely with Tencent's social networking tools to bring insurance businesses to the fingertips of users and make insurance operations online.

Business Challenges

  • Currently, fintech is mainly used in internet finance businesses. Such businesses have high requirements for fast iteration and need flexible infrastructure to support development, testing, and OPS, flexible tools to support application integration and release, and advanced container and microservice technologies to support efficient business models.
  • Internet finance is orientated to high numbers of users and is confronted with the challenges of hierarchical storage of massive data, highly intensive big data analysis, as well as systematic security protection and activity risk management.


TCE

  • It features an established "IaaS + PaaS + microservice" framework to create a complete platform for continuous integration and continuous release.
  • It offers mature and comprehensive database platforms, such as TData for commercial database operations, TencentDB for MySQL for internet applications, and TencentDB for Redis for large-scale elastic cache.
  • It provides all types of storage services, including block storage, file storage, object storage, cache, and cloud elastic cache on key-value databases.
  • It integrates Tencent's own big data and AI analysis platforms.
  • Based on Tencent's two decades of experience in internet security protection, it offers a full range of security features to help you effectively identify threats and accurately prevent attacks and intrusions, including network perimeter security and private network security management, information security technology integrity assessment, APT prevention, data leakage protection, server protection, and data audit and masking.

Business Challenges

  • In the era of a more refined division of labor, agile manufacturing, precise supply chains, and efficient logistics pose greater challenges to business adaptability.
  • Data sharing across industry and ecosystem partners in the context of strong cooperation has become a top priority.
  • In the highly competitive environment, enterprises require the IT departments to transform from a passively supporting cost center to an actively benefit-generating performance center.


TCE

  • TCE integrates Tencent Cloud's full-stack products developed over years to meet your IT needs in various fields.
  • Tencent's leading middleware, database, big data analysis, and AI products provide technical capabilities and platform support for the collection, processing, and free flow of data.
  • Based on the philosophy of public cloud, TCE uses the latest container technologies to build a full-featured central IT platform for fast delivery and auto scaling of infrastructure, reducing the investment costs.
Success Stories
Macau University of Science and Technology (MUST)
Companhia de Telecomunicações de Macau (CTM)
Partners
RiZhiYi
Operated by Beijing Youtejie Information Technology Co., Ltd., it is a specialized developer focusing on machine big data platforms, services, and solutions.
YUNSHAN Networks
It provides network service management platforms and integrated cloud network traffic analysis platforms for the secure and stable operations of cloud-based businesses.
DataSure
It is a software company that integrates technology development, software sales, and product support services and is committed to exploring and innovating on disaster recovery and migration technologies.
GDS
It is a leading Chinese provider of technology infrastructure services in the fields of 5G, AI, and blockchain.
DCC
It provides cloud computing technology development, promotion, consultation, and support services.
HUA-CLOUD
It is a renowned provider of smart and innovative industry-specific solutions and services.
BoCloud
It is a leading Chinese company in virtualization and containerization technologies.
Alauda
It is a leader in container services and cloud native PaaS.
ECS
It is a leading ICT product distributor in Asia Pacific.
Aofei Data
It is a leading Chinese internet operator.
Anchnet
It is a leading Chinese provider of next-gen cloud hosting services.
Bdconverge
It engages in the development and sales of computer software and hardware and electronic products.
HangWang Technology
It engages in the development, sales and ecommerce of network devices and computer software and hardware.
SanQianChi Technology
It is a software company that integrates software development, branded software distribution, data center and server rental and hosting, CDN service, and website planning.
Shanghai YunYou
It engages in technology development in the fields of computer, information technology, and communication technology.
WangShangYun
It provides one-stop cloud migration services for MSMEs.
H3C
It mainly provides the research, development, manufacture, sales, and support of IT infrastructure products and solutions.
Inspur
It is a leading Chinese cloud computing and big data service provider.
Lenovo
It is a Chinese giant group that develops in diversified directions in the information industry.
Dell
It is a world-renowned provider of integrated IT solutions and services.
HPE
It is a global edge-to-cloud PaaS company.
HillStone
It is a technologically innovative leader in the network security industry in China.
Certifications and Qualifications
CCPCS Level 4
ISO 9001
ISO 27001
Trusted Cloud Service Certification
CSA STAR
HIPAA
PCI DSS
Services and Support

Consultation Services

Delivery Services

Software Support

Cloud Migration Services

OPS Services

Consultation Services

Tencent Cloud provides complete pre-sales consultation services about IDC facilities, hardware devices, cloud software, solutions, hybrid cloud, and business architecture.


• IDC

Tencent Cloud provides consultation services about various flexible, convenient, and highly compatible solutions that support TCE IDCs.

• Cloud software

Tencent Cloud provides consultation and planning services about private deployment solutions that integrate dozens of mature products such as CVM, CBS, TencentDB, and VPC to meet your differentiated needs.

• Hybrid cloud

Tencent Cloud provides consultation services about hybrid cloud solutions based on public cloud + private cloud deployment.

• Business architecture

Tencent Cloud provides consultation services about multi-industry multi-scenario solutions that cover business deployment planning, multi-IDC disaster recovery architecture, security protection, and OPS management.

• Product trial

Tencent Cloud provides a completely usable POC environment for you to try out the features of Tencent Cloud services and fully understand the strengths of TCE.

Delivery Services

Tencent Cloud provides standardized solution design, project implementation, testing, delivery, and acceptance inspection services that cover IDC, network, server, and cloud platform.


• IDC

Tencent Cloud provides services such as IDC surveying, cabinet cage modification, network architecture scheme design and implementation, efficient server deployment, and Direct Connect deployment.

• Network

Tencent Cloud provides a flexible selection of standardized TCE network architecture design schemes and logic feature modules, ensuring that costs are controllable and shortening the delivery period.

• Server

Tencent Cloud provides affordable general-purpose x86 servers that feature high compatibility and reliability and have been proven excellent by Tencent's millions of servers.

• Cloud platform

Tencent Cloud provides various services for cloud business platform deployment, control platform deployment, and software feature acceptance testing.

Software Support

Tencent Cloud provides new feature subscription, version upgrade, and bug fix services for TCE software platforms.


• New feature subscription and trial

Tencent Cloud will notify you of new features and provide a standardized full-featured TCE trial environment for you to verify and test such features before upgrade.

• Software upgrade

Tencent Cloud provides standardized platform version upgrade services from upgrade scheme design to implementation to on-site support.

• Bug fix

You can report software bugs through multiple channels and keep track of the fixes.

Cloud Migration Services

Tencent Cloud provides necessary services involved in the entire process of migration from the original IDC to TCE, including migration scheme design, application migration, data migration, and migration support.


• Scheme design

Tencent Cloud provides complete consultation and planning services about migration to TCE, including migration from traditional IDCs or heterogeneous cloud platforms.

• Migration implementation

Tencent Cloud provides OPS and expert support to ensure the smooth migration of business systems.

• Operation support

Tencent Cloud provides technical support after cloud migration.

OPS Services

Tencent Cloud provides various professional after-sales consultation, failure reporting, and on-site OPS services.


• Service channels

Tencent Cloud provides a full range of service channels such as VIP-exclusive QQ groups, tickets, and service managers as well as daily use consultation and online failure reporting services.

• On-Site services

Tencent Cloud provides professional on-site services for IDC network, server, system, cloud platform, and application OPS in multiple modes (man-day/man-month/man-year/project delivery).

• Troubleshooting

Tencent Cloud provides emergency remote and on-site technical support services with failure reports and optimization advice generated in case of major failures.

• Inspection service

Tencent Cloud provides routine (quarterly/annual) system inspection services with inspection reports and optimization advice generated.

• Training and Communication

TCE organizes various types of product and OPS training events and industry salons.

Services and Support

Tencent Cloud provides complete pre-sales consultation services about IDC facilities, hardware devices, cloud software, solutions, hybrid cloud, and business architecture.


• IDC

Tencent Cloud provides consultation services about various flexible, convenient, and highly compatible solutions that support TCE IDCs.

• Cloud software

Tencent Cloud provides consultation and planning services about private deployment solutions that integrate dozens of mature products such as CVM, CBS, TencentDB, and VPC to meet your differentiated needs.

• Hybrid cloud

Tencent Cloud provides consultation services about hybrid cloud solutions based on public cloud + private cloud deployment.

• Business architecture

Tencent Cloud provides consultation services about multi-industry multi-scenario solutions that cover business deployment planning, multi-IDC disaster recovery architecture, security protection, and OPS management.

• Product trial

Tencent Cloud provides a completely usable POC environment for you to try out the features of Tencent Cloud services and fully understand the strengths of TCE.

Tencent Cloud provides standardized solution design, project implementation, testing, delivery, and acceptance inspection services that cover IDC, network, server, and cloud platform.


• IDC

Tencent Cloud provides services such as IDC surveying, cabinet cage modification, network architecture scheme design and implementation, efficient server deployment, and Direct Connect deployment.

• Network

Tencent Cloud provides a flexible selection of standardized TCE network architecture design schemes and logic feature modules, ensuring that costs are controllable and shortening the delivery period.

• Server

Tencent Cloud provides affordable general-purpose x86 servers that feature high compatibility and reliability and have been proven excellent by Tencent's millions of servers.

• Cloud platform

Tencent Cloud provides various services for cloud business platform deployment, control platform deployment, and software feature acceptance testing.

Tencent Cloud provides new feature subscription, version upgrade, and bug fix services for TCE software platforms.


• New feature subscription and trial

Tencent Cloud will notify you of new features and provide a standardized full-featured TCE trial environment for you to verify and test such features before upgrade.

• Software upgrade

Tencent Cloud provides standardized platform version upgrade services from upgrade scheme design to implementation to on-site support.

• Bug fix

You can report software bugs through multiple channels and keep track of the fixes.

Tencent Cloud provides necessary services involved in the entire process of migration from the original IDC to TCE, including migration scheme design, application migration, data migration, and migration support.


• Scheme design

Tencent Cloud provides complete consultation and planning services about migration to TCE, including migration from traditional IDCs or heterogeneous cloud platforms.

• Migration implementation

Tencent Cloud provides OPS and expert support to ensure the smooth migration of business systems.

• Operation support

Tencent Cloud provides technical support after cloud migration.

Tencent Cloud provides various professional after-sales consultation, failure reporting, and on-site OPS services.


• Service channels

Tencent Cloud provides a full range of service channels such as VIP-exclusive QQ groups, tickets, and service managers as well as daily use consultation and online failure reporting services.

• On-Site services

Tencent Cloud provides professional on-site services for IDC network, server, system, cloud platform, and application OPS in multiple modes (man-day/man-month/man-year/project delivery).

• Troubleshooting

Tencent Cloud provides emergency remote and on-site technical support services with failure reports and optimization advice generated in case of major failures.

• Inspection service

Tencent Cloud provides routine (quarterly/annual) system inspection services with inspection reports and optimization advice generated.

• Training and Communication

TCE organizes various types of product and OPS training events and industry salons.

Professional Industry Consultation

For more information on use cases and technical architecture, please contact our sales and technical support teams.