云联络中心是帮助企业快速搭建集电话、在线交流、音视频通话为一体的客户联络平台。支持被集成于SaaS或业务系统,为企业客服、销售、线下门店沟通、混合办公等场景提供灵活稳定的一体化云联络中心。
- 多端接听:PC、手机、座机
- 来电客户信息查看
- 座席灵活调度
- 通话录音、报表分析、满意度收集
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All users can try out a multitude of products and services for free
Empower startups to migrate to the cloud with full force all the resources of Tencent Cloud
Provides layer-4/7 security protection and acceleration services to the global market based on Tencent's global edge nodes.
A communication service supporting one-to-one chat, group chat, chat room, system notification, and other messaging capabilities
A ready-to-use cloud-based Elasticsearch service
Helping partners leverage Tencent Cloud''s platform and solutions to maximize their business success.
Build, market, and sell your offerings with Tencent Cloud's Partner Network.
Work with Tencent Cloud Media Services partners and create future ecosystem of Immersive Convergence.
Choose from a global community of professional Tencent Cloud partners to serve your business.
Explain the partner network in detail, including partner categories and benefits, to explore more about Tencent Cloud partners.
Interested in becoming a Tencent Cloud International partners? Feel free to contact us.
International Partner Academy is the Partner-dedicated section of Tencent Cloud International, which provides Partners with training, tools and content. With rich resource of Tencent Cloud International, Partners can learn and download Partner-focused technical content and training to grow their business on Tencent Cloud.
Provide partners with training courses on Tencent Cloud products, technologies, and resources as well as professional exam guidance and certification to support partners' business and technical needs.
Learn more about partners benefits.
An open, innovative, and win-win plan to empower your and your customers' cloud services.
Stay well equipped with our latest updates and cutting-edge technologies to explore endless possibilities.
Tencent Cloud hosts an ongoing series of online and in-person events to help you get the most out of our products and services.
Read news stories and announcements to learn more about the unique strengths of Tencent Cloud.
Learn what Gartner, IDC and other top industry analyst firms are saying about Tencent Cloud.
Check out the latest Tencent Cloud whitepapers and e-books for in-depth technology trends, research and industry insights.
Utilize a full range of products and solutions designed for different industries to create systems and adjust scales as needed.
云联络中心是帮助企业快速搭建集电话、在线交流、音视频通话为一体的客户联络平台。支持被集成于SaaS或业务系统,为企业客服、销售、线下门店沟通、混合办公等场景提供灵活稳定的一体化云联络中心。
我们的服务适合各种规模的企业,从初创公司到全球大型企业
支持SDK和API,灵活集成模式以适应您的业务流程和需求
我们的控制台和管理端可以直接通过浏览器提供无忧访问 - 无需下载任何内容
简化流程自动化和自助服务,提高座席工作效率同时降低人工成本
座席接听电话时可以同时查看客户信息,通过更好地了解客户实现卓越的客户体验
除了手动外呼外,还有AI驱动自动外呼和预测式外呼的灵活模式,以满足不同级别的业务需求
利用分析工具和数据驱动的洞察优化客户互动、跟踪座席效能,监控通话质量,数据驱动促进明智的决策
通过将交互语音导航和路由策略结合,我们可以高效地将客户引导给合适的座席接待,保障及时和高效的客服支持。
通过简单的拖拽操作创建交互式语音菜单,实现客户呼入电话的自动化服务,从而提高座席生产力
利用AI调度实现大规模外呼需求,提高座席利用率并降低成本,轻松提升通话效率。
联系我们,为您的业务提供专属服务。
如果你想寻求进一步的帮助,通过工单与我们进行联络。我们提供7x24的工单服务。