tencent cloud

PrevNext

Feedback

search by keyword

Recent Pages

Documentation
Cloud Contact Center
    Documentation
    Download PDF

    FAQs

    Last updated: 2024-04-02 10:57:02
    Download PDF

      FAQs About Features

      What hardware and software devices are required to use Cloud Contact Center?

      Hardware: A computer, headset, and microphone are required to use Cloud Contact Center. Software: Google Chrome browser, version 70 or later.

      Can the call recordings of Cloud Contact Center be accessed via an interface?

      Yes. Please refer to API document Access to Phone Service Records and Recordings .

      When using Cloud Contact Center's phone customer service, after a user calls in, does the contact center platform support direct follow-up calls?

      Yes, it does. Please refer to the phone service document Outbound Call Feature.

      Does Cloud Contact Center support viewing phone, text, image, and other historical records?

      Cloud Contact Center supports online playback and download of phone recordings, as well as interface pulling. Text and image records can be viewed online.

      Why is there no incoming call ringtone when Google Chrome is used?

      First, check whether there is an issue with the audio device and whether the volume is set to zero.
      Check browser settings. Enter chrome://settings/content/siteDetails?site=https%3A%2F%2Ftccc.qcloud.com in the browser's address bar. Set Camera, Mic, Notifications, Background Sync, and Sound to 'Allow'.
      
      If no exception is found after the above checks, the browser prevents webpages from automatically playing audio or video to avoid disturbing users, and limits the autoplay feature for audio or video. In this case, follow the steps below:
      1.1 Download chrome_policy.reg.zip and unzip it.
      Double-click the unzipped file and click Yes.
      
      Close and re-open the Google Chrome browser. In the address bar, enter chrome://media-engagement/.
      
      
      
      Check whether the value of Autoplay disable settings is Disabled, and whether the value of Autoplay Policy is no-user-gesture-required. If not, disable the antivirus software and double-click the file downloaded earlier.
      Re-open the browser, go to Cloud Contact Center, and check whether the incoming call ringtone is normal.

      FAQs About Billing

      How many agents can be added to a Cloud Contact Center account?

      There are no restrictions. If you need to add more, please go to the Tencent Cloud Console to purchase

      FAQs About Auditing

      What is the approval procedure timeline for corporate qualifications in Cloud Contact Center?

      We will complete the review within 1 working day. Audit Time: 9:00 to 23:00 from Monday to Sunday (postponed on legal holidays).

      FAQs About Login

      Why does registration to the IM backend fail?

      Please go to the Tencent Cloud console to confirm whether your Tencent Cloud account is in arrears.

      The number of agents online at the same time cannot exceed the number of valid agents purchased

      An agent account can only sign in from one location, and the maximum number of sign-ins is equal to the number of seats purchased. If you need to sign in with more accounts, please purchase them on the Tencent Cloud Console
      Contact Us

      Contact our sales team or business advisors to help your business.

      Contact Us
      Technical Support

      Open a ticket if you're looking for further assistance. Our Ticket is 7x24 avaliable.

      Submit a Ticket
      7x24 Phone Support
      Copyright © 2013-2024 Tencent Cloud. All Rights Reserved.
      Privacy PolicyLegalCookie Policy