- Product Introduction
- Purchase Guide
- Service Guide
- Service Category
- Service Scope
- Service Content
- Introduction of service content
- Self-Support-Standard Services
- Support Methods – Standard Services
- Response Time SLA – Standard Services
- Third-Party Software Support – Standard Services
- Infrastructure Event Management – Advanced Services
- Tencent Smart Advisor Health Check – Advanced Services
- Communication & Training – Advanced Services
- Service Report – Advanced Services
- Architecture Optimization – Expert Services
- High-Availability Optimization – Expert Services
- Stability Optimization – Expert Services
- Business Health Check – Expert Services
- Product Introduction
- Purchase Guide
- Service Guide
- Service Category
- Service Scope
- Service Content
- Introduction of service content
- Self-Support-Standard Services
- Support Methods – Standard Services
- Response Time SLA – Standard Services
- Third-Party Software Support – Standard Services
- Infrastructure Event Management – Advanced Services
- Tencent Smart Advisor Health Check – Advanced Services
- Communication & Training – Advanced Services
- Service Report – Advanced Services
- Architecture Optimization – Expert Services
- High-Availability Optimization – Expert Services
- Stability Optimization – Expert Services
- Business Health Check – Expert Services
Tencent Cloud's customer service experts utilize many years of experience in handling incidents to develop expert rules for monitoring the core metrics of user resources. The service team proactively notifies customers of alarm information and follows up to ensure closure, thereby accelerating the recovery process from critical events and preventing the escalation of faults.
Reduce business impact caused by incorrect customer usage practice:
Timely detect abnormal events related to customer usage practices and provide expert optimization recommendations to help customers promptly identify and address risks, which reduces the likelihood of severe business damage caused by incorrect usage practices.
Proactive service to enhance customer satisfaction:
The service team proactively showcases technical service capabilities and assists customers in identifying business anomalies, which reduces the number of critical incidents and minimizes the time required to handle such incidents, ultimately enhancing customer satisfaction.
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