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Cloud Contact Center

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Billing Components

The services of the Cloud Contact Center (TCCC) are divided into two categories according to the service type: package fees for monthly subscription and additional purchase fees beyond the package.

Free Trial

When you activate the TCCC application for the first time, you receive 3 Essential version agent licenses, which are valid for 14 days (calculated from the day the application takes effect) and automatically become invalid upon expiration.
If the number of agents you need to try for the first time exceeds 3, you need to pay for the excess part.

Package Fees For Monthly Subscription

The monthly subscription package of the Cloud Contact Center is the Essential Agent Package for product use: The package supports annual or monthly subscriptions.
You can choose software agent packages (Essential and Premium versions) for different applications (SDKAppID) according to business scenarios to unlock different features.

Software Agent Package

The software agent package is suitable for human agents to answer and make outbound calls through the web page and is used in scenarios such as telephone sales and customer service. The version comparison is as follows:
Export Table
Comparison Classification
Comparison Item
Standard
Premium
Price
Annual Subscription:
USD 1,440/year
Monthly Subscription:
USD 120/month
Annual Subscription:
USD 2,520/year
Monthly Subscription:
USD 210/month
Number of Agents Licenses
(Calculate the number of agents to be purchased based on the number of accounts required.)
3
3
Voice Function
Inbound/Outbound Calls
✓
✓
Agent Device
Answer/Outbound Calls Through Web
(Supports integration of Web JSSDK.)
✓
✓
Answer/Outbound Calls Through SIP Phone
(SIP Phone registration)
✓
✓
Voice: customer experience and telesales
Softphone
Hold/Retrieve Call
✓
✓
Mute/Unmute
✓
✓
Call Transfer
(To the designated skill group/agent)
✓
✓
Consultation Transfer
(To the designated skill group/agent)
-
✓
Transfer to External Line (Call Conference)
-
✓
Transfer to Internal Extension
-
✓
Receive Number During Call
-
✓
Self Service
-
✓
Call Monitoring
-
✓
Number Protection
Number Masking
✓
✓
Mapping ID Protection
-
✓
Inbound IVR
Prompt
✓
✓
Branches
✓
Dynamic branches
Agent Transfer
✓
Enable skill group overflow, designated agent priority, queue priority, and failure node for the transfer to manual customer service.
Satisfaction Evaluation
✓
Store key information to variables and store evaluation information to variables.
Business hour
✓
✓
Transfer to Internal Line
-
✓
Transfer to External Line
-
✓
Collect User Input (DTMF)
-
✓
Voicemail
-
✓
Voice Recognition Navigation
-
✓
Calling the API
-
✓
Conditionals
-
✓
IVR Version Management
-
✓
Inbound Routing Allocation
Allocate by Agent Idle Time
✓
✓
Allocate by the Number of Calls Accessed by Agent
✓
✓
Allocate by the Agent Priority of the Skill Group
✓
✓
Last Agent Accessing the Call Is Given Priority
✓
✓
Outbound Call Related
One-Touch Double Call
✓
✓
Voice Interactive Outbound Call
-
✓(Supports 3 concurrency)
Outbound Call Memory (Prioritizes the last outbound call agent)
✓
✓
Match by the Same Location
-
✓
Outbound IVR
-
✓
Service Records and Recordings
Call Data Recorder
(Online view/export/API pull/subscribing the push)
✓
✓
Call Recording (Online playback/download/API pull/subscript the push)
✓
✓
SIP Phone Management
SIP Phone Registration
✓
✓
Extension Number Transfer
✓
✓
Bind SIP Phone to Agent
-
✓
Cloud PBX: hybrid work
Internal Call
Internal Call
✓
✓

Add On License

If the usage exceeds the license number in the annual or monthly package, you need to purchase an additional license. Additional purchase items are divided into additional agent purchases and additional purchases of SIP telephone licenses. The corresponding description is as follows:
Export Table
Additional Purchase Categories
Additional Billing Items
Prices
Description
Additional Agent License
Standard - Additional Agent Purchase
Annual Subscription:
USD 480/year
Monthly Subscription:
USD 40/month
To purchase an additional Essential version, you must first purchase the software agent package for the Essential version. To purchase an additional Premium version, you must first purchase the agent package for Premium version software.
The expiration date of the additional purchase item is the same as that of the purchased package.
Premium - Additional Agent Purchase
Annual Subscription:
USD 840/year
Monthly Subscription:
USD 70/month
Additional SIP Phone License
Standard - Additional SIP Phone Purchase
Annual Subscription:
USD 180/year
Monthly Subscription:
USD 15/month
Premium - Additional SIP Phone Purchase
Annual Subscription:
USD 252/year
Monthly Subscription:
USD 21/month






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