$0 14-Day Trial with website acceleration and advanced security protection capabilities.
Preferred Solutions for Log and Search Scenarios. Annual Payment Starting at 50% Off!
All users can try out a multitude of products and services for free
Empower startups to migrate to the cloud with full force all the resources of Tencent Cloud
Provides layer-4/7 security protection and acceleration services to the global market based on Tencent's global edge nodes.
A communication service supporting one-to-one chat, group chat, chat room, system notification, and other messaging capabilities
A ready-to-use cloud-based Elasticsearch service
A one-stop video solution for all your cloud media applications
A solution for on-cloud recording, content production, and video distribution
Offers a one-stop online education solution
Covers various low-latency live video streaming use cases such as anchor competition and interactive live streaming
Provides a one-stop "real-time audio interaction" solution
Helping partners leverage Tencent Cloud''s platform and solutions to maximize their business success.
Build, market, and sell your offerings with Tencent Cloud's Partner Network.
Work with Tencent Cloud Media Services partners and create future ecosystem of Immersive Convergence.
Choose from a global community of professional Tencent Cloud partners to serve your business.
Explain the partner network in detail, including partner categories and benefits, to explore more about Tencent Cloud partners.
Interested in becoming a Tencent Cloud International partners? Feel free to contact us.
International Partner Academy is the Partner-dedicated section of Tencent Cloud International, which provides Partners with training, tools and content. With rich resource of Tencent Cloud International, Partners can learn and download Partner-focused technical content and training to grow their business on Tencent Cloud.
Provide partners with training courses on Tencent Cloud products, technologies, and resources as well as professional exam guidance and certification to support partners' business and technical needs.
Learn more about partners benefits.
An open, innovative, and win-win plan to empower your and your customers' cloud services.
Stay well equipped with our latest updates and cutting-edge technologies to explore endless possibilities.
Tencent Cloud hosts an ongoing series of online and in-person events to help you get the most out of our products and services.
Read news stories and announcements to learn more about the unique strengths of Tencent Cloud.
Discover Tencent Cloud's remarkable updates and milestones, showcasing our commitment to driving digital transformation.
Learn what Gartner, IDC and other top industry analyst firms are saying about Tencent Cloud.
Check out the latest Tencent Cloud whitepapers and e-books for in-depth technology trends, research and industry insights.
Utilize a full range of products and solutions designed for different industries to create systems and adjust scales as needed.
对比分类 | 对比项 | 标准版 | 高级版 |
价格 | | 按年订阅: 1440美元/年 按月订阅: 120美元/月 | 按年订阅: 2520美元/年 按月订阅: 210美元/月 |
座席许可数量 (按需要使用的账号数计算需采购的座席数量) | | 3个 | 3个 |
语音功能 | 电话呼入/呼出 | ✓ | ✓ |
座席适用平台/端 | Web 接听/呼出 (支持集成 Web JSSDK) | ✓ | ✓ |
| SIP 话机接听/呼出 (SIP 话机注册) | ✓ | ✓ |
电话客服与销售 | 软电话 | | |
| 通话保持/取回 | ✓ | ✓ |
| 静音/解除静音 | ✓ | ✓ |
| 直接转接 (至指定技能组/座席) | ✓ | ✓ |
| 咨询转接 (至指定技能组/座席) | - | ✓ |
| 转外线(三方通话) | - | ✓ |
| 转内线分机 | - | ✓ |
| 通话中收号 | - | ✓ |
| 自助服务 | - | ✓ |
| 通话监听 | - | ✓ |
| 号码保护 | - | |
| 掩码保护 | ✓ | ✓ |
| 映射 ID 保护 | - | ✓ |
| 呼入 IVR | | |
| 放音 | ✓ | ✓ |
| 分支 | ✓ | 动态分支 |
| 转人工 | ✓ | 技能组溢出、指定座席优先、队列优先级、开启转人工失败节点 |
| 满意度评价 | ✓ | 存储按键信息到变量、存储评价信息到变量 |
| 工作时间判断 | ✓ | ✓ |
| 转内线 | - | ✓ |
| 转外线 | - | ✓ |
| 收号 | - | ✓ |
| 语音信箱 | - | ✓ |
| 语音识别导航 | - | ✓ |
| 接口调用 | - | ✓ |
| 条件判断 | - | ✓ |
| IVR 版本管理 | - | ✓ |
| 呼入路由分配 | | |
| 按客服空闲时长分配 | ✓ | ✓ |
| 按客服接入电话数量分配 | ✓ | ✓ |
| 按技能组客服优先级分配 | ✓ | ✓ |
| 上次接入人优先 | ✓ | ✓ |
| 呼出相关 | | |
| 一键双呼 | ✓ | ✓ |
| 语音交互呼出 | - | ✓(支持3并发) |
| 外呼记忆(优先上次外呼座席) | ✓ | ✓ |
| 按相同归属地匹配 | - | ✓ |
| 呼出 IVR | - | ✓ |
| 服务记录与录音 | | |
| 通话数据 CDR (在线查看或导出/API 拉取/订阅推送) | ✓ | ✓ |
| 通话录音(在线播放或下载/API 拉取/订阅推送) | ✓ | ✓ |
| SIP 话机注册 | | |
| SIP 话机注册 | ✓ | ✓ |
| 分机号互转 | ✓ | ✓ |
| SIP 话机绑定座席 | - | ✓ |
办公协作 | 内部通话 | | |
| 内部通话 | ✓ | ✓ |
增购类目 | 增购计费项 | 价格 | 说明 |
座席增购 | 标准版-座席增购 | 按年订阅: 480 美元/个/年 按月订阅: 40 美元/个/月 | 标准版增购需先购买标准版软件座席套餐,高级版增购需先购买高级版软件座席套餐。 增购项目到期日与已购套餐到期日一致。 |
| 高级版-座席增购 | 按年订阅: 840 美元/个/年 按月订阅: 70 美元/个/月 | |
SIP话机增购 | 标准版- SIP 话机增购 | 按年订阅: 180 美元/个/年 按月订阅: 15 美元/个/月 | |
| 高级版- SIP 话机增购 | 按年订阅: 252 美元/个/年 按月订阅: 21 美元/个/月 | |
Contact our sales team or business advisors to help your business.
Open a ticket if you're looking for further assistance. Our Ticket is 7x24 avaliable.