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    Content Moderation Service Level Agreement

    最后更新时间：2024-11-01 14:15:00
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      To use the Anti-Cheat Expert (the “ACE”) Content Moderation Service (the “Service(s)”), you shall read and comply with this ACE Content Moderation Service Level Agreement (the “Agreement” or the “SLA”) and the Tencent Cloud Service Agreement. This Agreement contains the service guarantee indicator, compensation plan, and other relevant contents. Please be sure to read and fully understand the terms and conditions of this Agreement. Limitations, disclaimers, and other terms involving your material rights and interests may prompt your attention in bold, underlined, etc.
      Please do not purchase or use the Services unless you have thoroughly read, fully understood, and accepted all the terms of this Agreement. By clicking “Agree” or “Next”, or purchasing or using the Services, or accepting this Agreement in any other explicit or implicit manner, you are deemed to have read and agreed to be bound by this Agreement. This Agreement shall have legal effect between you and Tencent Cloud and shall become a legally binding document for both parties.

      1. Service Guarantee Indicator

      1.1 Service Availability

      The ACE Content Moderation Services promise 99.9% Service Availability.
      (1) “Service Availability” = service availability time within the Content Moderation Service term / total service time within the Content Moderation Service term × 100% (Unless otherwise specified, the default statistical period is one year)
      (2) “Failed Request”: A normal request that does not reach the Content Moderation server due to a Content Moderation system failure.
      (3) “Valid Total Requests”: All requests received by the ACE Content Moderation server are considered Valid Total Requests.
      (4) “Error Rate Per 5 Minutes” is Calculated in the following method in units of 5 minutes:
      Error Rate Per 5 Minutes = (Failed Requests per 5 minutes)/(Valid Total Requests per 5 minutes) × 100%

      2. Compensation Plan

      2.1 Scope of Application

      Compensation plan is applicable to the situation where the user's Content Moderation Service cannot be used normally or is completely inaccessible due to ACE failure, and the user requires ACE to compensate for the accident or failure.

      2.2 Principles of Compensation Standard

      If the Error Rate Per 5 Minutes of the Content Moderation Service is exceeding 0.1%, it will be recorded as a “Service Unavailability Event”. For the number of Failed Requests caused by each Service Unavailability Event, after the Services expire, ACE will compensate with 10 times the number of Failed Requests of free detections.
      Note：
      The following situations are not included in the scope of compensation:
      Service unavailability during routine system maintenance hours;
      Service unavailability due to customer reasons, third-party reasons or force majeure.

      3. Miscellaneous

      3.1 The parties acknowledge and hereby agree that under no circumstances shall Tencent Cloud’s compensation liability for breach of contract in aggregate exceed the corresponding service fees you have paid for the defaulted Services if you suffer damages due to Tencent Cloud’s breach of contract during your use of the Services. If the Service Term of your use of the Services exceeds 12 months, the maximum compensation liability of Tencent Cloud shall not exceed the total amount of fees you have paid to Tencent Cloud for the Service in the 12 months before the damage occurred (for the avoidance of ambiguity, the fees here refer to the cash you have actually paid for the use of the service, excluding vouchers, prepaid but not actually consumed fees, etc.).
      3.2 Tencent Cloud reserves the right to modify this Agreement when appropriate or necessary according to any changes. You can refer to the relevant contents in the latest version on the website of Tencent Cloud. If you do not agree with Tencent Cloud’s modification to this Agreement, you have the right to stop using the Services. If you continue to use the Services, you shall be deemed to have accepted the modified Agreement.
      3.3 This Agreement, as an ancillary agreement of Tencent Cloud Service Agreement, shall have the same legal effect as Tencent Cloud Service Agreement. You shall comply with the provisions in Tencent Cloud Service Agreement for matters not specified in this Agreement. In the event of a conflict or inconsistency between the terms of this Agreement and Tencent Cloud Service Agreement, this Agreement shall prevail, but only to the extent of such conflict or inconsistency. (End)
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