Stage | Processing Mechanism |
7 days to 1 day before expiration | Auto-renewal not enabled: Tencent Cloud will notify you that your subscription is about to expire via email, SMS, and Message Center every other day. One day before expiration, you will also receive an audio call about the pending expiration. The actual notification methods depend on your message subscription configuration in Message Center. Auto-renewal enabled: No notifications will be sent if there is sufficient balance in your account. If your account balance is insufficient to cover the renewal fee, Tencent Cloud will notify you via email, SMS, and Message Center every other day. One day before expiration, you will also receive an audio call about the pending expiration. The actual notification methods depend on your message subscription configuration in Message Center. |
Day of expiration - service suspension | Auto-renewal not enabled: If you fail to renew your subscription after it expires, Tencent Cloud will suspend the service for your account (you will no longer have access to the resources, but the data will be retained). Before suspension, Tencent Cloud will notify you that your subscription has expired and prompt you to renew it in order to continue using the service via email, SMS, and Message Center every other day. On the day of expiration/service suspension, you will also be notified via an audio call. The actual notification methods depend on your message subscription configuration in Message Center. Auto-renewal enabled: If your account has sufficient balance, your subscription will be renewed automatically, and you will be notified of the successful renewal. If your account balance is insufficient to cover the renewal fee, Tencent Cloud will notify you that renewal has failed and prompt you to top up via email, SMS, and Message Center every other day until service suspension or successful renewal (an auto-renewal attempt will be made every day). On the day of expiration/service suspension, you will also be notified via an audio call. The actual notification methods depend on your message subscription configuration in Message Center. |
Service suspension | If you fail to renew your subscription, Tencent Cloud will suspend the service for your account between the 1st and 7th day after expiration (the exact time varies by service). You can recover your resources from Recycle Bin or contact us to renew your subscription so that you can retrieve the resources and resume the service. After service suspension and before resource release, Tencent Cloud will send you a notification every other day (max 3 notifications in total) via email, SMS, and Message Center. The actual notification methods depend on your message subscription configuration in Message Center. |
Resource release | After service suspension, if you still fail to renew your subscription, Tencent Cloud will release the resources and delete the data (which cannot be recovered). On the day of release, you will be notified via email, SMS, and Message Center. The actual notification methods depend on your message subscription configuration in Message Center. |
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