tencent cloud

Feedback

Overdue Payment ‍Policies

Last updated: 2024-10-24 14:38:21
Note:
For customers of Tencent Cloud partners, please refer to the overdue payment policies in your contract with the Tencent Cloud partner.
Tencent Cloud offers a grace period of 2 hours when the VPC endpoint expires. See below for details:
Billable item
Overdue period < 2 hours
2 hours ≤ Overdue period < 2 hours + 24 hours
Overdue period ≥ 2 hours + 24 hours
VPC endpoint
Service and billing continue
Service suspended, and billing stopped
VPC endpoint released
Endpoint traffic
Endpoint instance released, and billing stopped
Details policies:
When your account balance becomes 0, the VPC endpoint is still available for 2 hours, and the billing continues.
If the overdue payment is not cleared within 2 hours, the endpoint instance is automatically suspended, and the billing is stopped.
After the VPC endpoint is suspended, it remains in the status for 24 hours, during which you can make the overdue payment to recover it.
After the 24-hour period mentioned above, the VPC endpoint is released immediately and cannot be recovered.
Upon releasing of the VPC endpoint, the Tencent Cloud account creator and all the collaborators are notified via emails and SMS messages.

Contact Us

Contact our sales team or business advisors to help your business.

Technical Support

Open a ticket if you're looking for further assistance. Our Ticket is 7x24 avaliable.

7x24 Phone Support