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Arrears Reminder
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Last updated: 2024-01-22 21:58:08
Arrears Reminder
Last updated: 2024-01-22 21:58:08
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Note:
If you are a customer of a Tencent Cloud partner, the rules regarding resources when there are overdue payments are subject to the agreement between you and the partner.

Overdue payment alerts for pay-as-you-go resources

Alert for insufficient balance

We will estimate the number of days it takes your account balance to become negative based on the usage in the last 24 hours and current balance. If it is less than 5 days, we will send a reminder to your Tencent Cloud root account and all the sub-accounts via email, SMS, and phone call.

Overdue payment alert

For pay-as-you-go resources, fees are deducted on the hour. When your account balance is below zero, we will notify your Tencent Cloud root account and all the sub-accounts via email, SMS, and Message Center.

Processing for overdue payments

1. The Cloud File Storage (CFS) file system can be used normally within 24 hours after your account has overdue payment (as shown in the orange segment in the figure above), but there will be an alert informing you of upcoming service suspension in the console.
2. If your account is not topped up to a positive value between 24 hours and 168 hours (as shown in the red segment in the figure above) after your account has overdue payment, CFS will suspend the service, the file system will not be available for reads/writes but will still be billed, and only the top-up operation can be performed in the console. After your account balance becomes positive, the service will be automatically resumed and available for reads/writes.
3. If your account balance remains negative for 7 days (as shown in the black segment in the figure above), the pay-as-you-go CFS file system will be repossessed. At this point, all data will be cleared and cannot be recovered.
4. Your Tencent Cloud root account and all the sub-accounts will be notified of the CFS repossession via email, SMS, and Message Center.
Note:
After you stop using pay-as-you-go resources, terminate them as soon as possible to avoid fee deduction.
After a resource is terminated or repossessed, its data will be cleared and cannot be recovered.
Since your actual resource consumption is constantly changing, some slight discrepancies may exist for your stated balance.

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