tencent cloud

All product documents
Media Processing Service
DocumentationMedia Processing Service
Error Codes
Last updated: 2022-06-06 15:10:18
Error Codes
Last updated: 2022-06-06 15:10:18

Media processing

Error Code
Description
InvalidInput
Invalid input parameter. Please check.
InvalidInput.InvalidTimeOffset
Invalid input parameter: the specified time point is invalid.
InvalidInput.DefinitionNotExist
Invalid input parameter: the specified template ID doesn't exist.
SourceFileError
Invalid source file (for example, video data is corrupted). Please check whether the source file is normal.
SourceFileError.NoVideoMedia
Invalid source file: there is no video image.
SourceFileError.NoVideoResolutio
Invalid source file: the resolution of the source file cannot be obtained.
InternalError
Internal service error. Please try again.
Was this page helpful?
You can also Contact Sales or Submit a Ticket for help.
Yes
No

Feedback

Contact Us

Contact our sales team or business advisors to help your business.

Technical Support

Open a ticket if you're looking for further assistance. Our Ticket is 7x24 available.

7x24 Phone Support
Hong Kong, China
+852 800 906 020 (Toll Free)
United States
+1 844 606 0804 (Toll Free)
United Kingdom
+44 808 196 4551 (Toll Free)
Canada
+1 888 605 7930 (Toll Free)
Australia
+61 1300 986 386 (Toll Free)
EdgeOne hotline
+852 300 80699
More local hotlines coming soon