- Product Introduction
- Overview
- Product Specifications
- Service Catalog
- Service Scope
- Service Content
- Standard Service - Self-Service Channels
- Standard Service - Support Channels
- Standard Service - Response Time
- Standard Service - Third-Party Software Support
- Advanced Service - Infrastructure Event Management
- Advanced Service - Intelligent Inspection of Tencent Smart Advisor
- Advanced Service - Service Reports
- Advanced Service - Communication and Training
- Expert Service - Architectural Optimization
- Purchase Guide
- Product Introduction
- Overview
- Product Specifications
- Service Catalog
- Service Scope
- Service Content
- Standard Service - Self-Service Channels
- Standard Service - Support Channels
- Standard Service - Response Time
- Standard Service - Third-Party Software Support
- Advanced Service - Infrastructure Event Management
- Advanced Service - Intelligent Inspection of Tencent Smart Advisor
- Advanced Service - Service Reports
- Advanced Service - Communication and Training
- Expert Service - Architectural Optimization
- Purchase Guide
The Partner Support Plan has three editions: Standard, Commercial, and Enterprise. For more details, see Service Catalog.
When selecting products from the Partner Support Plan, you may consider factors such as your own cloud technology reserves, enterprise scale, and the circumstances of your clients to choose the product that best suits your needs.
Support Level | Product Feature | Scenario |
Standard | Limited ticket consultation services are provided. | Small-scale partners |
Commercial | Limited ticket consultation services are provided.Certain advanced services are provided. | Medium-sized partners |
Enterprise | Exclusive services and technical management, with round-the-clock expert team support are provided.Comprehensive advanced and expert services are provided to empower your cloud-based business and your clients. | Partners of medium to large scale or those requiring more technical support from the platform |
Yes
No
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