- Product Introduction
- Overview
- Product Specifications
- Service Catalog
- Service Scope
- Service Content
- Standard Service - Self-Service Channels
- Standard Service - Support Channels
- Standard Service - Response Time
- Standard Service - Third-Party Software Support
- Advanced Service - Infrastructure Event Management
- Advanced Service - Intelligent Inspection of Tencent Smart Advisor
- Advanced Service - Service Reports
- Advanced Service - Communication and Training
- Expert Service - Architectural Optimization
- Purchase Guide
- Product Introduction
- Overview
- Product Specifications
- Service Catalog
- Service Scope
- Service Content
- Standard Service - Self-Service Channels
- Standard Service - Support Channels
- Standard Service - Response Time
- Standard Service - Third-Party Software Support
- Advanced Service - Infrastructure Event Management
- Advanced Service - Intelligent Inspection of Tencent Smart Advisor
- Advanced Service - Service Reports
- Advanced Service - Communication and Training
- Expert Service - Architectural Optimization
- Purchase Guide
Support | Service Description | Service Time |
Ticket | Log in to the Tencent Cloud Console, select Ticket from the top right corner of the page to enter the Ticket Management console. | 7 × 24 |
Hotline | Hong Kong (China) +852 800 906 020 (Toll-free) United States +1 844 606 0804 (Toll-free) Canada +1 888 605 7930 (Toll-free) United Kingdom +44 808 196 4551 (Toll-free) Australia +61 1300 986 386 (Toll-free) EdgeOne Hotline +852 300 80699 | 7 × 24 |
IM group (exclusive to Enterprise Partner Support Plan customers) | IM group, providing real-time and efficient communication After the Enterprise Partner Support Plan is purchased, Tencent Cloud will set up an exclusive IM group for the customer, providing real-time and rapid responses to issues such as troubleshooting and technical consultations. The IM group supports the following types: Slack and WeCom | 7 × 24 |
Note:
The IM group is the primary service support channel for customers who purchased the Enterprise Partner Support Plan. Customers can directly contact Tencent Cloud's customer services through the IM group for consultation and issue report.
Yes
No
Was this page helpful?