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Partner Support Plan
DocumentationPartner Support PlanProduct IntroductionService ContentStandard Service - Support Channels
Standard Service - Support Channels
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Last updated: 2024-01-09 15:06:58
Standard Service - Support Channels
Last updated: 2024-01-09 15:06:58
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Support
Service Description
Service Time
Ticket
Log in to the Tencent Cloud Console, select Ticket from the top right corner of the page to enter the Ticket Management console.
7 × 24
Hotline
Hong Kong (China)
+852 800 906 020 (Toll-free)
United States
+1 844 606 0804 (Toll-free)
Canada
+1 888 605 7930 (Toll-free)
United Kingdom
+44 808 196 4551 (Toll-free)
Australia
+61 1300 986 386 (Toll-free)
EdgeOne Hotline
+852 300 80699
7 × 24
IM group (exclusive to Enterprise Partner Support Plan customers)
IM group, providing real-time and efficient communication
After the Enterprise Partner Support Plan is purchased, Tencent Cloud will set up an exclusive IM group for the customer, providing real-time and rapid responses to issues such as troubleshooting and technical consultations.
The IM group supports the following types: Slack and WeCom
7 × 24
Note:
The IM group is the primary service support channel for customers who purchased the Enterprise Partner Support Plan. Customers can directly contact Tencent Cloud's customer services through the IM group for consultation and issue report.

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7x24 Phone Support
Hong Kong, China
+852 800 906 020 (Toll Free)
United States
+1 844 606 0804 (Toll Free)
United Kingdom
+44 808 196 4551 (Toll Free)
Canada
+1 888 605 7930 (Toll Free)
Australia
+61 1300 986 386 (Toll Free)
EdgeOne hotline
+852 300 80699
More local hotlines coming soon