- Product Introduction
- Overview
- Product Specifications
- Service Catalog
- Service Scope
- Service Content
- Standard Service - Self-Service Channels
- Standard Service - Support Channels
- Standard Service - Response Time
- Standard Service - Third-Party Software Support
- Advanced Service - Infrastructure Event Management
- Advanced Service - Intelligent Inspection of Tencent Smart Advisor
- Advanced Service - Service Reports
- Advanced Service - Communication and Training
- Expert Service - Architectural Optimization
- Purchase Guide
- Product Introduction
- Overview
- Product Specifications
- Service Catalog
- Service Scope
- Service Content
- Standard Service - Self-Service Channels
- Standard Service - Support Channels
- Standard Service - Response Time
- Standard Service - Third-Party Software Support
- Advanced Service - Infrastructure Event Management
- Advanced Service - Intelligent Inspection of Tencent Smart Advisor
- Advanced Service - Service Reports
- Advanced Service - Communication and Training
- Expert Service - Architectural Optimization
- Purchase Guide
Standard Service - Third-Party Software Support
Last updated: 2024-01-09 15:07:06
Tencent Cloud's third-party software support service aims to share its experience in using third-party software with clients. By offering advices, we aim to assist clients in resolving issues encountered during business deployment and operation processes. Our service assurance team provides advices concerning third-party software to system administrators or other relevant IT professionals. However, Tencent Cloud is not responsible for the implementation of such advice. If you encounter issues related to third-party applications during business deployment and operation, we will make every effort to provide troubleshooting advice.
The following table lists the scope of the third-party software support service:
Category | Third-Party Software Name | System and Software Version Range | Support Scope: Example |
Remote access and file copy tools | SSH | Native SSH on various Linux distribution versions' images provided by Tencent Cloud | Troubleshooting assistance for SSH service startup failures Troubleshooting assistance for SSH service connection startup failures |
| MSTSC | Native MSTSC on various Windows versions' images provided by Tencent Cloud | Troubleshooting assistance for issues of start failures of the server-side Remote Desktop Service (RDS) Troubleshooting assistance for service-side issues of login issues after RDS service startup |
| SCP&Rsync | Native SCP&Rsync on various Linux distribution versions' images provided by Tencent Cloud | Troubleshooting assistance for SCP&Rsync connection failures and reported errors |
| SFTP | Native SFTP on various Linux distribution versions' images provided by Tencent Cloud | Assistance in configuring SFTP for system account login Troubleshooting assistance for service-side SFTP connection failures |
| FTP | - Native yum-installed vsftpd software with the version of 3.0 or higher installed on the native yum on various Linux distribution versions' images provided by Tencent Cloud- FileZilla Server with the version of 0.9.60.2 or higher installed on various Windows versions provided by Tencent Cloud | Troubleshooting assistance for FTP server installation and startup failures Troubleshooting assistance for service-side FTP connection failures |
Security policy tools | Linux iptables&firewalld | Various Linux distribution versions' images provided by Tencent Cloud | Assistance with basic syntax allowing rules for Iptables and firewalld |
| Windows firewall | Various Windows versions' images provided by Tencent Cloud | Assistance with adding basic inbound and outbound rules |
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