tencent cloud

All product documents
Partner Support Plan
DocumentationPartner Support PlanProduct IntroductionService ContentStandard Service - Third-Party Software Support
Standard Service - Third-Party Software Support
Download PDF
Last updated: 2024-01-09 15:07:06
Standard Service - Third-Party Software Support
Last updated: 2024-01-09 15:07:06
Download PDF
Tencent Cloud's third-party software support service aims to share its experience in using third-party software with clients. By offering advices, we aim to assist clients in resolving issues encountered during business deployment and operation processes. Our service assurance team provides advices concerning third-party software to system administrators or other relevant IT professionals. However, Tencent Cloud is not responsible for the implementation of such advice. If you encounter issues related to third-party applications during business deployment and operation, we will make every effort to provide troubleshooting advice.
The following table lists the scope of the third-party software support service:
Category
Third-Party Software Name
System and Software Version Range
Support Scope: Example
Remote access and file copy tools
SSH
Native SSH on various Linux distribution versions' images provided by Tencent Cloud
Troubleshooting assistance for SSH service startup failures
Troubleshooting assistance for SSH service connection startup failures
MSTSC
Native MSTSC on various Windows versions' images provided by Tencent Cloud
Troubleshooting assistance for issues of start failures of the server-side Remote Desktop Service (RDS)
Troubleshooting assistance for service-side issues of login issues after RDS service startup
SCP&Rsync
Native SCP&Rsync on various Linux distribution versions' images provided by Tencent Cloud
Troubleshooting assistance for SCP&Rsync connection failures and reported errors
SFTP
Native SFTP on various Linux distribution versions' images provided by Tencent Cloud
Assistance in configuring SFTP for system account login
Troubleshooting assistance for service-side SFTP connection failures
FTP
- Native yum-installed vsftpd software with the version of 3.0 or higher installed on the native yum on various Linux distribution versions' images provided by Tencent Cloud- FileZilla Server with the version of 0.9.60.2 or higher installed on various Windows versions provided by Tencent Cloud
Troubleshooting assistance for FTP server installation and startup failures
Troubleshooting assistance for service-side FTP connection failures
Security policy tools
Linux iptables&firewalld
Various Linux distribution versions' images provided by Tencent Cloud
Assistance with basic syntax allowing rules for Iptables and firewalld
Windows firewall
Various Windows versions' images provided by Tencent Cloud
Assistance with adding basic inbound and outbound rules

Was this page helpful?
You can also Contact Sales or Submit a Ticket for help.
Yes
No

Feedback

Contact Us

Contact our sales team or business advisors to help your business.

Contact Us
Technical Support

Open a ticket if you're looking for further assistance. Our Ticket is 7x24 available.

Submit a Ticket
7x24 Phone Support
Hong Kong, China
+852 800 906 020 (Toll Free)
United States
+1 844 606 0804 (Toll Free)
United Kingdom
+44 808 196 4551 (Toll Free)
Canada
+1 888 605 7930 (Toll Free)
Australia
+61 1300 986 386 (Toll Free)
EdgeOne hotline
+852 300 80699
More local hotlines coming soon