tencent cloud

All product documents
Tencent HealthCare Omics Platform
Payment Overdue
Last updated: 2024-10-22 15:26:45
Payment Overdue
Last updated: 2024-10-22 15:26:45

Payment Overdue in the Managed Environment

Once payment overdue occurs, the omics managed environment will immediately stop services, and the memory data, omics cache data, and omics Cloud Block Storage data will not be restored after the service is stopped. At the same time, the workload of the omics container cluster will be released instantly.
Before payment overdue occurs and services are stopped, the root account and all sub-accounts of the Tencent Cloud account will be notified via Short Message Service and the message center.
After completing the top-up, you need to create an environment again on the environment management page. For specific operations, see Environment Management.
Note:
Terminate pay-as-you-go instance resources promptly when you no longer use them to avoid further fees.
After termination/possession, the data will be cleared and cannot be recovered.

Payment Overdue in Standard Environment

Once payment overdue occurs, the omics standard environment will immediately stop services, and the memory data will not be restored after the service is stopped. At the same time, the workload of the omics container cluster will be released instantly.
Before payment overdue occurs and services are stopped, the root account and all sub-accounts of the Tencent Cloud account will be notified via Short Message Service and the message center.
When other products related to the standard environment are in payment overdue status, the resources will be released immediately when the service is shut down, causing the environment to be unavailable.
After completing the top-up, you need to create an environment again on the environment management page. For specific operations, see Environment Management.
Note:
Terminate pay-as-you-go instance resources promptly when you no longer use them to avoid further fees.
After termination/possession, the data will be cleared and cannot be recovered.

Payment Overdue for Other Related Products in the Standard Environment

When you use the standard environment of the omics platform, if the following related products are in payment overdue status, the omics environment may become unavailable. For the payment overdue, see the corresponding product documentation.
Product
Payment Overdue
Cloud Virtual Machine (CVM)
CloudDB for TDSQL-C for MySQL
CFS CFS
Cloud Object Storage (COS)
TCR TCR
Cloud Load Balancer

Was this page helpful?
You can also Contact Sales or Submit a Ticket for help.
Yes
No

Feedback

Contact Us

Contact our sales team or business advisors to help your business.

Technical Support

Open a ticket if you're looking for further assistance. Our Ticket is 7x24 available.

7x24 Phone Support
Hong Kong, China
+852 800 906 020 (Toll Free)
United States
+1 844 606 0804 (Toll Free)
United Kingdom
+44 808 196 4551 (Toll Free)
Canada
+1 888 605 7930 (Toll Free)
Australia
+61 1300 986 386 (Toll Free)
EdgeOne hotline
+852 300 80699
More local hotlines coming soon