Tencent Cloud AI Digital Human
- Product Overview
- Digital Human Platform Operation Guide
- Avatar Production and Asset Management
- Digital Human Conversation Interaction Application and Management
- Introduction of Avatar
- Basic Image Library
- Guide on Avatar and Voice Clone
- Server API Integration
- Avatar Image Customization and Voice Clone API Documentation
- Avatar Customization
- Voice Clone (Basic Edition)
- Voice Clone (Ultra Edition)
- Video Generation Service API Documentation
- Interactive Digital Human Service API Documentation
- Live Session Management
- Instruction-driven
- Other APIs
- Personal Asset Management API Documentation
- Client SDK Integration
- H5 SDK Integration
- Client Rendering API Integration
- Related Agreement
Privacy Policy
Last updated: 2025-04-08 14:10:05
1. Introduction
This Module applies if you use Digital Human ("Feature"). This Module is incorporated into the privacy policy located at ("Privacy Policy"). Terms used but not defined in this Module shall have the meaning given to them in the Privacy Policy. In the event of any conflict between the Privacy Policy and this Module, this Module shall apply to the extent of the inconsistency.
2. Controllership
The controller of the personal information described in this Module is as specified in the Privacy Policy.
3. Availability
This Feature is available to users globally but primarily intended for enterprise customers located in UK, Germany, United Arab Emirates, Saudi Arabia, Thailand, Singapore, Korea, Hong Kong.
4. How We Use Personal Information
We will use the information in the following ways and in accordance with the following legal bases:
Personal Information | Use | Legal Basis |
Log data: service name, log level, time, trace ID, server IP address, code location, interface, request parameters, and response parameters. | We use this information for troubleshooting and to ensure that bugs are detected and remediated. | It is in our legitimate interests to use this information to improve the Feature and provide support in connection with the Feature supplied to you. |
We use this information to enable you to use the Q&A tool within the Feature | We use this information as it is necessary for the performance of contract to provide the Feature to you. | - |
Customer avatar data (generated by us based on the information uploaded by customer): image category, image name, avatar, preview image, clothing preview image, posture preview image, optional resolution, usage scenario, applicable access method, audio, action/movement. | We use this information to provide the Feature to you, including to display images of AI Digital Humans. Please note that this data is integrated with our Cloud Object Storage (COS) feature. | We use this information as it is necessary for the performance of contract to provide the Feature to you. To the extent the information contains your sensitive personal information, we use this information with your consent. |
Image data (uploaded by customer and which we generate): Tencent Cloud user ID, username, template name, template creation time, selected AI Digital Human image and/or videos for the template. | We use this information to provide the Feature to you, including to generate the AI Digital Human using the image templates that the customer uploads. | We use this information as it is necessary for the performance of contract to provide the Feature to you. To the extent the information contains your sensitive personal information, we use this information with your consent. |
Session data: Tencent Cloud user ID, username, project name, project creation time, project description, AI Digital Human type, scenario access method selection, preset Q&A response and configuration (including input written and audio script and the Q&A response) with the Digital Human, image uploaded by customer and image setting information.*This information is processed momentarily and is not stored on our servers. We only process this information if the customer switches on the Q&A tool within the Feature. | We use this information to provide the Feature to you, including to display and operate the customer-configured projects and to enable you to use the Q&A tool within the Feature.Please note that this data is integrated with our Cloud Object Storage (COS) feature. | We use this information as it is necessary for the performance of contract to provide the Feature to you. To the extent the information contains your sensitive personal information, we use this information with your consent. |
Audio and video data (provided by you): Tencent cloud user ID, username, audio and video uploaded by you, audio and video duration, project name, project creation time and image setting information, including (e.g. image category, name, avatar, preview image, expression, etc.). | We use this information to provide the Feature to you, including to display and operate customer-created broadcast audio and video projects.Please note that this data is integrated with our Cloud Object Storage (COS) feature. | We use this information as it is necessary for the performance of contract to provide the Feature to you. To the extent the information contains your sensitive personal information, we use this information with your consent. |
Operational data: Tencent Cloud user ID, username, interaction data for each AI Digital Human image (e.g the number of interactions, cumulative service time, average service time per stream, concurrent streams) and total broadcast data for each AI Digital Human image (e.g. cumulative audio and video duration, number of broadcasts, concurrent broadcasts, and total order ID, order time, order images and service duration). | We use this information to provide you with operational data generated by AI Digital Human in order to facilitate our management analysis (provide you with statistics on management) and for our billing purposes (to calculate usage and billing for the Feature). | It is in our legitimate interests to perform management analysis and billing and to improve the Feature. |
Please note that images and videos provided to us may contain sensitive personal data (e.g. facial scans), which we process only where consent has been obtained, as required under applicable data protection laws.
5. How We DISCLOSE AND STORE your Personal Information
As specified in the Privacy Policy.
Please note that all of the data is stored in and backed up in TencentDB for MySQL (MySQL) feature.
6. Data Retention
We will retain personal information in accordance with the following:
Personal Information | Retention Policy |
Log data Customer avatar data Image data | We retain such data for 30 days. |
Session data (except for preset Q&A data, which is not stored on our servers) Audio and video dataOperational data | We retain this data for 30 days after you log out. |
7. Special Conditions
In order for us to process sensitive personal data (e.g. facial scans) provided by you and/or your end users for the purposes of generating an AI Digital Human which this Feature relies upon, you must ensure and represent, warrant and undertake that all necessary consents (including explicit consent, if applicable) of your end users are obtained on our behalf in respect of such processing. To the extent you or end users do not consent to such processing, please do not continue with your use of the Feature. You also agree that you will indemnify and hold Tencent harmless from and against all claims, liabilities, costs, expenses, loss or damage (including consequential losses, loss of profit and loss of reputation and all interest, penalties and legal and other professional costs and expenses) incurred by Tencent arising directly or indirectly from a breach of this requirement.
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