tencent cloud

All product documents
Cloud Workload Protection Platform
FAQs for Beginners
Last updated: 2024-08-13 16:29:50
FAQs for Beginners
Last updated: 2024-08-13 16:29:50

Does Hybrid Cloud Have Version Requirements for CWPP?

Yes, only Pro Edition or Ultimate Edition supports hybrid cloud features.

How to Upgrade CWPP to Pro Edition or Ultimate Edition?

1. Log in to the CWPP console. In the left sidebar, choose License management > Purchase Cwpp license to enter the purchase page.
2. On the purchase page, you can enter the number of licenses to be purchased (Pro edition or Ultimate edition). After selection according to your needs, click Buy Now. Once the purchase is successful, go to the license management page to bind the licenses to the servers that need protection. For details on the license operations, see license management.


What Are the Target Address and Open Ports for the Cloud Connection over DC?

See the target address and open ports as shown below, and configure the firewall to allow traffic through.
Note:
The address and open ports do not change.


Is the Installation of Agents Supported in IDCs Outside Mainland China?

It is supported. As long as the machine can connect to the network and the system meets the requirements, you can install the CWPP agent.

When Will the Non-Tencent Cloud Instance Be Displayed in the Console After the Agent Is Installed?

Currently, it is displayed in seconds.

Do I Need to Purchase the Console if I Use a Non-Tencent Cloud Instance?

No. The management and billing take place in the public cloud console.

Network Port Access from IDC to the Cloud Is Needed to Open. What Are the Target IP and Ports?

The target IP is included in the installation command, and the ports are 5574, 80, 8080, and 9080.

Can I Use CWPP if the Private Network Machine Cannot Access the Public Network or There Is No DC?

Currently, no.

Does the Hybrid Cloud Client Conflict with the Zabbix Process?

We have not made any special configurations for Zabbix or performed injections. Check for other client installations or drivers on the instance.

Was this page helpful?
You can also Contact Sales or Submit a Ticket for help.
Yes
No

Feedback

Contact Us

Contact our sales team or business advisors to help your business.

Technical Support

Open a ticket if you're looking for further assistance. Our Ticket is 7x24 available.

7x24 Phone Support
Hong Kong, China
+852 800 906 020 (Toll Free)
United States
+1 844 606 0804 (Toll Free)
United Kingdom
+44 808 196 4551 (Toll Free)
Canada
+1 888 605 7930 (Toll Free)
Australia
+61 1300 986 386 (Toll Free)
EdgeOne hotline
+852 300 80699
More local hotlines coming soon