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- Legal
- Terms of Service
- Privacy Policy
- Data Processing and Security Agreement
- Customer Security Assessment Policy and Guidelines
- Acceptable Use Policy
- Copyright Policy
- Notification Policy
- Service Specific Terms
- General Service Level Agreement
- Service Level Agreements
- Computing
- Container and Middleware
- Storage
- Database
- Networking
- CDN and Communication
- Media Services
- Security
- Big Data
- Data Analysis
- EMR Service Level Agreement
- ES Service Level Agreement
- Elastic MapReduce Serverless HBase Service Level Agreement
- Tencent Cloud TCHouse-C Service Level Agreement
- Tencent Cloud TCHouse-D Service Level Agreement
- CDW Service Level Agreement
- DLC Service Level Agreement
- Tencent Cloud WeData Service Level Agreement
- Data Analysis
- Face Recognition
- AI and Machine Learning
- Enterprise Applications
- Office Collaboration
- Industry Applications
- Developer Services
- DSA Single Point of Contact
- Information Requests Europe
- Information Requests North-America
- Information Requests South-Korea
- Information Requests Rest of World
- Privacy FAQs
- Cookies Policy
- Event Registration Instructions
Tencent Cloud Direct Connect Service Agreement
Last updated: 2024-07-31 17:10:01
Welcome to the Tencent Cloud Direct Connect Service!
To use the Tencent Cloud Direct Connect Service (the “Service(s)”), you shall read and comply with this Tencent Cloud Direct Connect Service Agreement (the “Agreement”), as well as the Policies and Norms-Tencent Cloud Service Agreement-Tencent Cloud Product Related Agreements-Document Center-Tencent Cloud (the “Tencent Cloud Service Agreement”) and other relevant agreements and rules. Before accepting this Agreement, please be sure to carefully read the entire contents of this Agreement, especially the terms including but not limited to limitation of liability and disclaimer clause. Limitation of liability and disclaimer clauses may be highlighted in bold or underlined for emphasis.
Please do not purchase or use the Services unless you have thoroughly read, fully understood, and accepted all the terms of this Agreement and the related agreements, rules, etc. By confirming through the website or accepting this Agreement in any other explicit or implicit manner, or using the Services in any way, you are deemed to have read and agreed to be bound by the aforesaid agreements and rules.
In case of any violation of this Agreement, Tencent Cloud reserves the right to unilaterally restrict, suspend or terminate the Services to you, or take measures such as account banning (and no longer open), etc. Subscribed packages of the Services, whether used or not, shall not be allowed to be unsubscribed or refunded. Tencent Cloud reserves the right to hold you legally liable if any serious impacts or consequences have been caused. When you conclude or perform this Agreement, you also need to comply with the laws of the country or region where you belong and/or are located.
1. DEFINITIONS
1.1 The Services
The Services provides a fast and secure way to connect Tencent Cloud to users’ local data center. Users can build a hybrid cloud network by using physical lines to access the network ports designated by Tencent Cloud. All direct connect functions have been provided with detailed function introductions and instruction documents on the Tencent Cloud website.
1.2 Physical Direct Line
“Physical Direct Line” refers to the physical line used by users to access Tencent Cloud.
2. SERVICE FUNCTION
The Services provided by Tencent Cloud include physical direct connect, logical link configuration and routing configuration, etc. For detailed functions, please refer to the detailed function introductions and instruction documents of the Services on the Tencent Cloud website.
3. SERVICE FEE
3.1 The Services mentioned in this Agreement shall be charged according to the actual number of successfully submitted direct connect.
3.2 The pricing rules and detailed prices of the Services shall be subject to the rules and prices published on the Tencent Cloud website.
3.3 Regarding the adjustment of pricing rules and detailed prices of the Services, you will be informed in advance by notice on the website or by email, etc. If you continue to use the Services, you shall be required to pay in accordance with the charging standards announced by Tencent Cloud.
4. SERVICE USAGE RULES
4.1 You have the right to use the Services and obtain Tencent Cloud’s technical support and after-sales service in accordance with this Agreement.
4.2 You shall comply with relevant laws and regulations and service rules when using the Services on the Tencent Cloud Platform and ensure that you have the business qualifications and capabilities required by laws and regulations. You shall not engage in, including but not limited to the following behaviors, nor shall you facilitate any violation of laws and regulations:
Opposing the fundamental principles stipulated in the Constitution.
Damaging national security, leaking state secrets, subverting state power, or undermining national unity.
Harming national honor and interests.
Inciting ethnic hatred, discrimination, and undermining ethnic unity.
Undermining national religious policies, promoting cults and feudal superstitions.
Spreading rumors, disrupting social order, and undermining social stability.
Spreading obscenity, pornography, gambling, violence, murder, terrorism, or instigating crimes.
Insulting or slandering others, infringing on others’ legitimate rights and interests.
Violating the “Seven Bottom Lines”.
Containing other contents prohibited by laws and administrative regulations.
4.3 You shall maintain the order and safety of the Internet when using the Services on the Tencent Cloud Platform and shall not infringe on the legitimate rights and interests of any subject. You shall not engage in or facilitate, including but not limited to, the following behaviors:
Committing fraudulent, false, or misleading behaviors, or committing behaviors that infringe on the intellectual property rights or any other legitimate rights and interests of others, such as “private servers”, “plug-ins”, etc.
Publishing or disseminating SPAM or any illegal or illicit information that endangers national order and security, contains feudal superstition, obscenity, pornography, vulgarity, etc.
Violating the operating regulations of networks, equipment or services connected to Tencent Cloud’s network; Committing illegal or unauthorized access, theft, interference or monitoring.
Committing any behavior damaging or attempting to damage network security, including but not limited to malicious scanning of websites and servers, illegal intrusion into systems, and illegal acquisition of data by means of viruses, Trojan horses, malicious codes, phishing, etc.
Committing any behavior altering or attempting to alter the system configuration provided by Tencent Cloud Service or undermining system security; Using technical or other means to undermine or disrupt the operation of Tencent Cloud Service or the use of Tencent Cloud Service by others; Interfering or attempting to interfere with the normal operation of any Tencent Cloud product or any part or function in any way, or making, publishing, or disseminating the aforementioned tools, methods, etc.
Engaging in any business including but not limited to “DNS resolution”, “security services”, “domain name proxy”, “reverse proxy” or any other business that causes you to suffer frequent attacks (including but not limited to DDoS attacks), and fail to correct your behavior in a timely manner, or fail to eliminate the impact in accordance with Tencent Cloud’s requirements, thereby affecting Tencent Cloud’s service platform or others.
Committing other behaviors that undermine the order and security of the Internet.
5. RIGHTS AND OBLIGATIONS OF TENCENT CLOUD
5.1 Tencent Cloud reserves the right to supervise the configuration and content of the data transmitted by you through direct connect. Tencent Cloud reserves the right to hold you liable for breach of contract if you violate the laws, regulations or the provisions of Tencent Cloud Direct Connect Review Standards and use the Services to illegally provide third parties with data transmission services.
5.2 Tencent Cloud provides you with direct connect operation and maintenance services, including technical support, customer service, and data verification.
5.3 Tencent Cloud will keep confidential the data information (including but not limited to link configuration, routing configuration, etc.) that you store in its channels, and will not take advantage of the information technology and equipment of the Services to extract various information or use the aforesaid information for any purposes other than those specified in this Agreement.
6. SERVICE AUDITABILITY
Under current laws and regulations, for the purpose of cooperating with the supervision of government regulatory authorities or security forensic investigations, etc., you agree that Tencent Cloud shall, in compliance with the process and with complete formalities, provide the relevant authorities with relevant information of the Services you use, including the operation logs of the key components, operation records of maintenance personnel, operation records of customers, etc.
7. FAULT RECOVERY CAPABILITY
Tencent Cloud provides a professional team for 7 × 24 hours comprehensive maintenance and provides technical support through work orders and telephone guarantee, with comprehensive fault monitoring, alerting, positioning and fault recovery capabilities.
8. DISCLAIMER
8.1 You shall understand that using the channel of the Services involves network services from telecommunication carriers and the Internet, which may be affected by unstable factors in various aspects. Therefore, you agree that for any interruption, delay, or pause of the Services caused by power outages, billing system failures, computer errors or viruses, hacker attacks, theft, data loss, or other reasons beyond Tencent Cloud’s reasonable control, Tencent Cloud shall not be liable for any responsibility.
8.2 Tencent Cloud reserves the right to regularly or irregularly overhaul or maintain websites or related equipment that provide network services. If such situations cause interruption or suspension of network services within a reasonable time, Tencent Cloud shall not be liable for any responsibility.
8.3 Tencent Cloud shall not be liable for any service interruption, or your loss caused by any of the following circumstances:
Occurrence of force majeure circumstances.
Hacker attack, computer virus invasion or attack.
The computer system be damaged, paralyzed or cannot be used normally.
Suspension or termination of the Services due to government control.
Other circumstances not caused by Tencent Cloud’s fault.
9. MISCELLANEOUS
9.1 Both parties acknowledge and hereby agree that under no circumstances shall Tencent Cloud be liable for any indirect, consequential, exemplary, incidental, or special damages arising from the use of Services provided by Tencent Cloud, including any loss of profits suffered by you as a result of using Tencent Cloud Services (even if you have been informed of the possibility of such damages in advance). Under no circumstances shall Tencent Cloud’s compensation liability for breach of contract in aggregate exceed the corresponding service fees you have paid for the defaulted Services if you suffer damages due to Tencent Cloud’s breach of contract during your use of the Services.
9.2 Tencent Cloud reserves the right to modify this Agreement when appropriate or necessary according to any changes. You can refer to the contents in the latest version on the website of Tencent Cloud. If you do not agree with Tencent Cloud’s modification to this Agreement, you have the right to stop using the Services. If you continue to use the Services, you shall be deemed to have accepted the modified Agreement.
9.3 This Agreement, as a subsidiary agreement of Tencent Cloud Service Agreement, shall have the same legal effect as Tencent Cloud Service Agreement. You shall comply with the provisions in Tencent Cloud Service Agreement for matters not specified in this Agreement. In the event of a conflict or inconsistency between the terms of this Agreement and Tencent Cloud Service Agreement, Tencent Cloud Service Agreement shall prevail, but only to the extent of such conflict or inconsistency. (End)
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