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Mobile Game Hardening and Anti-Cheating Service Level Agreement
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Last updated: 2024-08-06 16:32:43
Mobile Game Hardening and Anti-Cheating Service Level Agreement
Last updated: 2024-08-06 16:32:43
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1. ACE Mobile Game Hardening and Anti-Cheating Services

You are welcome to use the Tencent Game Security ACE Platform (“ACE”) mobile game hardening and anti-cheating services (the “Service(s)”).
This Service Level Agreement (“SLA”) specifies the availability level indicators and compensation plan for the mobile game hardening and anti-cheating services provided by ACE to customers, and does not apply to other services provided by ACE.
This Agreement has come into effect on July 5, 2024.

2. Service Guarantee Indicators

2.1 Service Availability

ACE mobile game hardening and anti-cheating services promise 99.9% Business Availability.
“Business Availability” = Business Availability Time within the mobile game hardening and anti-cheating Service term / Total service time within the mobile game hardening and anti-cheating service term × 100%. (If not specified, the default service term is one year)
Specific Matters
Definition of “Business Availability Time” During the Mobile Game Hardening and Anti-Cheating Service Term
ACE Platform
During the service term of the Services, you can access the ACE official website and console;
Hardening
During the service term of the Services, ACE can successfully reinforce the game package without causing the game to crash;
Anti-cheating
During the service term of the Services, the ACE console can view data, the SDK is available, and the game will not crash;
Anti-cheating API
During the service term of the Services, the interface can return success normally and will not cause the game to crash;
Server SDK
During the service term of the Services, data can be forwarded successfully without causing the game to crash;
Dynamic Countermeasures
During the service term of the Services, cheating data can be viewed in the ACE console without causing the game to crash.

3. Compensation Plan

3.1 Applicable Scope

The compensation plan is applicable to the situation where the user's mobile game reinforcement and anti-cheating services cannot be used normally or are completely inaccessible due to ACE failure, and the user requires ACE to provide compensation for the accident or failure.

3.2 Principles of Compensation Standard

99% ≤ Service Availability < 99.9%, Free extension of the Services for the game for 1 month;
Service Availability < 99%, Free extension of the Services for the game for 3 months.
Note: The following situations are not included in the scope of compensation:
Service unavailability during routine system maintenance hours;
Service unavailability due to customer reasons, third-party reasons or force majeure.

3.3 Miscellaneous

ACE reserves the right to modify some of the terms of service of this Agreement according to any changes. Changes related to customers use will be pushed by email, announcement or other forms. If you do not agree with ACE’s modification to this SLA, you have the right to stop using the ACE mobile game hardening and anti-cheating services. If you continue to use the Services, you shall be deemed to have accepted the modified SLA.

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