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- General Service Level Agreement
- Service Level Agreements
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- Media Services
- Security
- Big Data
- Face Recognition
- AI and Machine Learning
- Enterprise Applications
- Office Collaboration
- Industry Applications
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- Information Requests Europe
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- Information Requests South-Korea
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Economic Risk Management Service Level Agreement
Last updated: 2024-11-01 14:14:41
To use the Anti-Cheat Expert (the “ACE”) Economic Risk Management Service (the “Service(s)”), you shall read and comply with this ACE Economic Risk Management Service Level Agreement (the “Agreement” or the “SLA”) and the Tencent Cloud Service Agreement. This Agreement contains the service guarantee indicator, compensation plan, and other relevant contents. Please be sure to read and fully understand the terms and conditions of this Agreement. Limitations, disclaimers, and other terms involving your material rights and interests may prompt your attention in bold, underlined, etc.
Please do not purchase or use the Services unless you have thoroughly read, fully understood, and accepted all the terms of this Agreement. By clicking “Agree” or “Next”, or purchasing or using the Services, or accepting this Agreement in any other explicit or implicit manner, you are deemed to have read and agreed to be bound by this Agreement. This Agreement shall have legal effect between you and Tencent Cloud and shall become a legally binding document for both parties.
1. Service Guarantee Indicator
1.1 Service Availability
The core output of ACE Economic Risk Management Service includes two parts:
(1) Offline Detection Number Package (suspect list and pre-strike list provided within T+ 1 days)
(2) Real-Time Auction House Transaction Suspicion Determination (advanced version).
If both parts are up and running on a given day, it is considered a success; if any one of them fails, that day is considered a failure. We promise that the overall Service Availability of both parts is 99% on a daily basis.
“Service Availability” = (number of successful days in the Economic Risk Management Service term / total number of days in the Economic Risk Management Service term) ×100% (Unless otherwise specified, the default statistical period is one year)
1.2 Definition of Core Output Availability
1.2.1 Offline Detection Number Package
“Success Day”: Before 6:00 pm every day, provide suspicious list and pre-strike list (can be downloaded through ACE page, or sent actively through a separately agreed interface)
“Failure Day”: If the list cannot be provided or the list is provided later than 6:00 pm on the same day due to a failure in the Economic Risk Management system, the day will be recorded as failure.
1.2.2 Real-time Auction House Suspicious Transaction Judgment
Contains only RoleAuctionJudge live requests (Cmd = 1001).
“Total Valid Requests”: All requests received by the ACE Economic Risk Management server are considered as Total Valid Requests.
“Failed Requests”: The return message packet of a normal request is incorrect due to a failure in the Economic Risk Management system.
Calculation of Hourly Error Rate:
“Hourly Error Rate” = (Failed Requests)/(Total Valid Requests) × 100%
In one day, if there is an Hourly Error Rate of > 0.2%, the day is recorded as a failure. Otherwise, it is recorded as a success.
2. Compensation Plan
2.1 Scope of Application
Compensation plan is applicable to the case where the user's Economic Risk Management Services cannot be used normally or are completely inaccessible due to ACE failure, and the user requires ACE to compensate for the accident or failure.
2.2 Principles of Compensation Standard
(1) Based on the promised 99% Service Availability, assuming the customer purchases 365 days a year, the promised success days are 362 days.
(2) If the promised Service Availability is not achieved, ACE will extend the Services by 10 days free of charge as compensation for each Excess Failure Day after the service expires. Where: “Excess Failure Day (s)” = Failure Days – 365 * (1 - 99%) = Failure Days - 3.
Note：
The following situations are not included in the scope of compensation:
Service unavailability during routine system maintenance hours;
Service unavailability due to customer reasons, third-party reasons or force majeure.
3. Miscellaneous
3.1 The parties acknowledge and hereby agree that under no circumstances shall Tencent Cloud’s compensation liability for breach of contract in aggregate exceed the corresponding service fees you have paid for the defaulted Services if you suffer damages due to Tencent Cloud’s breach of contract during your use of the Services. If the Service Term of your use of the Services exceeds 12 months, the maximum compensation liability of Tencent Cloud shall not exceed the total amount of fees you have paid to Tencent Cloud for the Service in the 12 months before the damage occurred (for the avoidance of ambiguity, the fees here refer to the cash you have actually paid for the use of the service, excluding vouchers, prepaid but not actually consumed fees, etc.).
3.2 Tencent Cloud reserves the right to modify this Agreement when appropriate or necessary according to any changes. You can refer to the relevant contents in the latest version on the website of Tencent Cloud. If you do not agree with Tencent Cloud’s modification to this Agreement, you have the right to stop using the Services. If you continue to use the Services, you shall be deemed to have accepted the modified Agreement.
3.3 This Agreement, as an ancillary agreement of Tencent Cloud Service Agreement, shall have the same legal effect as Tencent Cloud Service Agreement. You shall comply with the provisions in Tencent Cloud Service Agreement for matters not specified in this Agreement. In the event of a conflict or inconsistency between the terms of this Agreement and Tencent Cloud Service Agreement, this Agreement shall prevail, but only to the extent of such conflict or inconsistency. (End)
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