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- Legal
- Terms of Service
- Privacy Policy
- Data Processing and Security Agreement
- Customer Security Assessment Policy and Guidelines
- Acceptable Use Policy
- Copyright Policy
- Notification Policy
- Service Specific Terms
- General Service Level Agreement
- Service Level Agreements
- Computing
- Container and Middleware
- Storage
- Database
- Networking
- CDN and Communication
- Media Services
- Security
- Big Data
- Face Recognition
- AI and Machine Learning
- Enterprise Applications
- Office Collaboration
- Industry Applications
- Developer Services
- DSA Single Point of Contact
- Information Requests Europe
- Information Requests North-America
- Information Requests South-Korea
- Information Requests Rest of World
- Privacy FAQs
- Cookies Policy
- Event Registration Instructions
To use the Tencent Cloud Face Fusion Service (the “Service(s)”), you shall read and comply with this Tencent Cloud Face Fusion Service Level Agreement (the “Agreement” or the “SLA”) and the Tencent Cloud Service Agreement. This Agreement contains the terms and definitions of the Services, Service Availability, compensation plan, disclaimer, and other relevant contents. Please be sure to read and fully understand the terms and conditions of this Agreement. Limitations, disclaimers, and other terms involving your material rights and interests may prompt your attention in bold, underlined, etc.
Please do not purchase or use the Services unless you have thoroughly read, fully understood, and accepted all the terms of this Agreement. By clicking “Agree” or “Next”, or purchasing or using the Services, or accepting this Agreement in any other explicit or implicit manner, you are deemed to have read and agreed to be bound by this Agreement. This Agreement shall have legal effect between you and Tencent Cloud and shall become a legally binding document for both parties.
1. Terms and Definitions
1.1 Face Fusion Service Provided by Tencent Cloud
“Face Fusion Service” provided by Tencent Cloud refers to facial fusion technology based on deep learning engine and face recognition algorithm. The service content is detailed on on the website of Tencent Cloud, subject to the Services you purchase and the Services provided by Tencent Cloud.
1.2 Service Term
“Service Month” or “Service Term” refers to each natural month included in the service term of the Services you purchased. For example, if you purchase the Services for three months, and the date of service opening is March 17, then four Service Months are included, of which the first Service Month refers to March 17 to March 31, the second Service Month refers to April 1 to April 30, the third Service Month refers to May 1 to May 31, and the fourth Service Month refers to June 1 to June 16. Service Availability is calculated separately by each Service Month.
1.3 Failed Requests
Requests with an error code of "Inner Error" from the API interface of the Services are considered “Failed Requests”.
1.4 Valid Requests
Requests received by this server are considered “Valid Requests”, but do not include the following types of requests: (1) requests for inactivated/unauthorized Services and authentication failures, requests for overdue payments, and requests with incorrect keys. (2) Requests initiated when your application is attacked by hackers.
1.5 Error Rate Per 5 Minutes
“Error Rate Per 5 Minutes” = (number of Failed Requests per 5 minutes / total number of requests per 5 minutes) × 100%
1.6 Monthly Service Fee
“Monthly Service Fee” refers to the total amount of service fee you pay for the Services in a calendar month. If you pay for multiple months of service fee at one time, the Monthly Service Fee will be calculated based on the number of months purchased.
2. Service Availability
Service Availability for the Service Month | Compensation Voucher Amount |
Less than 99.9% but equal to or higher than 95% | 10% of Monthly Service Fee |
Less than 95% but equal to or higher than 90% | 25% of Monthly Service Fee |
Less than 90% | 100% of Monthly Service Fee |
2.1 Calculation of Service Availability
“Service Availability” is calculated based on the Service Term. The Service Availability is calculated based on the average Error Rate Per 5 Minutes dividing the sum of Error Rate Per 5 Minutes in the Service Term by the total number of 5 minutes in the Service Term. That is: Service Availability = (1 - sum of Error Rate Per 5 Minutes in the Service Term / number of 5 minutes in the Service Term) × 100% (Note: total number of 5 minutes in the Service Term = 12 × 24 × number of days in the Service Term)
2.2 Service Availability Standard
The Service Availability of the Services provided by Tencent Cloud shall not be less than 99.9% (the “Service Availability Standard”). If the Service Availability Standard is not met (excluding cases covered by disclaimers), you shall be entitled to compensation in accordance with Article 3 [Compensation Plan] of this Agreement.
3. Compensation Plan
For the Services, if the Service Availability is lower than the Service Availability Standard, you shall be entitled to compensation as per the following terms:
3.1 Compensation Standard
(1) Compensation will be provided in the form of vouchers issued by Tencent Cloud, and you must comply with vouchers usage rules (including usage period, etc., subject to the voucher-related rules published on the website of Tencent Cloud). The vouchers issued cannot be exchanged for cash, or be accompanied by invoices. Such vouchers can only be used to purchase the Services through your corresponding Tencent Cloud account, and cannot be used to purchase other services provided by Tencent Cloud. The vouchers cannot be transferred or gifted, etc.
(2) If the Service Availability Standard in this Agreement is not met in a Service Month, the compensation will be calculated separately according to the corresponding Service Month, and the total amount of compensation shall not exceed the corresponding Monthly Service Fee paid by you for the Services for the respective Service Month (excluding fees offset by vouchers, coupons, service fee deductions, etc.).
3.2 Time Limit for Claims
(1) If the Service Availability Standard is not met in a Service Month, you may claim for compensation only through the work order system of your corresponding account after the fifth (5th) business day of the month following the end of the corresponding Service Month in which the Service Availability Standard is not met. Tencent Cloud will conduct verification after you have filed the claim for compensation. In case of a dispute between the parties regarding the calculation of the Service Availability in the Service Month, both parties agree that Tencent Cloud’s backend records shall ultimately prevail.
(2) The latest deadline for you to file a claim for compensation shall not exceed sixty (60) calendar days after the end of the corresponding Service Month that the Service Availability Standard is not met. If you fail to file a claim for compensation with in the aforesaid period, or file a claim after the aforesaid period, or file a claim in a manner other than that agreed in this Agreement, it shall be deemed that you have automatically waived your right to demand compensation and any other claims against Tencent Cloud, and Tencent Cloud reserves the right to decline your claim for compensation and shall not be liable for any compensation or indemnification to you.
4. Disclaimer
For Service Unavailability caused by the following reasons, the corresponding Service Unavailability Time does not fall within the scope of the calculation of Service Unavailability and Tencent Cloud’s compensation, and Tencent Cloud shall not be responsible for you:
4.1 Failed Requests or Service unavailability due to system maintenance performed by Tencent Cloud after notifying customer in advance, including cutover, repair, upgrade and simulated failure drills.
4.2 Service unavailability due to the maintenance, failure, or configuration adjustment of the external objects, networks, or equipment on which the service depends.
4.3 Service unavailability due to the loss or leakage of data, passwords, and passwords caused by your improper maintenance or improper confidentiality.
4.4 Service unavailability due to the attack or other improper behavior on your application or application interface.
4.5 Service unavailability due to the failure or configuration adjustment of the network or equipment other than the equipment of Tencent Cloud.
4.6 Service unavailability due to your failure to follow the Tencent Cloud product usage documentation or usage recommendations.
4.7 The circumstances described in relevant laws and regulations, related agreements, applicable rules, or relevant rules and instructions separately issued by Tencent Cloud that Tencent Cloud can exempt from any liability or release of compensation liability.
4.8 Other situations of Service unavailability not attributed to Tencent Cloud.
5. Customer Obligation
You shall not engage in any behavior that violates laws, regulations, or policies when using the Services. Once Tencent Cloud proactively discovers similar behavior or receives relevant complaints from a third party, Tencent Cloud has the right to suspend or terminate the Services at any time without assuming any liability. If Tencent Cloud suffers any losses as a result, you shall compensate for it.
6. Miscellaneous
6.1 The parties acknowledge and hereby agree that under no circumstances shall Tencent Cloud’s compensation liability for breach of contract in aggregate exceed the corresponding service fees you have paid for the defaulted Services if you suffer damages due to Tencent Cloud’s breach of contract during your use of the Services. If the Service Term of your use of the Services exceeds 12 months, the maximum compensation liability of Tencent Cloud shall not exceed the total amount of fees you have paid to Tencent Cloud for the Service in the 12 months before the damage occurred (for the avoidance of ambiguity, the fees here refer to the cash you have actually paid for the use of the service, excluding vouchers, prepaid but not actually consumed fees, etc.).
6.2 Tencent Cloud reserves the right to modify this Agreement when appropriate or necessary according to any changes. You can refer to the relevant contents in the latest version on the website of Tencent Cloud. If you do not agree with Tencent Cloud’s modification to this Agreement, you have the right to stop using the Services. If you continue to use the Services, you shall be deemed to have accepted the modified Agreement.
6.3 This Agreement, as an ancillary agreement of Tencent Cloud Service Agreement, shall have the same legal effect as Tencent Cloud Service Agreement. You shall comply with the provisions in Tencent Cloud Service Agreement for matters not specified in this Agreement. In the event of a conflict or inconsistency between the terms of this Agreement and Tencent Cloud Service Agreement, this Agreement shall prevail, but only to the extent of such conflict or inconsistency. (End)
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