If you are a customer of a Tencent Cloud partner, the rules regarding resources when there are overdue payments are subject to the agreement between you and the partner.
This document describes the payment overdue policy and data repossession mechanism of WAF, a monthly subscribed product.
Expiration Alert
From seven days before the expiration of your WAF resource until it is released, the system will send an alert to your Tencent Cloud account creator, global resource collaborators, and financial collaborators via email, SMS, WeChat, and Message Center as configured in the message subscription in the Message Center.
For more information on the alert mechanism from seven days before the expiration of your resource until it is released, see Prepaid Billing.
Please Note：
If your account balance is sufficient and you previously enabled auto-renewal, the system will perform renewal automatically on the expiration date.
If your account balance is insufficient for automatic renewal, the system will dispatch a notification stating, "Auto-renewal cannot proceed due to insufficient balance, an account charge is required." This notification will be communicated via email, SMS, WeChat, and in-platform messages, and is scheduled to be sent every day. Additionally, a voice call alert will be triggered a day before expiration (the real mode of communication depends on your subscription settings in the Message Center)
Overdue Payment Reminder
On and after the day of expiration of your WAF instance resource, the system will send alerts for resource isolation to your Tencent Cloud account creator and all collaborators via email, SMS, WeChat, and Message Center as configured in the message subscription in the Message Center.
Repossession
The system will send renewal reminder notices to users seven days prior to the expiration of the Web Application Firewall resource.
Within seven days of the Web Application Firewall expiration, you can still use the Web Application Firewall. Renewal should be carried out promptly; a reminder of the expiration will be sent by the system.
Once eight days since the Web Application Firewall's expiration have passed, service will be terminated. Neither forwarding nor protection features will be available, and the system will reclaim the resource; associated configuration data will be abolished and cannot be recovered.
Warning：
If you are certain that you no longer require the services of the Web Application Firewall, please ensure domain related configurations have been transferred prior to discontinuation, to avert any potential disruption to your services:
DNS resolution will not be adjusted automatically. Therefore, if you have decided that you will not be using the Web Application Firewall, please redirect your domain's DNS resolution to the original server. Failure to do so may lead to inaccessibility of web services.
Automatic unbinding of the domain and the Cloud Load Balancer Listener will not happen. Please ensure this action takes place promptly before resource reclamation.
Releasing Instance Resource
After your WAF resources expire, you can release them in the console.
1. Log in to the WAF console and select Instance management on the left sidebar.
2. On the Instance management page, select the target instance and click Release instance.
3. After the instance is released, the backend will clear all its configurations. If you still want to use it, cancel the operation and renew the instance as soon as possible.
