tencent cloud

const express = require('express');
const axios = require('axios').default;
var TLSSigAPIv2 = require('tls-sig-api-v2'); // Generate UserSig for TIM
require('dotenv').config();

const app = express();
app.use(express.json());

const port = process.env.PORT || 15000;
const YOUR_SDKAPPID = process.env.YOUR_SDKAPPID || 0;
const YOUR_SECRET = process.env.YOUR_SECRET || '';
const ADMIN_USERID = process.env.ADMIN_USERID || '';

const zendeskAxioInstance = axios.create({
  baseURL: `https://${process.env.SUB_DOMAIN}.zendesk.com/api/v2/`,
  auth: {
    username: process.env.EMAIL || '',
    password: process.env.TOKEN || ''
  },
  headers: {
    'Content-Type': 'application/json;charset=utf-8'
  },
  timeout: 35000
});

app.use(express.json());

app.use(function (req, res, next) {
  res.header('Access-Control-Allow-Origin', '*');
  res.header('Access-Control-Allow-Headers', '*');
  next();
});

app.post('/createticket', async (req, res) => {
  const { userId, caseInfo } = req.body;
  if (!userId) return res.status(500).send('Missing userId');

  const zendeskCase = await createTicket(caseInfo);
  if (!zendeskCase.success) return res.status(500).send('Case creation failed');

  const groupId = zendeskCase.id;
  const result = await createGroup(
    groupId,
    userId,
    caseInfo.subject || groupId
  );
  if (result.ErrorCode !== 0)
    return res.status(500).send('Group creation failed');
  sendGreeting(result.GroupId);

  res.status(200).send(result);
});

const createTicket = async function (caseInfo) {
  const { subject, desc, name, email } = caseInfo;
  const data = {
    request: {
      requester: {
        name: name || 'Anonymous customer',
        email: email
      },
      subject: subject,
      comment: {
        body: desc
      }
    }
  };
  try {
    const result = await zendeskAxioInstance({
      method: 'POST',
      url: '/requests.json',
      data: data
    });
    return {
      id: result.data.request.id,
      success: true
    };
  } catch (e) {
    return { id: undefined, success: false, error: e };
  }
};

const generateUserSig = function () {
  const expires = 600;
  const api = new TLSSigAPIv2.Api(YOUR_SDKAPPID, YOUR_SECRET);
  return api.genSig(ADMIN_USERID, expires);
};

const generateRandom = function () {
  return Math.floor(Math.random() * 4294967295);
};

const createGroup = async function (groupId, userId, groupName) {
  const sig = generateUserSig();
  const random = generateRandom();
  const data = {
    Type: 'Public',
    Name: groupName,
    GroupId: `ZENDESK#${groupId}`,
    ApplyJoinOption: 'FreeAccess',
    MemberList: [{ Member_Account: userId }]
  };
  const url = `https://console.tim.qq.com/v4/group_open_http_svc/create_group?sdkappid=${YOUR_SDKAPPID}&identifier=${ADMIN_USERID}&usersig=${sig}&random=${random}&contenttype=json`;
  try {
    const groupRes = await axios.post(url, data);
    return groupRes.data;
  } catch (e) {
    return { ErrorCode: -1, ErrorInfo: e };
  }
};

const sendGreeting = async function (groupId) {
  const sig = generateUserSig();
  const random = generateRandom();
  const data = {
    GroupId: groupId,
    Content: "We're assigning an agent to your subject, please wait..."
  };
  const url = `https://console.tim.qq.com/v4/group_open_http_svc/send_group_system_notification?sdkappid=${YOUR_SDKAPPID}&identifier=${ADMIN_USERID}&usersig=${sig}&random=${random}&contenttype=json`;
  try {
    const groupRes = await axios.post(url, data);
    return groupRes.data;
  } catch (e) {
    return { ErrorCode: -1, ErrorInfo: e };
  }
};

app.listen(process.env.PORT || port, () =>
  console.log(`Example app listening on port ${port}!`)
);


const port = process.env.PORT || 15000;
const YOUR_SDKAPPID = process.env.YOUR_SDKAPPID || 0;
const YOUR_SECRET = process.env.YOUR_SECRET || '';
const ADMIN_USERID = process.env.ADMIN_USERID || '';

const zendeskAxioInstance = axios.create({
  baseURL: `https://${process.env.SUB_DOMAIN}.zendesk.com/api/v2/`,
  auth: {
    username: process.env.EMAIL || '',
    password: process.env.TOKEN || ''
  },
  headers: {
    'Content-Type': 'application/json;charset=utf-8'
  },
  timeout: 35000
});

// Create zendesk ticket
const createTicket = async function (caseInfo) {
  const { subject, desc, name, email } = caseInfo;
  const data = {
    request: {
      requester: {
        name: name || 'Anonymous customer',
        email: email
      },
      subject: subject,
      comment: {
        body: desc
      }
    }
  };
  try {
    const result = await zendeskAxioInstance({
      method: 'POST',
      url: '/requests.json',
      data: data
    });
    return {
      id: result.data.request.id,
      success: true
    };
  } catch (e) {
    return { id: undefined, success: false, error: e };
  }
};

// Create IM group
const createGroup = async function (groupId, userId, groupName) {
  const sig = generateUserSig();
  const random = generateRandom();
  const data = {
    Type: 'Public',
    Name: groupName,
    GroupId: `ZENDESK#${groupId}`,
    ApplyJoinOption: 'FreeAccess',
    MemberList: [{ Member_Account: userId }]
  };
  const url = `https://console.tim.qq.com/v4/group_open_http_svc/create_group?sdkappid=${YOUR_SDKAPPID}&identifier=${ADMIN_USERID}&usersig=${sig}&random=${random}&contenttype=json`;
  try {
    const groupRes = await axios.post(url, data);
    return groupRes.data;
  } catch (e) {
    return { ErrorCode: -1, ErrorInfo: e };
  }
};