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Overview
마지막 업데이트 시간:2024-10-18 17:42:36
Overview
마지막 업데이트 시간: 2024-10-18 17:42:36
Tencent Cloud Desk, leveraging Tencent's extensive experience in instant messaging and artificial intelligence, offers an all-in-one customer service solution for businesses. You can seamlessly integrate this AI-based customer service system into your corporate website, mobile apps, and Wechat mini-programs, enhancing the efficiency of services provided to your users. Furthermore, built on the robust Tencent Cloud Chat platform, Desk provides developers with advanced Instant Messaging capabilities and open APIs, enabling tailored solutions to meet specific business requirements.

Categories
Functionalities
Description
Administrator
Session Management
Supports customizing session workflows and prompts
Working Hours Check
Configurable customer service hours; no service outside working hours
Team Management
Includes member management, role management, and group management
Data Dashboard
Real-time monitoring of customer service session data
Agent
Multi-platform Office
Provides web and mobile workstations (Wechat mini-programs)
Status Management
Supports setting customer service statuses
Efficiency Enhancement
Offers quick reply functions for customer service and settings for maximum reception capacity
Message Handling
Supports message recall and initiating conversations proactively
User
Messages Types
Supports various text, multimedia messages, card messages, and emoticons
Multi-channel Access
Supports using customer service functions on websites, apps, and Wechat mini-programs
Custom UI
Supports custom development of user inquiry interfaces.
Chatbot
FAQ Database
Supports uploading knowledge bases
Natural Language Understanding(NLU)
Intelligently matches user messages and knowledge base to provide answers to user queries
Custom Strategies
Supports customizing chatbot response strategies
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