- Release Notes and Announcements
- Product Introduction
- Purchase Guide
- User Guide
- Operation Guide
- FAQs
- More
- Release Notes and Announcements
- Product Introduction
- Purchase Guide
- User Guide
- Operation Guide
- FAQs
- More
Why do I get a message saying “You have already joined this meeting on another device. By proceeding, you will leave the meeting on the first device.”?
This is because you have already logged in to VooV Meeting and joined the meeting on another device. If you continue to join the meeting on this device, you will be removed from the meeting on the other device.
Why does VooV Meeting display “Meeting ended”?
The meeting you want to join has ended.
What should I do if VooV Meeting displays “Meeting does not exist”?
1. Check whether you correctly entered the 9-digit meeting ID.
2. If this error message is displayed again after you re-enter the meeting ID, confirm with the host whether they are using VooV Meeting.
Why does VooV Meeting display “Meeting has expired”?
The meeting you want to join has already ended. Contact the host to find out what you have missed.
What should I do if VooV Meeting displays “Network exception. Check your network settings.”?
1. Check your network settings and whether VooV Meeting is allowed to use the mobile network.
2. If the network is normal, close and relaunch VooV Meeting.
Why does VooV Meeting display the following error codes?
Error Code | Description | Cause | Recommended Solution |
–1 | Failed to connect to all media proxies. | The client version is outdated. | Upgrade the client |
–161 | Failed to connect to all media proxies. | Connection with the streaming media server failed. | Check the firewall settings and lower the firewall requirements |
–153 | Exception occurred. Join the meeting again. | You failed to join the meeting. | Submit a ticket for help |
Yes
No
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