tencent cloud

Feedback

Message Indicating Parsing Failure Is Displayed When a Certificate Is Uploaded

Last updated: 2024-03-06 17:56:24

    Symptom

    "DNS query failed. Check whether the certificate conforms to the standard" is prompted when a third-party SSL certificate is uploaded in the SSL Certificate Service console.

    Possible Causes

    Cause 1: The format of the uploaded certificate is incorrect.
    Cause 2: The uploaded certificate chain is incomplete.
    Cause 3: Extra spaces are not deleted before certificate format verification.

    Solutions

    The format of the uploaded certificate is incorrect

    Check whether the uploaded certificate is in the correct format.
    The certificate file starts with "-----BEGIN CERTIFICATE-----" and ends with "-----END CERTIFICATE-----".
    The private key starts with "-----BEGIN (RSA) PRIVATE KEY-----" and ends with "-----END (RSA) PRIVATE KEY-----".

    The uploaded certificate chain is incomplete

    Check whether the uploaded certificate chain is complete. For more information, see How Can I Combine an SSL Certificate Chain?

    Extra spaces are not deleted before certificate format verification

    Check whether the uploaded certificate contains extra spaces.
    Contact Us

    Contact our sales team or business advisors to help your business.

    Technical Support

    Open a ticket if you're looking for further assistance. Our Ticket is 7x24 avaliable.

    7x24 Phone Support