- Release Notes
- Announcements
- Price Change to DigiCert SSL Certificates
- TrustAsia Root Certificate Update
- Domain Validation Policy Update
- SSL Certificate Service Console
- Multi-Year SSL Certificate and Automatic Review
- Notice on Stopping the Issuance of 2-Year SSL Certificates by CAs Starting from September 1, 2020
- Announcement on Stop Using the Symantec SSL Certificate Name After 30 April 2020
- Notice on Certificate Revocation Due to Private Key Compromises
- Notice on Application Limits for DV SSL Certificates
- Notice on Adjustment of Free SSL Certificates Policy
- Let's Encrypt Root Certificate Expired on September 30, 2021
- Product Introduction
- Purchase Guide
- Getting Started
- Certificate Application
- Domain Ownership Validation
- Operation Guide
- Certificate Installation
- Installing an SSL Certificate on a Tencent Cloud Service
- Installation of International Standard Certificates
- Installing an SSL Certificate on an Nginx Server
- Installing an SSL Certificate on an Apache Server (Linux)
- Installing an SSL Certificate on an Apache Server (Windows)
- Installing an SSL Certificate (JKS Format) on a Tomcat Server (Linux)
- Installing an SSL Certificate (JKS Format) on a Tomcat Server
- Installing an SSL Certificate (PFX Format) on a Tomcat Server
- Installing an SSL Certificate on a GlassFish Server
- Installing an SSL Certificate on a JBoss Server
- Installing an SSL Certificate on a Jetty Server
- Installing an SSL Certificate on an IIS Server
- Installing a Certificate on WebLogic Servers
- Selecting an Installation Type for an SSL Certificate
- Certificate Management
- Instructions on SSL Certificate Auto-Renewal
- Certificate Hosting
- Uploading (Hosting) an SSL Certificate
- Reminding Reviewers to Review an SSL Certificate Application
- Revoking an SSL Certificate
- Deleting an SSL Certificate
- Reissuing an SSL Certificate
- Ignoring SSL Certificate Notifications
- Customizing SSL Certificate Expiration Notifications
- API Documentation
- History
- Introduction
- API Category
- Making API Requests
- Certificate APIs
- ApplyCertificate
- CancelAuditCertificate
- CancelCertificateOrder
- CommitCertificateInformation
- CreateCertificate
- DeleteCertificate
- DescribeCertificate
- DescribeCertificateOperateLogs
- DescribeHostUpdateRecord
- DescribeHostUpdateRecordDetail
- DownloadCertificate
- ModifyCertificateAlias
- ModifyCertificateProject
- ModifyCertificateResubmit
- ReplaceCertificate
- SubmitCertificateInformation
- UpdateCertificateInstance
- UpdateCertificateRecordRetry
- UpdateCertificateRecordRollback
- UploadConfirmLetter
- CreateCertificateBindResourceSyncTask
- DescribeCertificateBindResourceTaskDetail
- DescribeCertificateBindResourceTaskResult
- DescribeCertificateDetail
- DescribeCertificates
- DescribeHostTeoInstanceList
- UploadCertificate
- CSR APIs
- Data Types
- Error Codes
- Practical Tutorial
- Automatic Solution for Implementing and Issuing Multi-Year Certificates and Binding Resources
- Apple ATS Server Configuration
- Quickly Applying for a Free SSL Certificate via DNSPod
- Enabling Tencent Cloud DDNS and Installing Free Certificates for Synology NAS
- Batch Applying for and Downloading Free Certificates Using Python-based API Calls
- Profile Management
- Troubleshooting
- Domain Validation Failed
- Domain Security Review Failed
- Website Inaccessible After an SSL Certificate is Deployed
- 404 Error After the SSL Certificate is Deployed on IIS
- “Your Connection is Not Secure” is Displayed After the SSL Certificate is Installed
- Message Indicating Parsing Failure Is Displayed When a Certificate Is Uploaded
- Automatic DNS Validation Failed for a Domain Hosted with www.west.cn
- Host Name Field Cannot Be Edited in IIS Manager When Type Is Set to https
- Message Indicating Intermediate Certificates Missing in Chain Is Displayed When a Free SSL Certificate Is Deployed on IIS
- FAQs
- SSL Certificate Selection
- SSL Certificate Application
- Quota of Free SSL Certificates
- How to Fill In the Domains Bound to an SSL Certificate During the Application?
- Wildcard SSL Certificates
- Why Does the Order Status Not Changed After a Notification Email Is Received from a CA?
- Can the TXT Records for Domain Name Resolution Configured in the Certificate Be Deleted?
- What Is CSR?
- How Do I Make a CSR File?
- What Is Private Key Password?
- Forgot Your Private Key Password?
- Can an SSL Certificate Be Revoked?
- What are the differences between RSA and ECC?
- What Should I Do If the Console Prompts That "The Certificate Is Bound to Tencent Cloud Resources and Cannot Be Revoked" When I Submit an SSL Certificate Revocation Application?
- What’s the Difference Between Certificate Reissue and Reapplication?
- Which SSL Certificate Types Are Supported for Mini Programs?
- SSL Certificate Management
- SSL Certificate Installation
- What Should I Do If the Host Name Field Is Uneditable in the IIS Manager?
- How Do I Enable Port 443 for a Server?
- Why Does the Website Prompt “Connection Is Untrusted"?
- How Do I Install OpenSSL?
- How Can I Set TLS Versions for SSL Certificates?
- How Can I Combine an SSL Certificate Chain?
- Can Tencent Cloud SSL Certificates Be Used for WebSocket?
- How Do I Enable the IIS Service?
- What Should I Do If I Am Prompted That HTTPS Is Not Secure After Reapplying for Deployment upon Expiration of the SSL Certificate?
- SSL Certificate Region
- SSL Certificate Review
- SSL Certificate Taking Effect
- Is the Original SSL Certificate Still Valid After the Server IP Address Is Changed?
- How Do I Check in a Browser Whether an SSL Certificate Has Taken Effect?
- What Should I Do If GlobalSign Certificates Are Not Supported in Windows 7?
- What Should I Do If the Issue of a Free SSL Certificate Takes Too Long or Failed?
- SSL Certificate Billing and Purchase
- SSL Certificate Validity Period
- Related Agreement
- Contact Us
- Glossary
- Release Notes
- Announcements
- Price Change to DigiCert SSL Certificates
- TrustAsia Root Certificate Update
- Domain Validation Policy Update
- SSL Certificate Service Console
- Multi-Year SSL Certificate and Automatic Review
- Notice on Stopping the Issuance of 2-Year SSL Certificates by CAs Starting from September 1, 2020
- Announcement on Stop Using the Symantec SSL Certificate Name After 30 April 2020
- Notice on Certificate Revocation Due to Private Key Compromises
- Notice on Application Limits for DV SSL Certificates
- Notice on Adjustment of Free SSL Certificates Policy
- Let's Encrypt Root Certificate Expired on September 30, 2021
- Product Introduction
- Purchase Guide
- Getting Started
- Certificate Application
- Domain Ownership Validation
- Operation Guide
- Certificate Installation
- Installing an SSL Certificate on a Tencent Cloud Service
- Installation of International Standard Certificates
- Installing an SSL Certificate on an Nginx Server
- Installing an SSL Certificate on an Apache Server (Linux)
- Installing an SSL Certificate on an Apache Server (Windows)
- Installing an SSL Certificate (JKS Format) on a Tomcat Server (Linux)
- Installing an SSL Certificate (JKS Format) on a Tomcat Server
- Installing an SSL Certificate (PFX Format) on a Tomcat Server
- Installing an SSL Certificate on a GlassFish Server
- Installing an SSL Certificate on a JBoss Server
- Installing an SSL Certificate on a Jetty Server
- Installing an SSL Certificate on an IIS Server
- Installing a Certificate on WebLogic Servers
- Selecting an Installation Type for an SSL Certificate
- Certificate Management
- Instructions on SSL Certificate Auto-Renewal
- Certificate Hosting
- Uploading (Hosting) an SSL Certificate
- Reminding Reviewers to Review an SSL Certificate Application
- Revoking an SSL Certificate
- Deleting an SSL Certificate
- Reissuing an SSL Certificate
- Ignoring SSL Certificate Notifications
- Customizing SSL Certificate Expiration Notifications
- API Documentation
- History
- Introduction
- API Category
- Making API Requests
- Certificate APIs
- ApplyCertificate
- CancelAuditCertificate
- CancelCertificateOrder
- CommitCertificateInformation
- CreateCertificate
- DeleteCertificate
- DescribeCertificate
- DescribeCertificateOperateLogs
- DescribeHostUpdateRecord
- DescribeHostUpdateRecordDetail
- DownloadCertificate
- ModifyCertificateAlias
- ModifyCertificateProject
- ModifyCertificateResubmit
- ReplaceCertificate
- SubmitCertificateInformation
- UpdateCertificateInstance
- UpdateCertificateRecordRetry
- UpdateCertificateRecordRollback
- UploadConfirmLetter
- CreateCertificateBindResourceSyncTask
- DescribeCertificateBindResourceTaskDetail
- DescribeCertificateBindResourceTaskResult
- DescribeCertificateDetail
- DescribeCertificates
- DescribeHostTeoInstanceList
- UploadCertificate
- CSR APIs
- Data Types
- Error Codes
- Practical Tutorial
- Automatic Solution for Implementing and Issuing Multi-Year Certificates and Binding Resources
- Apple ATS Server Configuration
- Quickly Applying for a Free SSL Certificate via DNSPod
- Enabling Tencent Cloud DDNS and Installing Free Certificates for Synology NAS
- Batch Applying for and Downloading Free Certificates Using Python-based API Calls
- Profile Management
- Troubleshooting
- Domain Validation Failed
- Domain Security Review Failed
- Website Inaccessible After an SSL Certificate is Deployed
- 404 Error After the SSL Certificate is Deployed on IIS
- “Your Connection is Not Secure” is Displayed After the SSL Certificate is Installed
- Message Indicating Parsing Failure Is Displayed When a Certificate Is Uploaded
- Automatic DNS Validation Failed for a Domain Hosted with www.west.cn
- Host Name Field Cannot Be Edited in IIS Manager When Type Is Set to https
- Message Indicating Intermediate Certificates Missing in Chain Is Displayed When a Free SSL Certificate Is Deployed on IIS
- FAQs
- SSL Certificate Selection
- SSL Certificate Application
- Quota of Free SSL Certificates
- How to Fill In the Domains Bound to an SSL Certificate During the Application?
- Wildcard SSL Certificates
- Why Does the Order Status Not Changed After a Notification Email Is Received from a CA?
- Can the TXT Records for Domain Name Resolution Configured in the Certificate Be Deleted?
- What Is CSR?
- How Do I Make a CSR File?
- What Is Private Key Password?
- Forgot Your Private Key Password?
- Can an SSL Certificate Be Revoked?
- What are the differences between RSA and ECC?
- What Should I Do If the Console Prompts That "The Certificate Is Bound to Tencent Cloud Resources and Cannot Be Revoked" When I Submit an SSL Certificate Revocation Application?
- What’s the Difference Between Certificate Reissue and Reapplication?
- Which SSL Certificate Types Are Supported for Mini Programs?
- SSL Certificate Management
- SSL Certificate Installation
- What Should I Do If the Host Name Field Is Uneditable in the IIS Manager?
- How Do I Enable Port 443 for a Server?
- Why Does the Website Prompt “Connection Is Untrusted"?
- How Do I Install OpenSSL?
- How Can I Set TLS Versions for SSL Certificates?
- How Can I Combine an SSL Certificate Chain?
- Can Tencent Cloud SSL Certificates Be Used for WebSocket?
- How Do I Enable the IIS Service?
- What Should I Do If I Am Prompted That HTTPS Is Not Secure After Reapplying for Deployment upon Expiration of the SSL Certificate?
- SSL Certificate Region
- SSL Certificate Review
- SSL Certificate Taking Effect
- Is the Original SSL Certificate Still Valid After the Server IP Address Is Changed?
- How Do I Check in a Browser Whether an SSL Certificate Has Taken Effect?
- What Should I Do If GlobalSign Certificates Are Not Supported in Windows 7?
- What Should I Do If the Issue of a Free SSL Certificate Takes Too Long or Failed?
- SSL Certificate Billing and Purchase
- SSL Certificate Validity Period
- Related Agreement
- Contact Us
- Glossary
What Should I Do If the Issue of a Free SSL Certificate Takes Too Long or Failed?
Last updated: 2024-03-06 18:03:04
This document describes how to troubleshoot a failure to issue the free SSL certificate due to domain ownership verification timeout when you apply for the certificate from Tencent Cloud.
Note:
It generally takes up to 30 minutes to issue a free SSL certificate, after which you can troubleshoot the timeout as instructed in this document.
Checking the CAA Record
CAA records need to be checked for both file validation and DNS validation. If there are no CAA records or they contain
0 issuewild "sectigo.com" and 0 issue "sectigo.com", the check can be passed.dig command
dig domain name CAA
Everything is normal if the returned value is empty or contains 
0 issuewild "sectigo.com" and 0 issue "sectigo.com", as shown below:
DNS diagnosis tool
Go to the DNS diagnosis tool, enter the primary domain, select CAA, and click Check. Everything is normal if the returned value is empty or contains
0 issuewild "sectigo.com" and 0 issue "sectigo.com".Note:
If the check fails or only certain regions can be checked, check the DNS settings of the domain.
Solution
If the returned result is not empty and does not contain
0 issuewild "sectigo.com" and 0 issue "sectigo.com", add the following records to the DNS settings:Host | Record Type | Split Zone | Record Value |
@ | CAA | Default | 0 issuewild "sectigo.com" |
@ | CAA | Default | 0 issue "sectigo.com" |
Checking the DNS Record
After checking the CAA record, check whether the validation record has been added. For self-built NS servers or those with DNS query limits outside the Chinese mainland, check whether the DNS query outside the Chinese mainland is normal with the DNS diagnosis tool or DNSCHCKER. In general, all monitored points can return values and their returned values are the same.
1. Determine the domain to be checked.
The domain to be checked should be in the format of
host.domain; for example, if the certificate's host is _26A56EBADCE479E******5D304C0D8.blog and the domain is dnspod.cn, the domain to be checked should be _26A56EBADCE479E******5D304C0D8.blog.dnspod.cn.2. Go to the DNS diagnosis tool, enter the target domain, select CNAME, and click Check. Everything is normal if the returned value is the record value prompted in the console.
Checking Whether the Validation IP Is Blocked by the Server
If you wait a long time for the certificate to be issued by the CA after passing the file validation, it's possible that the server or data center has blocked the CA's validation IPs (
64.78.193.238 and 216.168.247.9). In that case, add them to the allowlist.
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