- Product Introduction
- Purchase Guide
- Getting Started
- Operation Guide
- Development Guide
- Design of Data Table
- Importing Data
- Import Overview
- Import Methods
- Synchronizing Data with JDBC
- Synchronizing Data Through External Tables
- Real-time or Batch Writing of MySQL Data
- Importing Data from Kafka
- Importing with DataX
- Importing Doris from Logstash
- Data Transformation, Column Mapping and Filtering
- Importing Strict Mode
- Importing Data in JSON Format
- Exporting Data
- Basic Feature
- Query Optimization
- Ecological Expansion Feature
- API Documentation
- History
- Introduction
- API Category
- Making API Requests
- Cluster Operation APIs
- ModifyClusterConfigs
- ModifyInstanceKeyValConfigs
- ModifyNodeStatus
- RestartClusterForConfigs
- RestartClusterForNode
- CreateInstanceNew
- DestroyInstance
- ModifySecurityGroups
- ReduceInstance
- ResizeDisk
- ScaleOutInstance
- ScaleUpInstance
- DescribeClusterConfigsHistory
- ModifyInstance
- DescribeCreateTablesDDL
- DescribeInstanceOperationHistory
- Database and Table APIs
- Cluster Information Viewing APIs
- Hot-Cold Data Layering APIs
- Database and Operation Audit APIs
- CancelBackupJob
- CreateBackUpSchedule
- DeleteBackUpData
- DescribeBackUpJob
- DescribeBackUpJobDetail
- DescribeBackUpTables
- DescribeBackUpTaskDetail
- DescribeRestoreTaskDetail
- DescribeBackUpSchedules
- RecoverBackUpJob
- DescribeInstanceOperations
- DescribeDatabaseAuditDownload
- DescribeDatabaseAuditRecords
- DescribeSlowQueryRecords
- DescribeSlowQueryRecordsDownload
- DescribeQueryAnalyse
- User and Permission APIs
- Resource Group Management APIs
- Data Types
- Error Codes
- Cloud Ecosystem
- Practical Tutorial
- Performance Testing
- FAQs
- Service Level Agreement
- Contact Us
- Glossary
- Product Policy
- Product Introduction
- Purchase Guide
- Getting Started
- Operation Guide
- Development Guide
- Design of Data Table
- Importing Data
- Import Overview
- Import Methods
- Synchronizing Data with JDBC
- Synchronizing Data Through External Tables
- Real-time or Batch Writing of MySQL Data
- Importing Data from Kafka
- Importing with DataX
- Importing Doris from Logstash
- Data Transformation, Column Mapping and Filtering
- Importing Strict Mode
- Importing Data in JSON Format
- Exporting Data
- Basic Feature
- Query Optimization
- Ecological Expansion Feature
- API Documentation
- History
- Introduction
- API Category
- Making API Requests
- Cluster Operation APIs
- ModifyClusterConfigs
- ModifyInstanceKeyValConfigs
- ModifyNodeStatus
- RestartClusterForConfigs
- RestartClusterForNode
- CreateInstanceNew
- DestroyInstance
- ModifySecurityGroups
- ReduceInstance
- ResizeDisk
- ScaleOutInstance
- ScaleUpInstance
- DescribeClusterConfigsHistory
- ModifyInstance
- DescribeCreateTablesDDL
- DescribeInstanceOperationHistory
- Database and Table APIs
- Cluster Information Viewing APIs
- Hot-Cold Data Layering APIs
- Database and Operation Audit APIs
- CancelBackupJob
- CreateBackUpSchedule
- DeleteBackUpData
- DescribeBackUpJob
- DescribeBackUpJobDetail
- DescribeBackUpTables
- DescribeBackUpTaskDetail
- DescribeRestoreTaskDetail
- DescribeBackUpSchedules
- RecoverBackUpJob
- DescribeInstanceOperations
- DescribeDatabaseAuditDownload
- DescribeDatabaseAuditRecords
- DescribeSlowQueryRecords
- DescribeSlowQueryRecordsDownload
- DescribeQueryAnalyse
- User and Permission APIs
- Resource Group Management APIs
- Data Types
- Error Codes
- Cloud Ecosystem
- Practical Tutorial
- Performance Testing
- FAQs
- Service Level Agreement
- Contact Us
- Glossary
- Product Policy
Hotline
If you have any problems while using Tencent Cloud, you can call customer service for help.
Hong Kong (China): +852 800-964-163 (toll free)
USA: +1 888-652-2736 (toll free)
Others: +86 75595716
Ticket System
If you encounter any Ops or technical issues with our products, you can log in to the Tencent Cloud official website and submit a ticket following the interface instructions. We will respond as soon as possible and look forward to receiving your valuable feedback.
The relevant entries for tickets are as follows:
Ticket submission: Submit a ticket
Status check: Ticket list
The ticket status is described as follows:
Unprocessed: A newly submitted ticket, or a ticket received by technical support personnel but the assessment is not yet completed. You can supplement and close unprocessed tickets.
Processing: Technical support personnel has received the ticket and is assessing it, and it is in the process of implementation. You can supplement and close the tickets in progress.
To be supplemented: Technical support personnel has received the ticket and assessed it, but incomplete information is not submitted and needs to be supplemented. You can close the tickets to be supplemented.
Note:
When a ticket in the to-be-supplemented status is supplemented and resubmitted, it will enter the unprocessed status again.
Closed: The ticket is completed, or you have closed the ticket before the technical support personnel takes action.
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